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“Very clean, great family resort” 4 of 5 stars
Review of Gran Oasis Resort

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Gran Oasis Resort
4.0 of 5 Resort   |   C/ Meandro 3 | Golf Las Americas, 38650 Playa de las Americas, Tenerife, Spain   |  
Hotel amenities
Hemel Hempstead, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very clean, great family resort”
4 of 5 stars Reviewed July 2, 2013

This hotel was lovely. Perfect for families. Pool area was safe for kids so we could relax, kids club and games were fun. I was very impressed at how they cleaned everywhere everyday. Apartments were lovely. Food wasn't the best but could always find something, the best things were the pancakes for breakfast.

The evening entertainment was ok, nothing special but kids enjoyed it.

Great holiday had by all

  • Stayed September 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Gran Oasis Resort at Gran Oasis Resort, responded to this review, July 5, 2013
Dear family,

Gran Oasis Resort wants to thank you very much for sharing your holidays with us and for taking your time to write such kind words about our hotel. It is great to know that you did enjoy a lot, that you found the resort very clean and apartment really comfortable.

We do hope that after this experience, you are planning to come back to tenerife and you to choose us again. For us it would be really a present to welcome you back soon

Best Regards from all the staff and management

Lydia Rguez
Reception Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,745 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (398)
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English first
Nottingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 1, 2013

We went to this hotel beginning of June, the hotel staff was very helpfull from helping with luggage missing on the coach to stair gates for my toddler to booking taxi.
The apartment was fantastic loads of room, very clean.
Pools were fantastic loads for the kids to do day and night, slight problem from people saving sun beds at the crack of dawn.
As a fussy eater food was not to my liking but defo worth going all inclusive as snacks were nice and drinks a god send also free ice cream for the kids.
Overall a great hotel thank you very much we had a fantastic time :)

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Department at Gran Oasis Resort, responded to this review, July 2, 2013
Dear Guest,

First of all we do want sincerely to thank you very much for sharing choosing GRAN OASIS RESORT as destination for your holidays and then for your very kind comments on this site.

We do feel very HAPPY as you enjoyed your stay and what is really important too, that you did find the staff efficient and helpful.

We do really hope that now you are planning your return, very very soon

Thank you very much once again on behalf of all the staff and management

Best Wishes
Lydia Rguez
Reception Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 1, 2013

Just back from a week in this hotel. We stayed all inclusive, and honestly we could have never left the hotel grounds all week it was that good. The staff were great, special shout out for Enzo and his entertaining the kids and the "big kids" at the adult water polo lol Food was great, I'd read reviews where people said there wasn't lots of variety, our family certainly found enough to keep us happy, remember just because chips are available at lunch and dinner doesn't mean you have to eat them!
We did make some trips out to the shops and Aqualand and never paid much more than €5 for a taxi ride, pretty reasonable in my eyes. We did have friends who walked to the main shopping area in around 30 mins.
Rooms were great too, as were the cleaning staff, my only niggle about the place was I never found a way to take the baby's buggy down to the big pool/games area that didn't involve carrying it down 20 steps, but we mostly stayed at the other two pools so aside from that we had a fantatsic time and would definitely go back!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, at Gran Oasis Resort, responded to this review, July 2, 2013
Dear family,

Thank you very much for such nice comments about your experience in our resort. It has been a present you to share your holidays with us and we do really hope having another opportunity to serve you again in the near future

I will pass your comments to all the staff special to Enzo, who will feel very HAPPY with your review.

Take a lot of care and receive a warm hug from all the staff and management

Best Wishes
Lydia Rguez
Reception Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed June 30, 2013

Just back from 2 weeks at Gran Oasis Resort, this is the second year at this hotel. The staff are all very friendly and would do anything to help. The food was good with something for everyone. The entertainment team are great, Renata, Tina and Enzo - great daytime activities for adults and children. Good selection of evening entertainment, Renata asks guests opinions for shows that they liked or what they would like to see more of. The rooms are cleaned daily with fresh bedding and towels (except sun/wed).

Room Tip: If you have problems walking ask for a room nearer the pool. The rooms further away are higher up w...
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Department at Gran Oasis Resort, responded to this review, July 2, 2013
Dear guest

Gran Oasis Resort wants to thank you very much for sharing your holidays with us and for taking your time to write this very nice review on this site

I will pass your comments to all the staff, specially to Animation, Renate´s team. They will feel wery HAPPY and proud when they read your comments.

