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“Good Location” 4 of 5 stars
Review of Mediterranean Palace Hotel (Mare Nostrum Resort)

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Mediterranean Palace Hotel (Mare Nostrum Resort)
5.0 of 5 Hotel   |   Avda de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain   |  
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leicestershire
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Good Location”
4 of 5 stars Reviewed March 16, 2013

We stayed at this hotel end of February for one week.The location is perfect near to many restuarants, shops and beaches and the area is flat. We have been to Tenerife many times and have often stayed close to this hotel so this time we gave it a try.The staff were very welcoming on arrival and it didn,t take long for us to be shown to our room. I agree that the room was probably a bit dated but it was very clean comfortable and there was plenty of wardrobe space.The bathroom in our room was spotless and spacious.We went B&B and there was a good selection of food available. Being part of the Mare Nostrum Resort you could go and use the facilities of the other hotels in this complex. The public areas were clean and very nice. We had a nice holiday and we would stop at this hotel again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,315 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 10, 2013

We stayed at this hotel 4th - 9th march 2013. I would really like to know what determines the star rating of a hotel as this is not five star. We had a great holiday and I would stay there again so I will list the positives first.
The position of the hotel is fantastic, right in the centre of the up market part of Las Americas and a nice ten minute walk into Los Christianos. We had a room above the entrance which was great for people watching and we were not disturbed by the noise from the road.
The swimming pool is huge, with plenty of sunbeds available. Its very attractive, clean and tidy. Towels are available for a 15euro deposit.
All the staff were courteous and helpful. We went in the gym and participated in the aqua aerobics which was made enjoyable by the enthusiastic entertainment team. Also, free diving lessons were available, but I didn't see anybody having a go. So plenty on offer to keep you entertained, not in your face and always polite.
The food in the restaurant is of a very high quality and plenty of choice. Everything I had at breakfast and evening meal was delicious, I dread to think of how much weight I have put on.
The public areas of the hotel are spotless, very airy and impressive. The drinks are a bit expensive and I can't comment on the hotel entertainment as we like to go out in the evening and walk our meal off! The safe in the room is free.
The negatives.
The bedroom furniture is awful. The hotel is celebrating being open for 25years this month and they must still be using the original furniture. An old box 20inch Grundig telly stuck on top of the ugliest tall boy set of draws I have ever seen, with an opening in the bottom for a fridge you have to pay for, I woke up in the night and thought it was someone looming over me! very dated black furniture. Stippled plaster walls. The bathroom is just average Its such a shame, as it really spoils the hotel and how on earth can this be five star accommodation. When I have stayed in far nicer four star accommodation (Dream palace noelia sur, round the corner, for instance).
Our balcony light did not work, I went to reception on the Saturday, Sunday and Tuesday to ask for it to be fixed, eventually the bulb was replaced on the Wednesday.
The toilets at the swimming pool area stunk to high heaven, even first thing in the morning. The ladies is situated after the gents, the smell of urine was terrible. We stayed poolside all week and I only once saw a member of staff replacing tissues and emptying the bin, I never saw anyone actually cleaning them.
I was not offered nor did I see a hotel questionnaire.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 8, 2013

Stayed here end of February 2013, for 1 week. The hotel is definitely not 5*!! Don't let me put you off by saying that though....it is a decent 3* hotel & is perfect for a week in the sun. The staff are friendly & helpful; although it always seems to take at least 10-15 minutes to be seen at reception as they are always seem so busy there! Our room was very dated & basic, but there was a fridge, a safe, a tv, plenty of wardrobe space (with hangers), comfy beds & a decent shower. Towels were changed whenever you requested them to be so, bed linen was fresh every 3 days or so.

The rooms were only surface cleaned & require a thorough deep clean (hence the difference between 3* & 5*). When we arrived, our bedroom floor was dusty & the fridge was filthy, so we asked for it to be cleaned (the staff were embarrassed about this & tended to it straight away....although there was minimal difference to be honest). If you want a hot drink in your room then take your own travel kettle, tea bags & mug as this was surprisingly not provided.

The breakfast was great & catered for all tastes, with plenty of healthy choices and as much as you want. Can't comment on the lunch or dinner menu as we were B&B. The location is excellent as the back of the hotel, via the pool, is straight onto the beach & accessible walkways all along the coastline in both directions. A nice selection of restaurants and shops can be found literally 2 mins away, accessed via the front of the hotel. For those with mobility problems, virtually everywhere in the vicinity was flat & easily accessible with lifts to the upper malls of the shopping areas.Transfer to & from the airport is straightforward & roughly 30 minutes.

All in all, a decent enough hotel for an averagely priced & cheerful week in the sun...with a great breakfast & plenty of shops, bars & restaurants all within walking distance.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Top Contributor
121 reviews 121 reviews
94 hotel reviews
Reviews in 80 cities Reviews in 80 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed March 5, 2013

Very large hotel and very busy, particularly at meal times, although the food was good with lots of choice.
Rooms are pleasant although a little tired looking.
Staff are friendly and helpful
Joined in the water aerobics at the pool, I was on the beach at the time so that will indicate how loud the music was, so not the most relaxing place to stay. On the whole I think the loud music was the only negative experience for me.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newry, United Kingdom
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed March 5, 2013

THE GOOD --- The Mediterranean Palace Hotel (like The Cleopatra) is in an excellent location – probably one of the best in Tenerife. Part of the Mare Nostrum Resort - i have now stayed in both hotels.
All members of staff are extremely friendly and keen to help – however they are reactive rather than proactive as would staff be in a true 5 star hotel.
We went Bed and Breakfast and cannot fault choice or quality of breakfast – it was excellent.
Booked a pool view room and that’s what we got and we never really had a problem getting a sun lounger (despite the early birds putting towels down)
Entertainment every night – not of the highest standard but it was of a mixed variety and they all certainly tried their best -- there even was a mini market one of the nights selling mixture of goods – why – in a 5 star hotel?

