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“Wonderful Hotel = Wonderful Holiday” 5 of 5 stars
Review of H10 Las Palmeras

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H10 Las Palmeras
4.0 of 5 Resort   |   Avenida Rafael Puig 28, 38660 Playa de las Americas, Tenerife, Spain   |  
Hotel amenities
Wigan, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
“Wonderful Hotel = Wonderful Holiday”
5 of 5 stars Reviewed May 21, 2013

Stayed at the Las Palmeras last year when I broke my wrist in Los Cristianos. Staff at the Las Palmeras couldn't ahve been more supportive - help with endless faxes and tel calls to insurers, help with luggage, nothing too much trouble.

Went back this May for a special holiday, which we told the Hotel about in advance. We were given a fantastic room, wine and fruit and a welcome letter from the management.

From the moment of arrival it was a total chill out. Reception organised check in quickly and there followed a relaxed, laid back week thanks to seamlessly efficient service and friendly staff. Everywhere, bedrooms, public rooms, restaurant and pool area were clean, comfortable and well maintained and the food was absolutely delicious.

We came back feeling like we'd had a months break - really can't recomment highly enough.

Thanks to all at Las Palmeras - see you in July!

****Jefe Vincente one of the resteraunt's waiters was a pleasure to be looked after by but really especial mention must go to Lucy Carro, one of the restaurant's waitresses. An absolute delight - friendly, knowledgeable, really went out of her way to make us feel like th e only guests in the hotel. As a marketer and events co-ordinator let me give H10 a suggestion - develop this girl front of house. She's already a real asset but with training could be a star member of staff.

Room Tip: Sea vies if you like a sunny balcony. Mountain view if you like to see the whole of Las Americas
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, May 22, 2013
Dear guests,

Thank you very much for your comments and kind words of appreciation, addressed to our services, facilities and staff.
In our mind is always the desire to satisfy our customers and our greatest satisfaction is to hear that you have spent some unforgettable days in our Hotel.
We are pleased to know that you and your family already booked a return visit for next year, we are sincerely looking forward to have the pleasure to welcoming you again in our hotel.

Warmest Regards

Ana Martín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,037 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (459)
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English first
Bathgate, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 19, 2013

This is the 3rd time we have been at this hotel and it is as good as ever. No complaints again. The staff are very pleasant and do their utmost to be of assistance should you require it. The food is excellent with plenty of choice. It is very difficult to please everyone but they do their best to suit all nationalities. We will definitely come back again. Thanks again to all the staff who were always very pleasant when we passed through reception at any time of the day and night

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, May 20, 2013
Dear guests,
Thank you very much for choosing the H10 Las Palmeras once more, and for sharing your experience on Tripadvisor, we are very pleased to know that you have spent an enjoyable holiday between us again.
All H10 Las Palmeras Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way.
Thanking you for your time, it would be a pleasure to welcoming you again in our hotel in the not too far future.

Thanks and best regards

Ana Martín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 15, 2013

After reading reviews and after staying at sandos san blas hotel on golf de sur for 4 days previously we were dissapointed with this hotel. The room was small and dated and pool area was cramped. The restaurant food was adequate but average.However we did find the piano bar very relaxing where the staff along with those on reception were very good. I don't like to be negative but i am surprised at so many good reports about this hotel.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, May 18, 2013
Dear Guest,
First of all we would like to thank you for taking your time to comment about your experience in H10 Las Palmeras
We would like to let you know that we do appreciate both negative and positive comments. We have in fact noted them down as they do help us improve the hotel to the better.
However, our deepest apology that we did not have the opportunity to help you and that we did not have the chance to improve your opinion on H10 Las Palmeras and its staff. Obviously we cannot be compared with a 5 star hotel as Sandon San Blas. It is not too strange we received good comments, for us it is very strange our clients are dissapointed with our hotel and our service.
We hope you have a nice holiday next time you visit Tenerife and go back home with a good memory of Tenerife.

