Well, where to start, here's the truth, this hotel is like butlins in the sun, perfect for families that accept poor quality food and rooms ridden with bugs.
We arrived and were told our room wasnt available this was at 2pm in the afternoon, so told to go and get lunch and a drink, the food was less than edible. We missed breakfast, survived on chips and burgers throughout the day and had to eat out at night as the food was so horrific, everything was so tasteless and luke warm, food always seemed to either taste of water or fish. I heard plenty of people saying how they'd been ill, I myself was one of the unlucky ones. The all inclusive starts at 11am and finishes at 11pm, this for an all inclusive is appauling, having visited previous all inclusive before this is really poor, the staff parade around in bright green 'be happy' t shirts, the majority of the staff especially most of the bar staff are less than happy, their attitudes were appauling. They would shut the bar at 10:55pm and refuse to let people have no more than two drinks, which when people had families to tend to made it very difficult, the amount of times during the stay when the serve yourself drinks were 'not working' was a joke, and you would frequently get the lights turned out on you whilst you were sitting in the bar area after 11pm which was not supposed to shut until 12pm.
What these particular members of bar staff need to remeber is that if they are rude to people who have paid over the odds to go to this hotel they soon will be out of work.
The cleaners and Scottish reception desk guy were always happy to help and smiling, the rooms, were cleaned however they were infested with small black bugs, they were everywhere, in the beds, bedroom furniture and in the kitchen. I again heard numerous reports about this and it was reported at reception but we were told there was nothing that could be done.
The all inclusive seems to be milked for everything the hotel can get, if you wanted a safe you had to pay a 20euro deposit and a 20 euro hire charge, baby equipment was charged for, the list goes on, Somethings to me that should be expected as standard when your paying a premium for all inclusive.
The area is not good if you don't like the food and want to eat out, its about a 15minute walk into the main area and in the heat is less than fun. The walk back is a steep, daunting, scarry one, where you are greeted by numerous ladies on the night, getting into cars, touting for business and occupying the dirt track with their clients. We after that horrific experience opted for taxis back at an average cost of 5 - 7 euros.
The childrens entertainment is good but highly annoying hearing the same activities screeched out over the PA at the pool daily, the lady that does it deserves a medal for the job she does.
THe pool area is clean but lacking sunbeds, there were a few days when sunbeds were sparce and people ended up laying by the pool side on beach towels.
You would find that daily different people would be arround the pool area trying to sell things-from suncream, holiday clothing to pictures with snakes.
I wouldnt reccomend this hotel to anybody, we were a young couple travelling and had accepted we would have to be in a family hotel having booked last minute, however we couldnt believe the amount of children there, the amount of children that were bouncing off the walls from there steady flow of fizzy drinks and their parents quite heavily under the influence of alcohol was unbelieveable. Its a shame they didnt have seperate areas for people wanting a quiet night to go too, as the pool bar is the only place, for your meals, entertainment and evening drinks.
Highly reccomend siam park and a restaurant called Bianco's in the safri centre where the fountains are, also for nearer to the hotel the bar called thirteens is great, cheap drinks, great staff and yummy homely, well priced food.
Definetley not worth the money we payed and we not be hurrying back.
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- Also Known As:
- Green Garden Hotel Playa De Las Americas
- Green Garden Resort And Suites
- Green Garden Resort & Suites Tenerife/Playa De Las Americas