THE BAD -- The Mediterranean Palace Hotel may be 25 years in existence and obtained a 5 Star rating but I suggest the 5 star rating was based on what it was like 25 years ago.
This hotel is very dated and is in need of maintenance (skirting boards hanging of walls in restaurant), a good painting (stairwells and corridors) and a rigorous cleaning starting with the bedrooms -- providing fresh towels and tyding rooms every day is not enough – some of the surfaces and doors in rooms and throughout the hotel were never cleaned during our stay
The extras in the hotel are a bit of a joke – you have to pay to use room fridge, 15 euro deposit for pool towel, vending machines with possibly the highest charges in Europe, chargeable water with evening meal, 1 euro for 30 seconds for checking weight of suit case (other local hotels free) AND if you want to use the table tennis (two extremely worn bats and a ball) you must pay a 5 euro deposit. These ‘extras’ / levies are a joke and The Mediterranean Palace Hotel must realise its 2013 not 1988.

I had serious problems with noise from another room on two subsequent nights – 1st night a party (we didn’t report) to ~04:00 – the second night with a TV at full volume we contacted reception at 02:00 – noise stopped at 02:33 – interesting when I enquired with customer relations the next day they had NO record of me contacting reception. They did contact me later to say that security had been unable to locate the source of the noise. They told me if any more issues to let them know -- a proper 5 star would have been proactive -- showed they cared and contacted me and at very minimum asked at check out.

SUMMARY -- Overall this is a pretty good hotel in a superb location. It’s quite expensive for what you get. I have stayed in numerous 5 star hotels and The Mediterranean Palace Hotel in my opinion does not qualify as a 5 star hotel / resort -- the attenion to detail is missing. Concern re individual issues are not addressed. At best I believe it’s probably a decent 3 star.

Room Tip: I stayed in pool view room -- suggest you need this as a minimum
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newbridge, Kildare, Ireland
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 4, 2013

This was our 3rd stay in the Mediterranean palace from Feb 21st until March 2nd. Absolutely love this hotel because of the comfort around the pool, plenty of space and never had a problem getting a sun bed at any time of the day and because of its prime location right on the beach front.
We found all the staff most helpful and friendly and nothing was too much trouble, the lady that cleaned our room everyday went above and beyond what one would expect, even folding my pj's and putting the neatly on my pillow. I do agree with other reviewers that the rooms need updating but the room has everything you could want with lots of English channels such as itv2, channel 4, film 4 and all the news channels. We loved the huge selection at the buffet breakfast and especially that it was served until 10.30am each morning. Looking forward to my next visit.

Room Tip: Pool view rooms are quieter
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 27, 2013

Booked into Laguna Park II by travel agent stayed one night and was able to use late rooms to transfer here. Hotel Very helpful, due to industrial action had to stay for further night. Hotel staff gave us same discounted rate for extra night. Very clean has been decorated. Did go to Cleopatra on visit no soul there. This is nicer hotel. Very nice location at top of resort away from strip.

Room Tip: Chose pool side room
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esteban Sedano C, General Manager at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review, March 5, 2013
Dear MR x2x,

Thank you very much for sharing your impressions about the Hotel Cleopatra Palace with us.

The Cleopatra Palace is one of the tree Hotels that are part of the Mare Nostrum Resort. Each one has a different atmosphere. For example the Mediterranean Palace is a much more familiar Hotel with an incredible Kids Club divided into different ages, daily sport activities as spinning, stretching or aqua gym. The Cleopatra Palace Hotel however, offers a very calm atmosphere. You can go from one hotel to the other without getting to the street and use both swimming pools or the gym facilities no matter which hotel you have booked.

We really hope to have the chance to welcome you in Mare Nostrum Resort during your next visit to Tenerife.

Bests regards,
Esteban Sedano
General Manager
Mare Nostrum Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mediterranean Palace Hotel (Mare Nostrum Resort)

Address: Avda de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 On the Beach Hotel in Playa de las Americas
#16 Luxury Hotel in Playa de las Americas
#24 Family Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mediterranean Palace Hotel (Mare Nostrum Resort) 5*
Official Description (provided by the hotel):
The perfect choice for a family vacation, this gorgeous hotel on the Playa de las Americas - the best beach in Southern Tenerife - has the largest, most exciting and safest Kids Club on the island. It is located right next to the best leisure center and shopping area of Tenerife - making it the ideal place for all members of the family to spend an unforgettable holiday. ... more   less 
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Also Known As:
Mediterranean Palace Tenerife
Mediterranean Palace Hotel Tenerife
Hotel Mediterranean Palace Tenerife
Med Palace Tenerife
Mediterranean Palace Hotel (Mare Nostrum Resort) Tenerife/Playa De Las Americas

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