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“January break” 4 of 5 stars
Review of Mediterranean Palace Hotel (Mare Nostrum Resort)

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Mediterranean Palace Hotel (Mare Nostrum Resort)
5.0 of 5 Hotel   |   Avda de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain   |  
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Blackpool
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
“January break”
4 of 5 stars Reviewed February 13, 2013

Arrived by car plenty of parking spaces. efficient check in with welcome drink .
room clean and mountain view as booked. Very good evening meal in hotel restaurant.
A little noise from the strip but not enough to cause a nuisance. Very enjoyable
Bottle of wine from the hotel. Breakfasts a bit noisy but enough room to eat outside.
Good variety of food at breakfast. Vry quiet at lunchtime with a good selection meal was very relaxing and enjoyable outside eating. Rooms cleaned daily very efficiently.
Everywhere very clean. Am returning to sister hotel next month!

Room Tip: Afternoon sun on pool view rooms
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (276)
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Lancashire
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
368 helpful votes 368 helpful votes
3 of 5 stars Reviewed February 9, 2013

This is a perfectly adequate hotel, very well located, but is misrepresenting the facts claiming that it is of five star quality. The facade, entrance and public areas give a really encouraging first impression of promised opulence, and the staff are very welcoming and helpful. However the rooms are really pretty basic three star, again acceptable enough, but not appointed to five star standard (one sign of this is the small square box old fashioned CRT television with grainy picture) which were ‘cleaned’ daily, but only a very cursory run round (made the beds, not a lot else). On the plus side, free safe and mini fridge.
Breakfast was a bit of a cattle market. Plenty of choice but nothing special in terms of quality, and not quite enough staff to keep up with table clearing. We were B&B so can’t comment on other meals. As I said, very well located, right by the beach and with massive choice of bars and restaurants close by. Entertainment in hotel was not to our taste, but we were surprised that in a hotel of this size there was nowhere to relax with a nightcap on returning from our evening walkabout. Communal areas like a ghost town.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merthyr Tydfil, United Kingdom
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed February 5, 2013

This must be our 8th visit to this hotel and we would not consider staying anywhere else in Tenerife. We love this hotel for its staff, food, location, cleanliness and always being able to find a vacant sunbed no matter what time of day.
The bedrooms are now just a bit dated but provide all you need - superking size bed although a little hard, television with BBC1, ITV and a few other English channels, safe, fridge and air conditioning. Bathroom towels can be changed every day and bed linen is changed every 3 days. Toiletries are provided but the hairdryer in the bathroom is not very efficient so perhaps take your own.
You pay a deposit of 15 euros cash per pool towel at reception which is refunded at the end of your holiday. During your stay you can exchange your towel as many times as your like with the towel station at both pool locations - Mediterranean and Cleopatra.
We always stay on a half board basis as we find the food and choices excellent both at breakfast and dinner.Cava is provided every morning if you fancy it - not for me though. At dinner there are two choices of both meat and fish every night on the grill counter together with a choice of either meat or fish on the carvery. In addition to this there are other choices of meat and fish both on the cold counter and hot counter so something for everyone - vegetarian as well. My favourite is their rice pudding which I always look forward to even though it's served cold.
There is a snack bar at both the Mediterranean pool and Cleopatra pool (guests at the Mediterranean can also use this pool). A new feature this time is a small 'convenience store' where the old ground floor shop used to be. Here you can buy your papers, toiletries but also snack items - we found the ham/cheese small baguette for 2 euros very good value but toiletries expensive and better to visit the local santiago supermarket down the road on opposite side for better value and more selection.TIP - buy your suncreams in the UK as very expensive in Tenerife.
The nearest currency exchange we found to be at the side of the hotel Vulcano which is about 4minutes walk away.
There is a taxi rank outside the hotel which charges about 25 euros to the airport one way and takes approx. 15-20 mins.
If you fancy an afternoon tea and cake I can recommend La Barca - out of the hotel turn right pass the Compostela Beach Complex to the Vista Sur shopping centre where La Barca is. When we were there they had a choice of about 20 magnificent gateaux - spoilt for choice and about 3 euros a slice.
Gelatomania - the best ice cream parlour ever is near the hotel Gran Tinerfe on Geranium seaside walk where I counted 96 flavours the day we were there - well worth visiting.
There is entertainment every night in the Salon Imperial with the resident band and some guest acts but it was not to our taste so most nights we visited the local bars.
The nearest local bus stop is across the road and a little further up to the front of the hotel Vulcano.(Bus stop is called Guardia Civil)
Looking forward now at some future date of staying here again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 1, 2013

My daughter and I have just returned from a 3 week stay at this hotel. It is a lovely setting and was once a premium hotel ,however it is now a bit on the jaded side .When we arrived were made to stand and wait 30 mins to check in, then shown to a small double bedded room on the main road, on the round about, they call mountain view room .We rejected this and were charged 400E extra for a pool and sea view. We were moved 2 days later. The room was still to small but the view and balcony made it acceptable The beds are rock hard. had the same drinking glass for the whole of our stay. If it was washed it was left in the bathroom basin. The same bath robes for 3 weeks. Lovely pool area, and the use of the pool of the sister hotel, this was heated .Very quiet.

