on arrival we were pleased with the look of the reception area but disappointment quickly followed when we were informed our room wouldn't be ready for another 2hours, at least it'll be clean i thought ha ha if only that was the case! when we finally received our keys i was pleased to see the rooms were inter-connecting and we could keep an eye on our children. then the smell of our bathroom hit me, it literally stank, i checked the one next door and it was fine, only ours smelt like an over used festival toilet, i looked around the room and there was a layer of dust on the antiquated 80's black ash furniture,under the bed was grubby and i don't think the skirting boards had ever seen a duster, the spare pillow in the wardrobe had no cover and was stained and pretty vile, there were ants on the dresser and when i pulled the bed sheet back i was horrified to see BLOOD on the unchanged sheets! even the girl at reception had the good grace to be horrified when i went to complain, a cleaner appeared a short time later and changed the bed and added pillows, i was afraid to look under the cover incase it was still the same grubby pillow,the dust was still visible and the ant problem persisted, maybe if the floors were actually swept it would make a difference, and not once did any member of management come to appologise, feel this hotel is resting on the location card, however to guarantee returning guests it needs a major refurb and perhaps send the cleaning staff on a 'how to clean properly course' credit where it's due the pool is fab and the sunbeds plentiful, breakfast was good with a great choice, however the queue to get in was a bit 3 star, would i return? unlikely with so many other 4/5 star hotels to choose from!

This Hotel has a beautiful ambiance, The food is adeqate and plentiful but not luxurious. The dining experience is that of a Caffeteria rather than a supposedly 5 star hotel.
It is an ideal hotel with parents with lots of bold children, but not for couples.
The entertainment was poor, with one or two good shows, and the ballroom where the shows
were carried on was cold all the time. The children were permited to run riot until all hours.
I would not recommend this hotel in holiday time, but would be nice when all the childen are in
school. The beach attached is devine.!!

We always return to this hotel every year.
Each year nothing seems to change its desperate for a face lift.
It's hadn't been decorated for at least 15 years.

Apart from that the staff are friendly, children's club is great , pool area is clean, food is average.

This hotel is in a great location of shops, bars and restaurants.

Lets hope they give this hotel a touch up or they will be losing a lot of customers.

We paid for a pool view for the new year although it always more expensive that time of year costing €2600 for 11 days our view was a palm tree and u could just manage to see the pool.

You wouldn't mind paying that but they desperately need to spend out in doing the rooms out.

This hotel may have been a 5 star when it opened, but from our experience at Christmas, it was more like a 3 or maybe just a 4 star at a push.
On our arrival we thought we had already paid for a pool/sea view, but instead we were facing a busy road. We ended up paying another €250 on top of the £2280.00 for B/B for a two week holiday. The food was very basic and luke warm and most of the time only one out of four of the tea/coffee machines were working. There was not tea and coffee making facilities in the rooms. The bathroom was outdated, with chunks missing out of the rim of the bath and the enamel pealing off from around the bath over flow. The shower leaked all over the floor and filler around the tiles was black. The hair dryer when on if you was lucky just about blew your hair.
The furniture in the room was very outdated as well, with an old portable TV.
The staff in the hotel wasn't very friendly. The cleaner and one man on reception were the only ones who spoke to you.
We have never been on holiday where nobody said good morning or hello. Christmas morning, everybody seemed to be walking around with long faces, if you said 'happy Xmas' you might of heard some sort of a grunt back.

The main reception area was in need of updating, with all the mirror pillars damaged and the larger lights thick with dust.

Most mornings the maintained at 8am where cleaning the sun beds with a jet wash which echoed into your rooms.

On the good side, the pool area was lovely, with plenty of sun beds and the aqua aerobics was excellent ( even though I didn't participate. But it was very entertaining). The drinks at the pool bar was very expensive with a small coke costing €4.50.

I never normally complain about experiences at an hotel/apartments, but this has really put me off returning. It was a very expensive holiday ( we know you pay more for Xmas, as go go away every year at Xmas) and we could have gone on a long haul for what we paid for this holiday. If we had paid half the price, I don't think I would be complaining as much, because we say you get what you pay for. But we definitely didn't get what we paid for......! But I would hate other people to go here and be as disappointed as we were.

Would I return to this hotel? Definitely not.