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“Perfect” 5 of 5 stars
Review of Gold By Marina

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Gold By Marina
4.0 of 5 Hotel   |   Av Estados Unidos de America 15, 35100 Playa del Ingles, Gran Canaria, Spain (Formerly Apartamentos Carmen)   |  
Hotel amenities
Ranked #1 of 137 Hotels in Playa del Ingles
Senior Contributor
25 reviews 25 reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
“Perfect”
5 of 5 stars Reviewed yesterday NEW

My first impression of this hotel was how modern, fresh and what a unique concept it had to it. The designers have done an amazing job and have every last detail attended to even down to the staff uniforms.
The rooms where comfortable, clean and although compact you had everything you need and didn't feel cluttered at all (and I'm sure they have bigger rooms if needed) . The breakfast was lovely and had a wide variety of foods. The pool was clean and the roof top jacuzzi was a pleasant find.
The staff where friendly, polite and very helpful.
We came back to the room after a day by the pool and the staff had put a bottle of wine on ice in our room as we where there for my birthday, which I thought was a lovely gesture.
The hotel is great for people of all ages young and old alike. It's very rare when traveling abroad I'd go back to the same hotel but when I visit GC again I will be stopping here by far my favourite hotel.

Stayed March 2015, traveled as a couple
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341 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
Croydon, United Kingdom
Top Contributor
171 reviews 171 reviews
78 hotel reviews
Reviews in 64 cities Reviews in 64 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile


We received a very friendly welcome at reception when the main points of the hotel were highlighted. We had ordered a ground floor double room with a terrace. As often happens in Spain, we were given a twin room with the two single beds pushed together. After 24 hours we were called by reception to check that everything was ok. The main door opened into a small kitchen and then into a large room with the two beds, a large sofa bed and a table to eat at. Outside were two chairs and a double, comfortable sun lounging bed.

The main problem we had was with the bathroom which was in two separate rooms. The shower in one room was massive but barely left room for the toilet and you had to manoeuvre around the door to get in. The sink was outside that room but there as a large gap in the wall looking into the room. This meant that in order to prevent external light flooding in to the sleeping area we had to close three internal doors. This also meant that you had to negotiate these doors in the middle of the night to go to the toilet, causing noise and unwanted light in the main room.

It is strange that a hotel of this quality does not provide room cleaning and new towels on Tuesday's and Fridays. You can get new towels from the reception on these days but it is not ideal. When the room was cleaned it was to a very high standard.

The beds are comfortable and have good quality linen. The furniture by the attractive pools are also comfortable, offering a choice of the standard bed loungers or thick mattresses to lie on.

Probably because of its minimalist feel, there is a distinct lack of storage space for clothes, with only a rack with very few hangers and a small trolley with three shelves for other storage.

There is a large supermarket next door and the hotel is equidistant between the Yumbo and Cita centres.

A safe can be hired in your room.

For me this would ideal for a long weekend but not for a longer stay.

Stayed March 2015, traveled as a couple
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The Netherlands
Top Contributor
162 reviews 162 reviews
42 hotel reviews
Reviews in 49 cities Reviews in 49 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Gold by Marina's design is reminiscent of Miami Beach's trendy hotels and their website shows that this is what they aim at.
The design, especially around the pool area is retro-chique but well-designed and very comfortable. Not at all what you'd expect from such a package-tour destination.
But this being Playa del Ingles, the guest mix is varied, from retirees on package tours to trendy young couples (gay and straight), some of which independent travelers.
The room design is nice but not practical. No cupboards and no place to store your luggage. The bathroom sink can only be used by one person at the time, and you nearly have to step into the shower stall to use the toilet. The oval couch looks good but again is not very practical. On the positive side, the bed was huge and very comfortable, the airconditioning quiet and the wifi excellent.
Breakfast is excellent and includes an egg-station and all staff were very friendly and seemed to really be enjoying working at the hotel.
Two issues were somewhat annoying: having to pay a deposit + a daily fee of €4 to use the safe, and a deposit to get a pool towel which you have to return at the end of your stay. Should you require a clean pool towel then you have to pay for it. This is rather silly for a resort hotel and one aiming at the upper trendy market.
Would I recommend the hotel? Certainly. Would I return? Again the answer is yes.

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Front Office Manager at Gold By Marina, responded to this review, 2 days ago
Dear JDSV,

thank you very much for taking some time writing your review in TripAdvisor. Regarding the positive aspects that you mention, we are very glad to know that you receive a good service during your stay at GOLD paying special attention to our comfortable mattresses, our delicious breakfast and all the staff that is part of this important new concept of hotel. We are very sorry for the things that maybe you are disappointed, like the deposit we ask for the towels and the safe, the design of the different kinds of rooms...

Thanks again for your time and please, don't hesitate to contact us if you have any other queries.

Best regards,
Cris.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Not the norm for this area thankfully it's much better. Modern, bright, clean and friendly staff all make this hotel a lovely place to stay. Central location and only 10 minutes to the beach and the breakfast is a great spread/selection would like the hot food to be a bit hotter. If you like to lounge around the pool there are great areas by the pool and a separate sun terrace which has a hot tub. Did not like having to pay for the room safe. Oh and finally no children.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Front Office Manager at Gold By Marina, responded to this review, 2 days ago
Dear Kevin O,

you are BRIGHT! Thanks a lot for your nice remark in TripAdvisor. If you are happy, we are happy. We will take note about the little suggestions you mention trying to offer a good service for all our GOLD guests.