Yours faithfully,

Ana Martín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 15, 2013

Just arrived back from H10 Las Palmeras which is in a great location right on the beach. The food was good, plenty of choice and the waiters and waitresses were very cheerful/helpful and were extremely quick at cleaning the tables ready for the next diners. We had a nice but not very big bedroom (with a seaview). and it was very quiet. The cleaning staff are very helpful and attentive to your needs.
We only had half board but 'all inclusive' is available. The pool area is very nice with the exception of not enough umbrellas so if you were not at the pool early you did not get an umbrella and it is needed there. This is the second H10 hotel we have stayed in and they were both of a very good standard. We would recommend this Hotel as there are facilities for both young and old during the daytime.

Room Tip: The room we had was 319
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, May 18, 2013
Dear clients

Thank you very much for posting your feedback about your stay between us.
It is very important for us your kind comments about our staff because all of us work hard daily to ensure to our clients a lovely time.

We hope to have the opportunity to welcome you very soon

Best Regards,

Ana Martín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aldwick, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2013

Myself and me girlfriend booked our holiday away through Teletext Holidays; after reading reviews on the company we booked with we were concerned that we weren't going to have an enjoyable time. However on arrival at Tenerife we had a seamless, short transfer to the hotel. First impressions were great - big bright open reception area and a quick friendly and efficient check in from Pieter, he explained everythiong we needed to know about the All Inclusive program, opening times etc. We then booked our safe and found our room. We then made our way down to the Bar and enjoyed our first taste of the All Inclusive package!! It was very pleasing to receive a Gin and Tonic with Gordons gin as opposed to house spirits - very unusual for a AI program but this is a good thing.
Throughout our stay the staff were all very friendly, chatty and made our experince very enjoyable. We read several reports about the food at this hotel, but we had no complaints at all - the food was plentiful with more choice than you could cope with, everything was hot, fresh and very tasty. The only complaint was that one day there were no fresh pancakes left!! :-)
The pool area was large and cleaned every day, and despite the hotel being full we managed to find sunbeds. Despite there being a no reserving policy on the beds however there were still towels on beds with no one on them when we came from breakfast to find four together. Made things a little frustrating as we stuck to the rules.
The location of the hotel was perfect, not too busy - not too quiet, a much more pleasant area of the resort with direct access onto the beach. Throughout the holiday we took part in some fo the activities laid on by the hotel and run by possibly the most enthusiastic member of staff on the team. The guy running the entertainment was really very good - multi lingual, funny and extrovert. We are still dropping some of his quotes into our coversations now we are home. "Big Appplause!" "Macho, Macho" Commendations also have to go to Marcos Gomez who ran the poolside bar - legend pure and simple, nothing was an issue he was joking and laughing with us everytime he saw us.
There were only two negatives that we experienced throughout our stay.
The first was having to leave deposits for everything throughout our holiday, deposit for safe, deposit for bicycles, deposit for iron and ironing board - As it was an All Inclusive stay I didnt bring many Euros as Idint realise I would need to be leaving cash - surely it would be possible to put it against the room as is the case in other hotels?
The second was one of the entertainment evenings "The Parrot Show" coincidently the day we the show was on we had visited Loro Parque and seen a spectacular parrot show where the birds were wonderfully looked after and seemed to really enjoy what they were doing. This was not the case however with the company used for your show. As they arrived the main guy was carrying the birds around the room using the birds to pose for photos - he was throwing the birds around like they were toys and was in such a rush to get round the room and take photos for money there seemed to be no regard for the animals at all. There was no compassion show to the animals throughout the show, they werent rewarded for what they had done they were simply dumped on their stands at the rear of the stage and were actually fighting with each other. Because we had seen such care and devotion at Loro Parque we actually left half way through as we did not agree with what was going on. When the show finished we were sat in one of the card rooms playing a card game, the team bought out all their equipment and stacked it up by the rear door at which point the parrots were carried out on theor stand and left next to the cases. The main guy desperate to get more money grabbed one of the birds and went outside with audience members leaving the rest of the birds on their own in the corridor. All four of us thought this was disgraceful and we were going to raise our concerns for their welfare while we were there. Our opinion is that the they had no regards for the birds and they were simply used for money!
It is a very bad reflection on the hotel as everything else was exceptional. Aside from this outside company I would and have recommended the hotel to others.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, May 15, 2013
Dear clients,

