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“Good service spacious room” 4 of 5 stars
Review of Axel Beach Apartments & Lounge Club - Maspalomas

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Axel Beach Apartments & Lounge Club - Maspalomas
3.0 of 5 Hotel   |   Avda. Tirajana no 32 (Entrada por Calle Timple) - 35100, 35100 Playa del Ingles, Gran Canaria, Spain   |  
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Ranked #13 of 137 Hotels in Playa del Ingles
Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
“Good service spacious room”
4 of 5 stars Reviewed 3 days ago NEW

Front desk staff was very helpful and friendly. Room is spacious and fully equipped kitchen which is a plus. Facilities such as jacuzzi and pool are great.

Location is great - one thing is breakfast should be included in room rate - its a holiday destination so surely everyone would like to start the day with a great healthy breakfast rather than paying extra.

Stayed May 2015, traveled solo
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587 reviews from our community

Traveler rating
    298
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    80
    27
    9
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Families
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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English first
Swindon, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We returned yesterday after eleven nights at the Axelbeach. This was our first time in visiting Gran Canaria for over twenty years that we stayed here, previously we have been to the gay complex's in Maspalomas. Let's just say we won't look anywhere else in the future as we couldn't fault Axelbeach. The location is perfect, the rooms are lovely with good facilities and decent bathrooms. We had a great pool and sea view. Housekeeping is first class with clean towels and bed linen several times during our stay. The wi-fi, unlike lots of places in GC worked well in our room, although it wasn't always as reliable poolside. The hotel facilities are excellent. We didn't bother with breakfast but did have lunch most days which was first class and the service was excellent. All of the staff are friendly and can't do enough to help and make your stay an enjoyable one. Thank you Axelbeach, we will be back in October.

Room Tip: Book a pool view room as the Av de Tirajana that the hotel faces on the street side can be busy and...
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review, 1 week ago
Dear Guest,

First of all I would like to thank you for staying with us during your last visit in Maspalomas. Also thank you for your opinion and for sharing it with all travelers on Trip Advisor. Your opinion it´s very helpful for us and we really appreciate you take your time and give us your point of view about us.

We hope to see you very soon,

Cristina Cañas
General Manager
Axel Beach Maspalomas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A nice and wonderful place, perfect view form Pool Side Room. Close to the Yumbo Center Friendly Staff always helpful. Clean and modern rooms. Good service. Nice Bar wird nice and friendly Staff. I had a perfect relaxing time at the pool. Will be back next year of sure

  • Stayed March 2015, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review, 1 week ago
Dear Guest,

We greatly appreciate the magnificent reviews and the confidence you have placed in us as Axel Beach.
We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels.

Hope to see you soon
Kind Regards,

Cristina Cañas
General Manager
Axel Beach Maspalomas Apartments & Lounge Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Brilliant hotel, hot guys, great pool, lovely showers. Location is amazing, so close to Yumbo, beach, Maspalomas etc. I would definitely stay here again. My one complaint would be the number of escort guys hanging around

Room Tip: Locsation and guys
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  • Stayed February 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review, 1 week ago
Dear Guest,

Thank you for your great comment about Axel Beach Maspalomas!!

I'm pleased that you been in our hotel. We strive to provide the best service and maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers.

We look forward to seeing you here again in the not-too-distant future.

Thank you too for coming!!

Best Regards,

Cristina Cañas
General Manager
Axel Beach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
51 reviews 51 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

Good rooms having a kitchen/diner/lounge area and a separate bedroom which was a bit of a surprise. Staff were all nice and great having someone wait on you when you are on the sun lounger by the massive pool.
Food is a bit roapy but fairly typical of most of the restaurants in GC. Really nice Greek restaurant a few minutes walk, take a left at the bottom of the street and you'll find it.

Room Tip: Choose a pool view room, the other side looks out onto a busy road
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  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AXELBEACH M, Gerente at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review, 1 week ago
Dear Customer,

Thank you very much for your wonderful review.

We are delighted for your excellent comments about our Hotel. Axel Beach Maspalomas is synonymous of quality and this is what we want to offer to all our guests. What really matters to us is that our customers have a pleasant stay in our hotel and feel at home.

We hope to see you very soon here again with us.

