Booked into Laguna Park II by travel agent stayed one night and was able to use late rooms to transfer here. Hotel Very helpful, due to industrial action had to stay for further night. Hotel staff gave us same discounted rate for extra night. Very clean has been decorated. Did go to Cleopatra on visit no soul there. This is nicer hotel. Very nice location at top of resort away from strip.

We stayed in the Cleopatra last May and returned to Tenerife for Christmas but this time stayed in the sister hotel, the Mediterranean Palace (the blue and white one)
The cleaning standards are very good, with fresh towels daily but this hotel is a lot noisier than Cleopatra.
From about 07.00 you were woken every day by the noise of them cleaning the sun beds - this took about 2 hours we had paid extra for the pool view to avoid the noise of the busy road.
In the afternoon they have very loud music, which almost seems inappropriately loud for the hotel and its clientele, so having a siesta to catch up on sleep was also ruled out! If you want a peaceful swim or sunbathe then go next door to the Cleopatra.
The maid service could have been excellent as you had an evening turn down service, where they came back at night to change your towels and stock up your room for a second time - unfortunately our maid came between 18.00 and 19.00 so was inconvenient as we were often getting ready to go out at this time, so could not take advantage of this.
Our balcony door did not lock properly and although we were on a high floor it would have been easy enough to hop the balcony and get in
The restaurant was very noisy and more like a school canteen so we went to the Cleopatra for breakfast, a much more relaxing affair and an excellent choice of food. This is probably the best breakfast I have ever had in a holiday hotel - fresh pancakes, omelettes, toasties to order - a delicatessen to get your cold cuts of meat freshly sliced, a vast choice of fruit and at least 3 freshly squeezed juices every day, champagne, salmon, and much, much more...
I did enjoy my holiday but I would book the Cleopatra next time

We stay for a week in feb from the glass of cava on arrival to check out the staff in this hotel were very friendly and helpful nothing was too much trouble,room on the first floor was very nice bed little hard but this is just a personal preference ask for extra pillow on way out to dinner by the time we got back the pillows were in our room.pool towels were supplied plenty of sunbeds and a very good poolside bar all of the staff just couldn't do enough for you always with a smile.you have use of the pool and spa at the cleopatra hotel next door, had a massage there it was excellent, we wouldnt hesitate in going back we book bed and breakfast great choice of breakfast though a little busy later in the morning

This hotel may have been 5* 20-30yrs ago but it definitely is not now. I don't think the rooms have changed since it was built and they need upgraded. The bed was hard and it was very difficult to get comfy. Our room had a plug socket without a front on it that showed bare wires and the glass on the side table was chipped. The room was clean and big enough and the towels were good quality.

Breakfast was a bit chaotic at the weekend as the hotel was busy but quieter during the week. The food was fine and breakfast ran from 6.30-10.30am which was good as you could have a lie in if you wanted.

The hotel is in a good location and there is a gate to the beach which is handy. There are restaurants and bars across the road and a good car hire place that you could park your hire car in the car park underneath the shopping centre directly across from the hotel. Thai Botanico is worth a visit as are the other restaurants owed by the same chain.

The hotel charge for just about everything. If you want to use the gym you have to pay €6 per day. I would have thought this should be included in the hotel price. You also have to pay for the fridge in the room @ €2.75 per day which I thought a bit ridiculous. If you want to have breakfast in the Cleopatra you also have to pay extra. I decided after seeing all the charges I would not spend any money in the hotel at all so maybe these charges work in opposite in the long run.

Checkout is 12.00 which gives plenty of time to get packed. The hotel also gave us a courtesy room for 30mins later on which was good to get a shower ect.

Unless the rooms were upgraded I would not stay at this hotel again. However it is in a good location and the staff were very polite.