Thank you very much for taking time to publish you feedback on Tripadvisor.
It is nice to hear you had a enjoyable time and your first impressions were great.
We want to thank you also your kind words about our staff (animation, reception, bar..)
We regret you didn´t like the Loro Show. All you related will be informed to "Macho Macho" to ask explanations about facts you tells. This can not happen again. We are very sorry to leave you with that bad impression. We would like you told us anything before we go.
About the sunbeds, as our hotel policy says " Reserve sunbeds is forbidden". Our pool staff have to go around pools to check which sunbeds have towels and there are nobody, then they leave a pamphlet advising is not permitted reserve the sunbeds. After an hour, they have to go around the pools again to control if the guests have come back or the pamphlet is still at the same place. In that case we proceed to take all the belongings for the use and ejoyment of other guests. And so, every hour.
Finally we want to thank you again for recommending the hotel to other potential users.

Sincerely

Ana Martín
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 14, 2013 via mobile

We stayed at the H10 Palmeras whilst attending the Soul in the Sun event. We had an amazing time, check in was swift and was in our room within 10 mins of arriving. The service in the restaurants are second to non, the waiters/waitresses work very hard to make your experience the best. Drinks are national so Bacardi and bombay gin was going down well.
The pool area was brill, recommend the sunbeds at the far end, gets sun all day, although one quibble was the pool guy taking our towels and belongings as we was away for a short time.
All in all a very enjoyable stay, that good that we've already booked for next year. Look forward to our return.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, May 15, 2013
Dear clients,

Thank you very much for your comments on Tripadvisor.
We are glad to hear you had an amazing time and for your new booking to come back next year.
About the sunbeds only we can inform you the hotel policy specify "reserve sunbeds is forbidden".
We go around the pool every hour, and we leave a pamphlet informing about the prohibition of reserve sunbeds. After one hour if we see the same paper at the same place means clients were out for more than one hour. In that case we proceed to retire all the belongings. Sorry for inconveniences about that, but we have to be strictic in this matter.
Thank you very much for your kind comments about our the effort of our waiters and waitresses.

We are looking forward to welcome you next year.

Best Regards,

Ana Martín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 13, 2013

Really nice hotel in a good location, room was very nice and quiet, we were on the ground floor looking out to the pool area, a bit shady but was lovely and quiet at night.
Food was varied at all meal times, the outside snack bar was particularly good during the day, snacks very good and drinks great as well, could not really fault any of our stay at all. Would recommend it to anyone and would certainly return.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review, May 14, 2013
Dear guests,
Thank you very much for choosing the H10 Las Palmeras and for sharing your experience, we are very pleased to know that you have spent an enjoyable holiday between us.
All H10 Las Palmeras Team-members work every day to improve the quality and warmth of our services and your comments encourage us to continue going on this way.
Thanking you for your time, it would be a pleasure to welcoming you again in our hotel in the not too far future.

Thanks and best regards.

Ana Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Las Palmeras

Address: Avenida Rafael Puig 28, 38660 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Playa de las Americas
#11 Family Hotel in Playa de las Americas
#12 Luxury Hotel in Playa de las Americas
#14 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — H10 Las Palmeras 4*
Number of rooms: 519
Official Description (provided by the hotel):
Located in the centre of Playa de las Americas, just next to the sea and with direct access to the to the maritime promenade, the H10 Las Palmeras is surrounded by extensive subtropical gardens. The hotel offers comfortable rooms, delicious dining options (including the Italian a la carte restaurant, Specchio Magico), outdoor pools, a Daisy Club, a multisports court and a gym. Guests can also enjoy a full programme of daytime and evening entertainment. ... more   less 
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Also Known As:
h10 Las Palmeras Hotel Playa De Las Americas
h10 Las Palmeras Resort
H10 Las Palmeras Tenerife/Playa De Las Americas

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