Take care and remember... WE ARE GOLD LOVERS! :)

Best regards,
Cris.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We have been to Gran Canaria many time but have never stayed at this hotel. Must say we had a very enjoyable stay. The hotel caters for adults only which a bonus for us as we find the standards of hotels are higher and we certainly were not disappointed at the Gol Marina.
When we arrived & checked in we were informed of facilities of the hotel, maid service, safe boxes etc. A bonus was a refreshing glass of Champagne.
Once in our room, which was immaculate, with all the facilities needed for self catering, very spacious, light & airy we were greeted by the maid whi asked if everything was ok & if we needed anything.
After un packing we visited the bar for a drink or 2. All of the bar staff and waiting on staff were very pleasant & really appeared to enjoy their job. Isabel who along with all the other staff spoke very good English and were only too happy to chat and keep us topped up with refreshments. Oh, the curry pop corn was an added bonus.
The pool area is so clean with fabulous padded sun lounges. The roof terrace is also spectacular with the added feature of a Hot Tub.
On our second night, reception rang us in our room to check that all was satisfactory and if there was anything we needed.
All in all, the is a fabulous hotel and was highly recommend it to anyone wanting a holuday in Gran Canaria.
It is obvious that attention to detail has been considered on it,s refurbishment and the staff well chosen.
On a final note, a very big Thank You to Isabel who actually remembered that we were leaving at lunch time and took the time to come to the outside reception area & thank us for staying, wished us a safe journey home and hoped that we would return again.
Thanks Gold Marina staff for making our stay a most enjoyable time.

Room Tip: Uppwr floors for best views overlooking terrace and pool
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  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Front Office Manager at Gold By Marina, responded to this review, 2 days ago
Hi Laws454,

WOW! Both of you are FABOLOUS. Thank you very much for sharing your gorgeous and amazing experience in TripAdvisor. It makes us really happy that you had a nice time here with us and all the things you mention are all of them positive.

take some time preparing your next visit to GOLD and we will be ready here with the curry pop corns and a delicious cocktail in our pool.

Take care and remember.. WE ARE GOLD LOVERS!

Warm regards,
Cris.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 5 days ago NEW

This hotel was very very good. Stayed here in March with intermittent sun, however the pool was good and the surrounding area both spacious and comfortable. The rooms were fully equipped, comfortable and very clean. WIFI readily available throughout the hotel.

The breakfasts offering was brilliant. So many different choices to pick from and open till 12.

The staff were very helpful, informative and polite.

I would highly recommend anyone thinking of staying here to book yourself up straight away

  • Stayed March 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Front Office Manager at Gold By Marina, responded to this review, 2 days ago
Hi Paul J,

thank you very much for sharing your nice review about your stay at GOLD. It makes us happy, that you, despite the delicate weather in Playa del Inglés during March, had a good time here with us.

Thank you also for recommending GOLD anyone, but remember, we will be here waiting for your next visit with a delicious Mojito in our hands.

Have a GOLD day!

Warm regards,
Cris.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just back from a week at the gold by marina hotel ,very enjoyable stay. Highly recommend. Very clean comfortable well designed rooms. Large showers with good pressure and plenty of hot water. Beds were very comfortable. Extra pillows were available. Coat hangers again we requested additional. All delivered very quickly. Good soundproof rooms. Easy to sleep at night. Free wifi all through hotel was very strong signal throughout.
Breakfast was excellent with large selection of both fried an continental. freshly squeezed Orange juice each morning along with excellent cups of coffee.
Sun beds were very comfy and cleanliness was excellent in All areas.
Location was excellent. Close. Yumbo centre for variety of bars and restaurants. Mamma Mia restaurant on the ground floor was superb if you like good quality steaks. There is a shopping centre with supermarket next door.
Staff at hotel were very helpful and polite. Our room also had free air con. Our room was 513 which had a great view of the top sun terrace with jacuzzi and the sun in the mornings.

Room Tip: Higher floors have dunes / sea views.
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  • Stayed March 2015, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Front Office Manager at Gold By Marina, responded to this review, 2 days ago
Dear Andp,

WOW! Thanks a lot for your nice review about your stay at GOLD. If you had a good time with us, is the most important purpose that we wanted to get.

Please, don't hesitate to contact us by our email asking for any question you have. We will be here waiting for your next visit with our comfortable mattress and our delicious breakfast.

Take care and remember..

WE ARE GOLD LOVERS! :)
Best regards,
Cris.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gold By Marina

Address: Av Estados Unidos de America 15, 35100 Playa del Ingles, Gran Canaria, Spain (Formerly Apartamentos Carmen)
Location: Spain > Canary Islands > Gran Canaria > Playa del Ingles
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Playa del Ingles
#2 Romantic Hotel in Playa del Ingles
#20 Family Hotel in Playa del Ingles
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gold By Marina 4*
Number of rooms: 134
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Also Known As:
Apartamentos Carmen Hotel Playa Del Ingles
Apartamentos Carmen Playa Del Ingles
Carmen Playa Del Ingles
Gold By Marina Playa Del Ingles, Gran Canaria

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