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“Family of Three July 2013 All Inclusive” 5 of 5 stars
Review of H10 Las Palmeras

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H10 Las Palmeras
4.0 of 5 Resort   |   Avenida Rafael Puig 28, 38660 Playa de las Americas, Tenerife, Spain   |  
Hotel amenities
Lakhall
1 review
5 helpful votes 5 helpful votes
“Family of Three July 2013 All Inclusive”
5 of 5 stars Reviewed July 22, 2013

Just back from two weeks all inclusive and the overall experience of the hotel was great. It is well placed in the centre of Las Americas whether you're looking for Shops, Bars, Clubs or just going for a walk.

We had a room facing the sea and pool area which was lovely, I'd recommend this as it's quiet to the rear of the hotel. The front of the hotel is a bit noisier at night as the bars are open late so for families getting to sleep the rear of the hotel is preferable. The room had been recently refurbished and had a bedroom for us and a separate room for our son which had a fold out bed and a couch. The beds were comfortable and also had a fridge and a sink area next to it which was really handy.

We've been to quite a few all inclusive hotels in Tenerife and without doubt this one was the best we have experienced. The selection of food and drinks on offer was great, all cocktails freshly made and included, pasta made to order, fresh pancakes, omelettes, meats, fish, pitza etc, you really shouldn't struggle to find something you like. You can also use the Italian restaurant once per week which was very good!

The pool area was large and although we were there at peak summer time we had no trouble getting sunbeds when we went down between 10.00 and 10.30 am. There were the usual crowds waiting and then running to get to the beds when the area opened however we couldn't see the point, there were more than enough beds to go around. If you reserved beds the live guard would eventually remove the towels after leaving a warning.

The staff were very friendly and helpful and all public areas and rooms were kept very clean.

We will definitely be back.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, July 23, 2013
Dear guests,

Thank you very much for choosing the H10 Las Palmeras and for sharing your experience, we are very pleased to know that you have spent an enjoyable holiday between us.
All H10 Las Palmeras Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way.
Thanking you for your time, it would be a pleasure to welcoming you again in our hotel in the not too far future.

Thanks and best regards.
Ana Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,038 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (460)
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English first
Aberdeen, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 22, 2013

Recently returned from a 2 week stay at the H10 Las Palmeras and wanted to share our fantastic experience. Hotel is in a great location beach on one side, main street on the other. Clean and tidy with great facilities. Rooms are a good size, nice and modern and were always cleaned well, towels and bedding changed regularly. Reception staff were friendly and efficient and helped us out with any queries we had. The pool area is large and well laid out, fantastic view of the palm lined sea. The restaurant was very well managed and all of the waiting and kitchen staff were friendly and hard working. The food is the best we have encountered on an All Inclusive holiday (and we have travelled extensively). There is a huge choice every day for every meal and snacks and the quality of the food is very good. Even with a two week stay we didn't need to eat the same thing twice because of the choice that was available. Bar staff were friendly and make very good cocktails. Last but certainly not least is the animation team - providing a wide variety of daily activities for both adults and children, this team were great. They worked very hard in getting everyone involved and always had a smile on their faces.
Thank you to ALL of the Staff at the H10 Las Palmeras for helping us have a wonderful holiday, but a special thank you to Vicente, Idry, Alba and Deby for making our holiday so memorable. We hope to visit the hotel again soon which is a first for us as we have never holidayed in the same hotel twice! Keep up the good work :0)

Room Tip: Pool/Sea view rooms are quieter than roadside.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, July 23, 2013
Dear guests,

We welcome your comments on tripadvisor about your stay at our hotel. We are glad you have enjoyed your days with us.. Inform our staff your comments.
Thanking the time we spent, it would be a pleasure to welcome you again in our hotel.

Thanks and best regards.

Ana Martín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 19, 2013 via mobile

I came back a few days ago from this h10 hotel after a two week stay. Our room was on the 8 th floor really big with a little room with almost like a kitchen inside. Our view was the street but was lovely, however at night the noise was really loud with all the bars playing music :-( . Great cleaners room was always tidy only complaint is a super hard bed if they were softer would have slept better:-) food was super duper lots of choice! The sunbeds get taken quickly so be sure to be ready to race there for 8.15!!! Staff were really helpful, wifi only works in the lobby and got really poor towards the end of the holiday.pool area really nice and good to get a nice tan:-) Overall friendly, clean hotel great service, food and location. Close to the strip of the beach :-) poor wifi and hard beds but I would definitely come back here great value for money :-) the best thing is that I got to have a lovely time with my lovely boyfriend in a great hotel :-) :-)

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, July 22, 2013
Dear guests,

We would like to extend our thanks for taking a few minutes of your time and share with us the impressions of your stay in the H10 Las Palmeras on Tripadvisor, which is a very important tool for us.
Our central ubication in the heart of Playa de las Américas can definitely be a busy area, especially in the evenings, and that activity can come as a surprise for some of our guests, especially those with open balcony doors and in rooms facing the street. We 're in constant conversation with the local ordinance, trying to reduce the noise significantly in the entire downtown area.
Please accept our apologies for not having provided you with a restful stay.
Also we regret about your comment of hard beds. If you have commented this issue at the reception we would have put in your beds toppers we have available for all clients who need them.
Also we want thank you for your comments about our hotel and food quality. The most important thing is you had a lovely stay with us.
We hope to welcome you soon

Best Regards
Ana Martín
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2013

bar and food are wonderfull! You can order a lot of different delucious and cocktails in the restorant and in the piano bar! You will spend a good holidays in this hotel. The ocean is so near and you can find beaches on the left or right side. I will reccomend this hotel to my friend.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, July 19, 2013
Dear guests,

Thank you very much for taking the time to post your feedback about your visit with us on Tripadvisor.
Our most sincere thanks for your excellent comments about the H10 Las Palmeras! It is always nice to know that the hard work and all the efforts of the staff are rewarded.
We would look forward to welcoming again in the not too far future.