Thank you very much once again for everything and if do come back, do not hesitate to contact us for anything you could need before.
For us it would be a pleasure to welcome you and serve you again.

Best Regards
Lydia Rguez
Reception Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed June 30, 2013

Was at this hotel for 9 days in middle of May, was amazing. The hotel was very clean so was the pool area with lifeguard. Food was great and have something different every night, the children have there own little buffett with chicken nuggets etc. The staff were vary helpful at all times. There is a 15 minute walk to get to the centre of it all but its a lovely walk and lovely views. I loved this hotel so did my son and daughter.

Also we had left some personal photos there and as soon as I emailed they got the photos and sent them over to myself.

Thanks to everyone at the hotel for an amazing holiday.

Room Tip: We were upgraded to a roof top terrace. Amazing views and our own little roof top. Great.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Department at Gran Oasis Resort, responded to this review, July 2, 2013
Dear family

First of all we do want to thank you very much for choosing Gran Oasis Resort to spend your holidays.
At the same time, we thank you too for the very nice comments writen on this site. For us, both things have been a enormous present.

I will pass your review to all the staff.
Thank you very much once again for everything and remember that if you plan to come back, you can contact us at anytime for anything you could need.

Kindest Regards
Lydia Rguez

Reception Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilmarnock, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 29, 2013

just returned from the gran oasis on 23 june
And have been reading the reviews dont normally put reviews in but the revews on this hotel was one of the reasons that we booked this hotel now wish we had ignored the reviews not booked

The hotel was surrounded by roads built for future development and sitated wellout of the main resorts which ment that a taxi was required to get to the main resort and back to the hotel

The hotel was basic as was the accomodation which was cleaned but not spotless and the stairs down to the bedroom and bathroom area are dangerous plus the 3rd bed was a pull out z bed
however the food was terrible with cold and under cooked food at every service the only variation was that the theme for the day would change and the only change was 1 dish that reflected the theme
excelent pool areas and the entertainment was average
I would never book to stay in this hotel again
and a further piece of advice if you do book at any hotel if you are booking with the reps at the hotel for a trip to loro park and have children under 6 they get free entry to the park
this was only discovered by us on arrival at the park and it is stated on the board and on the litrature but the reps will try to charge you the childs rate

Room Tip: choose another hotel
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Department at Gran Oasis Resort, responded to this review, July 2, 2013
Dear Guest

Firstly we thank you for choosing Gran Oasis Resort to spend your holidays, and are glad to see that you chose our hotel after reading the excellent reviews we receive from our hundreds of happy guests who holiday with us. We also thank you for taking your time to write a review, although we are distressed that you choose the offensive “rubbish” to refer to our hotel, staff and services .

It is also a real shame to know that you had inconveniences with everything, everywhere else too: hotel, surroundings, services, food onsite, holiday representative, excursions and so on.
We do really hope that for your next vacations, you can enjoy the holidays that you deserve.

With our very best wishes and kind regards

Lydia Rguez
Reception Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitley Bay, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 28, 2013

Just returned from a week all inclusive. Fantastic hotel, the food was amazing. There was always something for everyone. The all inclusive beer surpassed expectation. I can't speak highly enough of our cleaner. She went out of her way and added personal touches when cleaning. She arranged my younger sisters toys and even washed the dishes in the sink! Reception staff were really helpful. Just one tip, if you do want a sunbed in a prime location be sure to head down about 8ish with towels or you have no chance.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recepcion G, Reception Gran Oasis Resort at Gran Oasis Resort, responded to this review, June 30, 2013
Dear guest,

Gran Oasis Resort want to thank you very much not only for sharing your holidays with us, but as well for taking your time to write this very kind comments about your experience in our resort.

It is great to read that you did enjoy with us and that you found the staff helpful and attentive.

For us it would be a present having the opportunity to welcome you back soon.

Thank you very much once again for everything, and if you do plan to come back at any time, please feel free to contact us for whatever you could need.

Best regards from all the staff and management

Lydia Rguez
Reception Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Oasis Resort

Address: C/ Meandro 3 | Golf Las Americas, 38650 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Kitchenette Restaurant Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Playa de las Americas
#6 Family Hotel in Playa de las Americas
#6 Luxury Hotel in Playa de las Americas
#11 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gran Oasis Resort 4*
Number of rooms: 206
Official Description (provided by the hotel):
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Also Known As:
Gran Oasis Hotel Playa De Las Americas
Gran Oasis Resort Tenerife/Playa De Las Americas

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