I came back from staying here a couple of weeks ago for a week. staff seemed friendly and room seemed ok, but thats where my good experiance of the hotel finished.
Most the all inclusive drinks are watered down
Breakfast was horrid, the english options was pants as only has sausages 1 day out of 7!!
The maides are thieves, before going i read up a few reviews on trip advisor on the hotel and noticed most people saying to watch the maiders as they steel your money etc, i has the DO NOT DISTURB sigh on most the time while staying, but needed my sheets changing so on this particular day i took this off. I had 60 euros in my draw and counted it before i went for breakfat, when i returned 20 of it has been taked and the room cleaned. I confronted the maid who denied it, i went and spoken to the hotel managed, who was friendly but offered no solution at all apart from call the police. (last thing anyone wants to do while on holiday)
Yes it was only 20 euroes, however it was the princible of it and thought he may of offered a complimentary drink or anything!!
IF YOU DO STAY HERE DO NOT LEAVE ANYTHING WORTH MONEY IN YOUR ROOM!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear mike w ,
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thank you for leaving your impression about our hotel.
We apologize if you left our Hotel with such negative impression, especially when your comments about your stay could have been transmitted to us personally and were not done.
Our all inclusive includes local drinks but in any case we do not water down any drink. For international drinks we offer a gold all inclusive that includes most of the drinks that we have available in our bars and restaurant.
At breakfast we offer different products in a daily basis such as sausages, bacon, beans, fried eggs, pastries, several kind of bread , cereals, fruits … in order to satisfy all our guest’s tastes .
Regarding to your comment about your counted money, If something would have been stolen inside the hotel, it must be reported to the police although It were last thing anyone wants to do while on holiday because they are the authority to investigate what happened and people should not be accused or confronted without evidences and mainly when they are working. In any case we do not give money, compensations or complimentary services to some people who have mentioned it. Furthermore, we would like to remind you that in your room you had a safe at your disposal.
Once again thank you for writing and we hope see you soon in Sol Tenerife.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.