We booked this hotel in 2012.
Lovely check in staff.
Then reviews were being put on and we thought OMG,what have we done,we no the area well and we use accommodation mainly as a base.
Like people have said the hotel needs some TLC,they are celebrating 25yrs this year.
We were pleased with the position of our room we asked for mountain view facing Cleopatra Palace and that's what we got sun in the evening and great for people watching enjoying a drink on the balcony our room was over the children's play area room 5012.
Lovely pool area,plenty of free loungers,pool bar,also use of CP pool.
Kids club looked really good and children seemed to be enjoying themselves 2 young girls running it seemed to be enjoying there job.
Free safe,mini fridge we used for 3 days at 8.55euro.
Tele was hit and miss which we never bothered about that,2 large beds pushed together, aircon controlled in the room but we never needed to use it.
Few toiletries, comb, q tips, hairdryer which made lot's of noise but was useless.
Rooms cleaned everyday,towels changed if you put them in the bath,sheets changed.
We were on B&B,restaurant opened at 6.30 till 10.30am,plenty of choice fresh food being put out all the time we had no problem like some people have mentioned,there's also outside dining.
4 lift's which were fast.
Hotel in a fab location and back gate taking you onto the prom/beach you had to use your key to access the gate.
We would stay again at the right price.
Mountain view,sun in the evening which suited us better as we were out all day great for people watc...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Let me thank you for the time invested on writing such a long and detailed feedback. I´m glat to read that you have enjoyed most aspects of our service and I hope to have the opportunity to welcome you back soon.
This hotel is focused on families and this is the reason why we try to offer them each service they might need, like a well served kids club and a complete buffet experience, with all you can need.
If you ever return, please, inform our reception staff of any issue ( like the faulty hairdryer) and we will solve it as soon as possible.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.