After reading some reviews I was a bit worried as to what the hotel would be like but as soon as we pulled up outside all of the worries pretty much vanished. The outside of the hotel was clean and tidy, there are really nice marble floors and there is a porter on the door who always says hello. The reception area was nice and empty so it was easy to check in, the only time it was busy was when a group of people were dropped off.
We had a Club Alexandre room with a pool view, it was nice to just relax on the balcony every now and again before going for dinner etc. The only problem with having a pool view room is that the evening entertainment was outside by the pool area and the music echoed all around and was quite loud when we were trying to relax/sleep. The room was quite big and had a sofa as well as two single beds, I'm not sure if you can request double beds or not but it may be worth a try asking... The bathroom was a good size and was cleaned all over (including the shower) every day.
I was very impressed with how well the cleaners did their job, the rooms were cleaned, hallways hoovered, lifts cleaned, the pool cleaned and all of the tiled floors in the pool area were washed down and mopped every day.
The pool was a nice area, if you do want a sun lounger with a parasol then make sure you get out before 8 to get them reserved, we didn't do this at all and still managed to get sunbeds in good areas and just went in the pool or under the shade of the bar to cool down. We only went to the pool about 4 or 5 times in our 7 day stay as we went to the beach quite often and found a really nice one only a 10 minute walk towards Los Cristianos.
The meals were great, breakfast had a good choice of pastries and lots of types of bread as well as cooked foods. We had lunch in the restaurant on one day as we had half board and you can have either lunch or dinner and the food was excellent even though they weren't catering for the whole hotel. Dinner was good, there was a choice of different meat and fish as well as lots of salad, chips, pasta and vegetables. I'm a fussy eater and I still had my plate full with quite a few different foods! The BBQ was ok, but not as good as I was expecting, it isn't buffet service so you have to wait for everyone to be finished before you can have your next course. Make sure you ask if you can reserve your places at reception when you check in though because you can't just turn up.
There are lots of beaches, shopping areas, supermarkets, bars and restaurants around to keep everyone occupied. There are also trips and places you can go if you've had enough of relaxing by the pool! Just be careful of costs and try and shop around for the best deal. We went on a whale spotting boat/catamaran trip with Freebird, I'd recommend using these as they are the main company out there but to get a good deal walk to Puerto Colon (about 30 minute walk but it has great views and it is a great walk up there) and actually go and see the people at Freebird as they will give it you for around €11 less than the reps from other companies.
The only problem we had with the hotel is that you don't pay by cash whilst having drinks and food in the hotel so it's a good idea to keep a running total to know that you're not overspending. When we checked out and got our bill there was an extra €7 on the bill that we knew we hadn't spent and someone had given our room number instead of their own and signed the receipt. We got the money refunded by checking our signature against the one on the receipt and they realised it wasn't ours but just be careful as this did take time!
All in all, the hotel was brilliant and we would definitely stay there again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun