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“Fantastic hotel, friendly staff” 5 of 5 stars
Review of Gold By Marina

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Gold By Marina
4.0 of 5 Hotel   |   Av Estados Unidos de America 15, 35100 Playa del Ingles, Gran Canaria, Spain (Formerly Apartamentos Carmen)   |  
Hotel amenities
Ranked #1 of 139 Hotels in Playa del Ingles
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Fantastic hotel, friendly staff”
5 of 5 stars Reviewed 5 days ago NEW

Just had a week at the gold and all 4 of us were so impressed, the hotel is so clean and well presented. The rooms are modern and well equipped. All the staff are friendly and courteous. Would definitely stay here again and have no reservations in recommending it. Thanks room 601/603

Stayed December 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Front Office Manager at Gold By Marina, responded to this review, 2 days ago
Dear Paul E,

Thank you so much for your time and review on GOLD! We are greatful to hear that you have impressed with the hotel. you know that we have opened the hotel´s doors recently. And our wishes are to continue improving day by day to you and thanks our clients.

You will always be welcome back at GOLD.

Take care and Merry Christmas and Happy New Year!
Edu Molina
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193 reviews from our community

Traveler rating
    160
    30
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    2
    0
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Nottinghamshire, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I haven't got a bad word to say about this place, spent a week here in December 2014. The place is beautiful, kitsch, smart and an absolute joy. All the staff are friendly, helpful, speak enough English and German for us non-Spanish speaking tourists and remember you personally even when the hotel is full. The breakfast is so good we didn't need to eat lunch for a week. The cocktails, beer and bar food are so reasonably priced and delicious. The reception and bar staff were impeccable and the cleaning and maintenance staff were also exceptional. The staff are a credit to this company. Couldn't recommend it more.

  • Stayed December 2014, traveled as a couple
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Front Office Manager at Gold By Marina, responded to this review, 5 days ago
Hello Rosie B!

Wow, thanks ever so much for your kind review on Gold. It feels great to hear that you loved it here so much. Hopefully we shall be seing you again very son! Please do let us know if so and if you've got any special request. Our email adress is reception@goldbymarina.com.

Take care, Merry Christmas and Happy New Year!

Armando, Front Desk Dept.
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed here with my boyfriend and 2 friends in September, the place had only reopened that summer, making it a little confusing for taxi drivers to know where to bring us as the name had changed, however the place was simply beyond all expectations. The location is ideal, situated right beside a supermarket, walking distance to the beach and about a 2 minute walk to yumbo centre which many bars and restaurants. The hotel is modern with blue and white colour scheme, the place is wonderfully designed and very clean. The rooms are really big with a small kitchen area included and really well air conditioned. The food is great and service was brilliant with very accommodating staff. The highlight for me was the pool area, with a large pool and a smaller salt water pool and amazing personal sun beds that are ridiculously comfortable. There is a pool bar providing great food and gorgeous sangria at great prices making it easy to lay out all day! The hotel also has a massage area at the pool and a jacuzzi on the roof with more loungers. The hotel was the highlight of our stay, would definitely return here and the prices are great making it a real hidden gem. Would definitely recommend this place, by far the best hotel in the area.

  • Stayed September 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Front Office Manager at Gold By Marina, responded to this review, 5 days ago
Dear Lucie!

Thank you very much for the review! :)

We are so glad that you had a good time with us and we could fulfill your expectations.You are always welcome back to GOLD anytime. Please, do email us in advance if you have any special room request under reception@goldbymarina.com.

Take care and have a GOLD day!

Armando.
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2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

All I can say is Wow.

Beautiful boutique hotel, staff are just fantastic, cannot fault anything about this place.

Gorgeous spacious rooms, plenty sunbeds, clean, great food, fabulous cocktail bar, local to everything... We will definitely return.

Just what was needed in Gran Canaria. Worth a 5 star rating and review.

Well Done Guys you should be proud of what you have created

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Front Office Manager at Gold By Marina, responded to this review, 1 week ago
Dear Gwalker123,

All that WE can say is WOW! Thanks ever so much!