Kind regards,

Ana Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nijmegen, The Netherlands
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 18, 2013

Couple (26-24) from the Netherlands | Stayed from 08-07-2013 - 17-07-2013, all inclusive

Immediately upon arrival we were very pleased. The hotel looks beautiful and the people at the reception desk were very welcoming and also spoke our native language, which makes things run more smoothly.

We had a room with ocean view. The room was very nice. My girlfriend needed a softer mattress, which we got by just asking the reception. The bathroom was also very complete.

About the restaurant, again, great. Very nice food, lots of choices, this goes for all meals throughout the day.

If I have to name a negative point it would be the wifi connection. This is somewhat slow, and during our stay there was a problem so we couldn't connect anymore. They do have computers that you can use though, 10min for €1. There are also some places nearby that offer free wifi, which brings me to another point, a good one again.

The hotel is very central, lots of things to do nearby. Beach and boulevard are just across the street.

I would like to especially mention the entertainment team (Vicente, Idry, Alba). I think they do a great job. They organise various activities throughout the day with great enthusiasm, it is just fun hanging around with these guys! There were also quite some nice shows in the evening.

All in all a definite recommendation!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, July 19, 2013
Dear guests,

Thank you very much for your comments and kind words of appreciation, addressed to our services, facilities and staff.
In our mind is always the desire to satisfy our customers and our greatest satisfaction is to know that you have spent some funny days in our Hotel.
Sorry for the inconveniences with the WIFI connection, we are working in improving our bandwidth, according with comments like yours.
We are pleased to know that you and your family already booked a return visit for next year.
We are sincerely looking forward to have the pleasure to welcoming you again in our hotel.

Best regards,

Ana Martín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 17, 2013

Recently been to Las Palmeras hotel and can not speak more highly of this hotel.
From checking in where the staff are all very polite and helpful to the all the staff surrounding the hotel. I have got to say if you can not find anything in the dinning room which you like then you have got to be the most picker diner ever, the food and the selection was wonderful always looked forward to the meals.
the staff were all so friendly, but the bar staff were a different class, the main guy who served me most of the time in the piano bar was a guy called Grabrielle, he was so funny and a utter perfectionist with his cocktails, we had a great time with the other guest and the bar staff.
The mix of all nations within this hotel gives it a great cosmopolitan feeling and atmosphere.
I could go on all day about how good this hotel is but not got the time.
if there is one thing I would change is that they make the gentleman wear long trousers for evening meals, but that is just my opinion.
overall fantastic hotel and I will be going back.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, July 17, 2013
Dear guests,

First of all thank you for your comments on Tripadvisor and for choosing our hotel H10 Las Palmeras for relaxing in Tenerife.
We are pleased to hear that you have had a good experience at our hotel. Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere and all our team is working to make your stay a successful one
It would be a pleasure for us to welcoming you again in a future getaway!.

Best Regards,

Ana Martín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 13, 2013

It really has been a very nice Stay there at Play de las Americas and the "Las Palmeras" was a good Place there.. My wife and me have been there for a couple of Days. At Arrival there, we did welcomed very friendly there at Reception. Check in was fast and professional. Nice Room - we both liked the Interiour. Good Bathroom Items (soap, etc.). We also have to say, that Breakfast was various and all was fresh and nice decorated. The H 10 Management is good!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, July 14, 2013
Dear clients,

We thank you so much, for your review. We are pleased to know you enjoyed the holidays and we were a very important part of them.
We hope you to see you at the hotel on your next stay on Tenerife.

Best regards,

Ana Martín
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Las Palmeras

Address: Avenida Rafael Puig 28, 38660 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Playa de las Americas
#11 Family Hotel in Playa de las Americas
#12 Luxury Hotel in Playa de las Americas
#14 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — H10 Las Palmeras 4*
Number of rooms: 519
Official Description (provided by the hotel):
Located in the centre of Playa de las Americas, just next to the sea and with direct access to the to the maritime promenade, the H10 Las Palmeras is surrounded by extensive subtropical gardens. The hotel offers comfortable rooms, delicious dining options (including the Italian a la carte restaurant, Specchio Magico), outdoor pools, a Daisy Club, a multisports court and a gym. Guests can also enjoy a full programme of daytime and evening entertainment. ... more   less 
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Also Known As:
h10 Las Palmeras Hotel Playa De Las Americas
h10 Las Palmeras Resort
H10 Las Palmeras Tenerife/Playa De Las Americas

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