I stayed here in November 2013 - having been to Gran Canaria several times and wanting somewhere centrally located for the beach and the nightlife.
Despite some of the negative reviews I read beforehand, I decided to give it a go. I arrived around 8pm after a very long day and flight from England. Unfortunately, I had purchased a package holiday and was not aware that the hotel had to be paid for on arrival. This obviously caused concern because to my mind I had already paid for the whole holiday.
So you can imagine my surprise when the receptionist asked for another 600 euros!
Anyway, rather than attempt to resolve this in any way, the exceptionally rude man on the desk was saying there was nothing he could do to help and I would have to use my mobile phone to call the agency etc. Thanks! (Yet, the room was already reserved in my name etc)
To cut a long story short, I managed to get hold of a friend in England who rang the agency who then confirmed that only flight money had been taken, so I was able to pay the man and finally get my keys, put my bags down, use the toilet etc. Considering i'd not even seen the room, I thought his complete insistence on full upfront payment was a little bold to say the least.
The room was actually really nice and clean. The balcony looked onto a pool....and then the main road, but I was quite high up so not too noisy. The breakfast, however, left a hell of a lot to be desired and getting there after the first hour = scraps. It just generally seemed like a hotch-potch of fried 'stuff'.
I found, too, that reception staff often needed to be prodded into activity. I lost count of the times I had to shout to get them out of the office. Sometimes I thought I should hop over the counter and help myself.
I can't really comment on the entertainment side of things as I more or less used the hotel only to store my things and get sleep. It sounded like people were having fun though and the music seemed pitched toward an older crowd.
If good service isn't a priority you, then I can recommend this hotel on the basis of location and neighbouring facilities. (Spar directly across road for example) but, believe me, you can do a lot better for less money in Playa del ingles.
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- Also Known As:
- Rey Carlos Hotel Playa Del Ingles
- Rey Carlos Playa Del Ingles, Gran Canaria