This Hotel has a beautiful ambiance, The food is adeqate and plentiful but not luxurious. The dining experience is that of a Caffeteria rather than a supposedly 5 star hotel.
It is an ideal hotel with parents with lots of bold children, but not for couples.
The entertainment was poor, with one or two good shows, and the ballroom where the shows
were carried on was cold all the time. The children were permited to run riot until all hours.
I would not recommend this hotel in holiday time, but would be nice when all the childen are in
school. The beach attached is devine.!!

We always return to this hotel every year.
Each year nothing seems to change its desperate for a face lift.
It's hadn't been decorated for at least 15 years.

Apart from that the staff are friendly, children's club is great , pool area is clean, food is average.

This hotel is in a great location of shops, bars and restaurants.

Lets hope they give this hotel a touch up or they will be losing a lot of customers.

We paid for a pool view for the new year although it always more expensive that time of year costing €2600 for 11 days our view was a palm tree and u could just manage to see the pool.

You wouldn't mind paying that but they desperately need to spend out in doing the rooms out.

This hotel may have been a 5 star when it opened, but from our experience at Christmas, it was more like a 3 or maybe just a 4 star at a push.
On our arrival we thought we had already paid for a pool/sea view, but instead we were facing a busy road. We ended up paying another €250 on top of the £2280.00 for B/B for a two week holiday. The food was very basic and luke warm and most of the time only one out of four of the tea/coffee machines were working. There was not tea and coffee making facilities in the rooms. The bathroom was outdated, with chunks missing out of the rim of the bath and the enamel pealing off from around the bath over flow. The shower leaked all over the floor and filler around the tiles was black. The hair dryer when on if you was lucky just about blew your hair.
The furniture in the room was very outdated as well, with an old portable TV.
The staff in the hotel wasn't very friendly. The cleaner and one man on reception were the only ones who spoke to you.
We have never been on holiday where nobody said good morning or hello. Christmas morning, everybody seemed to be walking around with long faces, if you said 'happy Xmas' you might of heard some sort of a grunt back.

The main reception area was in need of updating, with all the mirror pillars damaged and the larger lights thick with dust.

Most mornings the maintained at 8am where cleaning the sun beds with a jet wash which echoed into your rooms.

On the good side, the pool area was lovely, with plenty of sun beds and the aqua aerobics was excellent ( even though I didn't participate. But it was very entertaining). The drinks at the pool bar was very expensive with a small coke costing €4.50.

I never normally complain about experiences at an hotel/apartments, but this has really put me off returning. It was a very expensive holiday ( we know you pay more for Xmas, as go go away every year at Xmas) and we could have gone on a long haul for what we paid for this holiday. If we had paid half the price, I don't think I would be complaining as much, because we say you get what you pay for. But we definitely didn't get what we paid for......! But I would hate other people to go here and be as disappointed as we were.

Would I return to this hotel? Definitely not.

We booked via the hotel's own website a suite for the 31/12/2012. The cost of this room for one night was just over 1,000 euros. When we went to check in on 31/12/2012, the hotel's receptionist handed me gala tickets for that night. I explained we did not need these as we had already booked (and paid for) another restaurant nearby which we were attending with friends. Once the receptionist realised this, he laughed and said "did you really think one room is a 1,000 euros".! I asked for the manager to which I was told he/she will be on duty from 17:00 that day and I would receive a call. No call or message was received.

When we got to our room, we had been positioned over the pool area which had been converted for the gala evening by tables and a stage. There must of been over 2000 seats around the pool area. We were at least thankful that our children were sleeping in an adjoining room which overlooked a quieter part of the hotel. We realised it was going to be a noisy evening but it was New Year Eve so we went with the flow. We returned to our hotel room around 1:00 to hear the live music still continuing and this finally stopped around 3:00. Again we had no major issues with that however we were then woken with the noise of scaffold firms taking down the stage set and hotel staff shouting as they were removing the tables and chairs in preparation for the sunlounger team.! This noise continued throughout the entire night and at 08:00 the following morning, I we straight to reception to complain about the noise and no communication from the hotel's management. The receptionist said she was sorry but the hotel had to get the pool area ready for loungers by 09:00 that morning. I again asked to speak to a member of the management to which I was told there would be no one there until 09:00.

After packing, I proceeded back to reception to checkout whereby I was met by "Suzanna" who was the manager that day. We sat down and I explained about the laughing receptionist, no call the previous day, the cost of the night, no explanation about the gala dinner on their website and the noise throughout the night. She couldn't give me a part refund but said she would speak to the management to see what could be done. This was over 8 days ago and surprise surprise, we have not heard a peep from the hotel.

Regardless of our terrible experience of this hotel, I would only rate it as a 2 / 3 star hotel as it is very tired and in need of some desperate modernisation (the replacement low energy light bulbs handing out of the fittings by 20cm is laughable). I can only assume it commands such high prices due to its location. However for the money, a 5 star service and a better location, go to the Bahia del Duque hotel / resort.