We've just come back from 10 days at the gran canaria princess in playa de ingles. First of all, I agree with other posters, it does need refurbishment, which I understand is to start in may this year and will last for 5 months. However, the hotel is spotless, super clean everywhere, and this made up for a lot.
Check in was really quick even though because of a flight delay we didn't get there until 10.30pm. The hotel had laid on a cold platter in our room with some cheeses, meats, smoked salmon, bread and fruit, however we hit the bar on arrival and didn't go up for at least three /four drinks later!
I'd emailed prior to our stay requesting a high roo with pool view and we were very lucky to have received a corner room with massive wrap around balcony. The balcony had two lounger chairs in addition to the table and chairs the other rooms had.
No tea and coffee in the room, or kettle, so bring your own if you like a cuppa in the mornings!
One of the only things I didn't like about the hotel was that the use of the safe and empty fridge in your room wasn't included in the AI, neither was the wifi. I think that for this day it's a bit mean to have to fork out nearly a €100 for the 'extras' once you arrive in comparison Riu hotels are renowned for Their AI being AI, they also include bottled water, where as the Gran Canaria Princess hotel charge €1 per bottle. I also understand that if you wanted the pool towel changed for a clean one, then it was €1.20 per change.......It's a little thing, but I think the princess chain need to look at what the competition are doing, and be more competitive.
The hotel has one main restaurant, which I didn't really like, for no other reason than it is based in the basement with no outside windows. Breakfast, lunch and dinner is served here with long service times which were perfect for us as we like to get up late and also have dinner fairly late (after 8pm). In addition there's an outside snack bar type restaurant serving salads, burgers, pizza, toasted sandwiches etc during lunchtime. Children were also able to have ice cream all day long in little pots from the restaurant as part of the AI.
The food was buffet style, and in the evening there were lots of salads, roasted meats, grilled fish etc plus specials such as beef stroganoff for dinner each evening. I have to say, all the meat and fish we had were lovely. I like my grilled fish very crispy, and this was no problem for the griddle chef who cooked me fresh each time leaving it longer than usual to crisp up. Food from the hot plates could have been a bit hotter, but no biggie.
The dessert area was one of the best I'd seen in this type of AI buffet style hotel restaurants. A nice selection every day of fresh fruit, pastries and ice creams etc. however, I enjoyed plates of the cheese, biscuits and dried fruits instead. Big thanks to one of the maitre d's - Teo who brought me dates for my cheese each evening! And to Javier for being lovely and funny.
There was help yourself wine, beer and soft drinks in the restaurant, snack bar and pool bar. the main piano bar and show area bar served a full range of alcohol and coffees. (spirits may have been available in the other bars as well, but I cant say for certain). The drinks were all locally imported, not bad beer, brandy, gin or the local baileys.....however can't say the same for the wine, we opted to purchase a bottle of wine from the wine menu each evening at dinner.
Poolside beds were easy to come by, the hotel never seemed full up even thought was easter time. The and poolside toilets were very clean - I constantly saw staff cleaning all over the hotel.
The entertainment - there was music each evening in the piano bar plus a show act brought in. I'm sorry but we didn't get to see any of the shows as we were more than content to chill in the piano bar, but the shows ranged from tribute acts, to magicians and acrobats etc. there were lots of daytime activities organised as week - but again, we just lazed by the pool!
We had no real complaints regarding the hotel, however it's been about 5/6 years since we were last in playa del ingles and we both really noticed how tatty it has got, which was disappointing. Lots of closed down shops and restaurants which is a shame, but I suppose a sign of the times.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.