The dineing room is furnished with what seems to be plastic garden chairs. Be ready for the chaos at meal times. Don't bother to pack evening cloths. Had a lovely holiday there. Be aware of the extra charges. So be sure to pre book before you go.

Room Tip: Book sea and pool view before you travel. We were not alone paying an extra charge. Its a regular...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed January 30, 2013 via mobile

We have just returned from a week at the Mediterranean Palace Hotel. To say we were disappointed is an understatement! The first room we were given was a 'standard mountain view'. Where to start... It was tiny, dated, dirty, in disrepair and smelt disgusting. Please see pics.
After complaining, we were offered an upgrade to a suite with pool view at the cost of an extra 250€. The complaint was handled very well by Theresa and Khalil (a credit to the hotel). The second room was nice (not great) and much cleaner although still dated.
There is a policy that sunbeds were not to be reserved with towels but this was not enforced. Many had towels on all day with nobody using them. It was difficult at times to find two empty ones together.
If we were going to spend the extra money on a hotel, we would have picked a proper 4 or 5*. I don't know who awards the stars but this could never be classed as more than 2* in the UK.
On the positive side, the hotel is in a fabulous location and we had amazing weather!

Stayed January 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clackmannan, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2013

We 2 couples arrived on 29 Dec for 1 week's R&R - a treat for my significant birthday (60th). We had read all the reviews about the great choice of restaurants outwith the hotel etc, but decided to go Dinner, Bed and Breakfast to save discussion every night about where and what kind of food we were going to eat. Well - did we ever make the right choice. I cannot see how anyone would be stuck for something to eat at dinner as the choice was amazing every night. We all enjoyed the dinner buffet selection and quality. Breakfast was no different, whether continental choices or more English type breakfasts is to your taste. As some previous reviewers have said - a little chaotic but considering 500 odd rooms to cater to, it wasn't too bad - after the 1st morning you soon got the hang of it. AND Cava every morning to boot!

The only fly in the ointment with the restaurant was they had a dress code for dinner. 3/4 length dress chinos were not acceptable but torn jeans were!! I understand they don't want people in with sports type shorts, but so many men wear dress shorts or dress cut offs at night time nowadays. I cannot see any where on the MP web page anything relating to dress code, so our men folk were caught short (excuse the pun!) with their 3/4 cut offs. MP HOTEL - get that sorted - either review policy or update web page.

We had plunge pool suites which were absolutely fantastic. Yes, the furniture getting a bit tired now, but everything spotless and maid service excellent.

The large pool was clean and plenty of sunbeds, the towel service was efficient and great to swap a wet towel with a nice warm dry one even half way through the day. Parents note - the kids clubs looked great and well organised - with plenty helpers for their activities.

Final word - the New Year's Eve Gala - Fantastic!! 7 course meal with wine and beer included. Moet & Chandon to toast the New Year as well as Lucky Grapes. The entertainment was as varied as it was excellent - from classical music, acrobat artists, to flamenco group and dancers, to a funky group that played reggae, soul and pop. AND a firework display that probably the whole south of the island could see at midnight. The Gala Night was FABULOUS!

Room Tip: Higher the better and pool/sea view side. If you can afford to upgrade, go for plunge pool suite...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 30, 2013

Stayed in many hotels world wide this is not any where near 5 star I would say more like 3 star.
Bedrooms very dated, old TV, 2 chairs no table, shower cold had to use bath everyday. Breakfast was good, evening meal just OK. Weather was excellent which made our holiday.

Room Tip: High floor pool view.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mediterranean Palace Hotel (Mare Nostrum Resort)

Address: Avda de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 On the Beach Hotel in Playa de las Americas
#15 Luxury Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mediterranean Palace Hotel (Mare Nostrum Resort) 5*
Official Description (provided by the hotel):
The perfect choice for a family vacation, this gorgeous hotel on the Playa de las Americas - the best beach in Southern Tenerife - has the largest, most exciting and safest Kids Club on the island. It is located right next to the best leisure center and shopping area of Tenerife - making it the ideal place for all members of the family to spend an unforgettable holiday. ... more   less 
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Also Known As:
Mediterranean Palace Tenerife
Mediterranean Palace Hotel Tenerife
Hotel Mediterranean Palace Tenerife
Med Palace Tenerife
Mediterranean Palace Hotel (Mare Nostrum Resort) Tenerife/Playa De Las Americas

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