Perfect Location and service to match 5 star rating.
Staff and service was superb. Secure gate onto the beach, Safari Shopping Centre across from hotel.
Breakfast served plentiful and varied selection of food.

Wonderful holiday.

We stayed here from the 5th to the 12th January.

On arrival I was wowed by the effort of the christmas decorations in the main reception area of which was lovely anyway. We were greeted with Champagne and very friendly and efficient staff and checked in very quickly.

Our room was spotless and overlooked the pool which was lovely with a large modern bathroom. Great power shower. The room is not the largest but is sufficient and had a lovely balcony.

We were on a bed and breakfast basis and dont normally get up in time for breakfast but we were on holiday with another couple and made the effort and I am glad we did as this was amazing. There was a massive range from continental choices, an omlette station of which were freshly made for you, fresh cut fruit, pastries, cooked breakfast and cereal station. There was also a patio area which overlooked the pool of which you could sit and eat breakfast which was lovely.

We never had an evening meal in the hotel as we were right across from the Safari centre which has a vast range of restuarants. One night we went to the Watermelon Restauarant in Los Christianos and they had Pina Coladas to die for and the meal itself was amazing with the best tiramisu I have ever eaten. So I cannot comment on the evening meals in the hotel.

The pool area is lovely although I can imagine it would get quite busy in the summer months but you are allowed to use the Cleopatra pool and sunbeds which is only a stones throw away. The hotel offer a towel deposit scheme if you pay 15 euros deposit you get a card and when you hand in the card you get a clean towel which we did every day and on departure handed back the cards and received back the deposit. It was perdect and had I know this in advance would not have bothered taking any beach towels with me. There is a pool table and table tennis table which breaks up the sunbathing and if you like to join in there was aqua Aerobics every day at 12 noon of which I just watched.

We had stayed in tenerife in the summertime and went to Siam Park the water park which we visited again. It was great and did not have to queue as we did in the summer. Theonly thing was that some of the slides were closed as I presume because it is the winter but still enjoyed it.

Overall the staff at the hotel were always really friendly and helpful and nothing was too much trouble.

I would definately stay here again and would recommend this to anyone.

on arrival we were pleased with the look of the reception area but disappointment quickly followed when we were informed our room wouldn't be ready for another 2hours, at least it'll be clean i thought ha ha if only that was the case! when we finally received our keys i was pleased to see the rooms were inter-connecting and we could keep an eye on our children. then the smell of our bathroom hit me, it literally stank, i checked the one next door and it was fine, only ours smelt like an over used festival toilet, i looked around the room and there was a layer of dust on the antiquated 80's black ash furniture,under the bed was grubby and i don't think the skirting boards had ever seen a duster, the spare pillow in the wardrobe had no cover and was stained and pretty vile, there were ants on the dresser and when i pulled the bed sheet back i was horrified to see BLOOD on the unchanged sheets! even the girl at reception had the good grace to be horrified when i went to complain, a cleaner appeared a short time later and changed the bed and added pillows, i was afraid to look under the cover incase it was still the same grubby pillow,the dust was still visible and the ant problem persisted, maybe if the floors were actually swept it would make a difference, and not once did any member of management come to appologise, feel this hotel is resting on the location card, however to guarantee returning guests it needs a major refurb and perhaps send the cleaning staff on a 'how to clean properly course' credit where it's due the pool is fab and the sunbeds plentiful, breakfast was good with a great choice, however the queue to get in was a bit 3 star, would i return? unlikely with so many other 4/5 star hotels to choose from!

This Hotel has a beautiful ambiance, The food is adeqate and plentiful but not luxurious. The dining experience is that of a Caffeteria rather than a supposedly 5 star hotel.
It is an ideal hotel with parents with lots of bold children, but not for couples.
The entertainment was poor, with one or two good shows, and the ballroom where the shows
were carried on was cold all the time. The children were permited to run riot until all hours.
I would not recommend this hotel in holiday time, but would be nice when all the childen are in
school. The beach attached is devine.!!