Best Regards,

Cristina Cañas
General Manager
Axel Beach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Peter Port, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a week in one of the pool view apartments. Albeit a partial view of the pool from our room, it was still better than being on the other side which faces a very busy main road, so if y want peace and quiet pay that little extra. The staff were all very friendly and housekeeping was generally of a high standard, although they never replenished the shower amenities on our last day. The food on offer is mediocre at best and over priced. The are plenty of eateries nearby so I would say wonder out, even the breakfast don't present exceptional value. The pool and wellness facilities are however outstanding, especially the cleanliness of the pool and the quality of the water - one would swear it had no chlorine in! Would stay again yes.

Stayed April 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review, 2 weeks ago
Dear customer,

Thank you for your great comment about Axelbeach Maspalomas!!

I am pleased that you have been in our hotel. We strive to provide the best service and maintaining and enjoyable atmosphere. Nothing is more important to us than the well being of our customers.

We are glad to check our wellness facilities and services can make your holidays very pleasent. We are really awareness about the healthy and relax experience our guests need and look for.

We hope we can see you very soon again with us.

Yours sincerely,

Cristina Cañas
General Manager
Axelbeach Maspalomas.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a fantastic two week holiday! We have stayed in many places of varying quality in Playa del Ingles and Maspalomas but this raises the standard. Bringing the essence of the Axel Brand to a beach holiday venue. While not the full Axel experience it's also not the same price tag making a two week stay affordable. Staff are wonderful. Rooms clean spacious and comfortable. The place is just great fun. Excellently situated too. Take a pool side apartment it's worth it. The criticisms of the other reviews are true but I wasn't bothered by them, even the occasional noise from apartments above was fine. The issues that are surprising are lack of hot water at peak times - hardly excusable and the lack of a way to prop open the balcony door. Having stayed at Axel Barcelona. Berlin and the former Buenos Aires I loved it just as much here

Stayed March 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review, 2 weeks ago
Dear Guest,

Thank you for your opinion and for sharing it with all travelers on Trip Advisor. Your opinion is very helpful for us and we really appreciatte you take your time and give us your point of view.
We have taken note of your comment in order to improve our quality and service.

We hope to see you soon in Axelbeach Maspalomas or in any hotel of our chain..

Yours sincerely,

Cristina Cañas
General Manager
Axelbeach Maspalomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Axel Beach Apartments & Lounge Club - Maspalomas

Address: Avda. Tirajana no 32 (Entrada por Calle Timple) - 35100, 35100 Playa del Ingles, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Playa del Ingles
Amenities:
Beach Fitness Center with Gym / Workout Room Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Playa del Ingles
#7 On the Beach Hotel in Playa del Ingles
#14 Romantic Hotel in Playa del Ingles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Axel Beach Apartments & Lounge Club - Maspalomas 3*
Number of rooms: 92
Official Description (provided by the hotel):
The new AxelBeach Maspalomas - Apartments & Lounge Club offers the best experience and fun of the island with the best atmosphere, facilities and leisure so you can enjoy your holiday in Gran Canaria, both day and night.Located in Maspalomas, just 1.5 Km from the sea, the new AxelBeach Maspalomas has 92 modern apartments, distributed over 4 floors and perfectly equipped to provide the maximum comfort and convenience. The complex, for adults only, has also several leisure areas conceived and designed exclusively for you to find the Axel cool atmosphere and the most cospomolitan meeting.Outside we can find the Sky Bar, the most crowded space in Axel and ready to live moments of fun, with a great outdoor pool in which you can refresh, sunbathing and disconnect in the sun loungers, moreover you can attend the best events and parties we organize throughout the season. A few meters away there is the Axel Lounge Garden, located in a large and pleasant garden area surrounded by Palm trees that make it the ideal place to relax and escape from the world. If you are a fitness addicted, the hotel has an own tennis track in the same facilities, this is your place along with the Axel Wellness, a fully equipped gym with dry and wet saunas and massage cabins to shape your body and chill your mind. Axel Wellness will give you the chance to meet new people and socialize as it's usual at the Axel Hotels.AxelBeach Maspalomas offers free Wi-fi connection in the public areas as well as car and bike rental service. ... more   less 
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Also Known As:
Axel Beach Apartments & Lounge Club - Maspalomas Playa Del Ingles, Gran Canaria

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