I exchanged 2 weeks timeshare in Florida for 2 weeks in Palm Beach as we were travelling with a baby for the first time. When I arrived we were charged 344 euros surcharge as we didnt own there and then asked for 100 euros for use of the carpark for the 2 weeks we were staying. This was on top of the £150 I had already paid as an exchange fee. No-one seemed to be able to give me a reasonable answer when I asked why I was being charged these fees. There are major roadworks outside the hotel where you would normally be able to park for free so it seems that XL Hotels and Resorts has decided to capitalise on this. This spoiled what was otherwise an enjoyable holiday. Food in the restaurant was excellent if a bit overpriced. Entertainment was first class. Apartment was modern and clean and the housekeeping team are to be commended. All staff were friendly .

(9 votes)