We really appreciate it when you guys express your suggestions or even, why not? critize what you think could be somehow changed or improved. But to be honest, opinions like yours make us definitely feel really proud of being part of the GOLD team.

When did your say you're coming back again? ;)) Whenever that may be, please do not forget to email us in advance in order to let us know and in case you have any special room request. Our email address is reception@goldbymarina.com.

Thank you again, Merry Christmas and see you in 2015!

Armando, Front Desk Dept.
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Birmingham, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently stayed for 9 nights in a superior junior suite, as its only just opened everything a fresh and new, in a very modern but 60's retro style. All the staff were really friendly and helpful.

The room had almost everything you might need, a super little mini kitchenette with all the appliances, separate spacious lounge and bedroom areas each with flat screen TV and a massive bathroom with full bath and a large shower.

The bed was big and really comfortable with good pillows too (often lacking in many Spanish hotels). Each room has its own wifi-router and with free & fast wifi throughout the whole hotel too was really good.

There were just a couple of minor improvements needed, the clothes rail only had 6 hangers, so effectively 3 each for two people staying in a room, and, there isn't enough storage where you can put things, some more shelves or a set of drawers would've been useful (especially if you are staying more than a few days)
And, the safe hire at €4 per day (€36 for 9 days + €10 deposit) should really be free or just available for a nominal deposit/charge, esp in a 4* property.

Overall though we really liked our stay and would definitely go back or recommend it.

Room Tip: ground floor rooms don't have a view but do have a private terrace with sunbeds and direct acces...
See more room tips
  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Front Office Manager at Gold By Marina, responded to this review, 1 week ago
Dear M S,

thank you so much for your gorgeous review on GOLD! A Junior Suite Superior is indeed a fabulous room to stay in, but we are specially greatful to hear that you enjoyed your stay in general. Nevertheless, be sure we shall take good note of all your suggestions in order to keep improving our services.

May we hope to see you again very soon. Have a very Merry Christmas and Happy 2015!

Armando, Front Desk Dept.
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Bracknell, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for one week in November and was very happy. We had a ground floor room next to the pool which was very handy If you wanted to make a cup of tea or visit the toilet. Location is first class, walking distance to everything so no need for taxis. We didn't try the breakfast but there is a supermarket next door so went there every morning to buy fresh bread.
My only complaint is that the hot tub was to cold. In the summer it's nice to cool you down but we tried it in the afternoon and it was freezing.
I would recommend this hotel to anyone who wants to come for a week of sun and partying.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Front Office Manager at Gold By Marina, responded to this review, 1 week ago
Thank you very much for your review!

We feel proud knowing that you enjoyed your holidays with us, it is awesome to know that our guests come back home with a different feeling after their holidays with us!
We will try to fix that little problem with the hot tub!

Have a GOLD day!

Jose
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel, newly refurbished in Miami art decostyle. Friendly staff, nice, clean rooms. Very nice poolarea. Faboulus breakfast buffet. Convientely located between Yumbo and the beech. Highly recommended! There is a nice courtyard in the center of the building that was more or less unused but apperently there is going to be a bar opened there

Stayed December 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Front Office Manager at Gold By Marina, responded to this review, 2 weeks ago
Thank you for your review!

Knowing that you had a great time with us fills us of pride. You will have to come back to see what we will do with that nice courtyard!

Have a GOLD day
Jose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gold By Marina

Address: Av Estados Unidos de America 15, 35100 Playa del Ingles, Gran Canaria, Spain (Formerly Apartamentos Carmen)
Location: Spain > Canary Islands > Gran Canaria > Playa del Ingles
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Playa del Ingles
#1 Luxury Hotel in Playa del Ingles
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gold By Marina 4*
Number of rooms: 134
Reservation Options:
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Also Known As:
Apartamentos Carmen Hotel Playa Del Ingles
Apartamentos Carmen Playa Del Ingles
Carmen Playa Del Ingles
Gold By Marina Playa Del Ingles, Gran Canaria

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