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“great” 4 of 5 stars
Review of IFA Buenaventura Hotel

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IFA Buenaventura Hotel
3.0 of 5 Resort   |   Ganigo 6 - Plaza de Ansite, 35100 Playa del Ingles, Gran Canaria, Spain   |  
Hotel amenities
Ranked #33 of 139 Hotels in Playa del Ingles
Rawmarsh, England, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
“great”
4 of 5 stars Reviewed April 4, 2013

I went here with my family in October last year. it was great. the food was brilliant ,the rooms were cleaned ,helpful staff. The only bad thing was there was no air conditioning .it was near to a supermarket, good central location.it wasn't a long walk to the beach .there's a tennis court and pool tables and lots more .there is 3 bars , one restaurant and two lovely pools both with huts with drinks ,ice cream and lot more .

Room Tip: rooms at the top have very good views of gran canaria
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this review, April 6, 2013
- Dear Guest,

Thank you for feedback published on Tripadvisor.

We are very sorry to read that our cleaning service did not meet entirely your expectations and wish to tell you that we will keep in mind your comment.

We would be more than happy to have another possibility to convince you of our 3 star services,

With our best regards from the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,329 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
Date | Rating
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sunderland
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed April 2, 2013

stayed at the hotel for a week 18th march weather was fantastic, nice hotel very clean and nice big rooms however we stayed in room 306 and bed was so unconformtable and noise during the night was terrible as room was on main road and you heard everyone returning from nights out lot of arguing and fighting and also woken early hours every morning by the bin men view from this room was terrible aswell as all u looked onto was trees.and it was a right hike to get to the room as hotel so big ..staff were very friendly and welcoming and animation team did a great job and were very friendly...pool areas and roundabout were immaculate and nice comfy pads for sun loungers however hotel was mainly 95 per cent germans who were quite arrogant and rude and up at daft oclock reserving sunbeds. we were half board but ate out most of the week the breakfasts were lovely plenty of choice but the evening meals although edible werent the best..stayed in puerto rico last year and much prefer it to playa del ingles and love going to puerto mogan the marina is great with lovely little tapas bars.

Room Tip: make sure to ask for a pool view or room thats not on main road
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this review, April 5, 2013
Dear Snowdrop06,

First of all I would like to thank you for taking the time to review your experience at the Hotel Ifa Buenaventura. We are very happy to learn that you enjoyed your vacation.

We will pass on your compliments to all of our staff and management, and look forward to your next visit.

Sunny regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wrexham, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 1, 2013

Looking forward to visiting the hotel in November!

I've enjoyed reading lots of the reviews on this place. It's great to read everyone's views, good and bad. It's also great to see that someone from the hotel responds to the reviews, even if a lot of the responses are copy and pasted!

Are any of the holidaymakers concerns being looked into? The crowded mealtimes, reserved sunbeds and all inclusive not being all inclusive in some bars for example.

Just looking after my own needs prior to our party arriving in November :-)

I'm sure we're going to have a great time!

Stayed March 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this review, April 5, 2013
Dear Guest,

Thank you for feedback published on Tripadvisor.

We are very sorry to read that our cleaning service did not meet entirely your expectations and wish to tell you that we will keep in mind your comment.

We would be more than happy to have another possibility to convince you of our 3 star services,

With our best regards from the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stirling
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 29, 2013 via mobile

Loved this hotel! It has something for everyone. Went with my boyfriend and stayed in room 602 with amazing views of the sea a huge balcony and very large room with loads of storage space and very clean. We went half board and so had breakfast and dinner. There are 3 time slots for dinner and we chose the early slot. Was a little worried after reading the reviews about not being able to get a seat but we never had a problem with this and went down later than our time slot and still got a seat! Breakfast was good with a huge choice as well as dinner!! Entertainment team were very friendly and motivated! Overall the hotel just had a nice atmosphere! Staff helped with anything you needed and were very friendly. Sometimes we struggled to get a sunbed but it's the same as any hotel I guess. We will definitely be returning to this hotel but will go all inclusive next time!! Also to mention I have never seen pool toilets so clean!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this review, April 6, 2013
•Good morning,

All the members of the large IFA Buenaventura family would like to thank you for your commentaries about our hotel.

We are very proud to hear that our hotel is being appreciated for its facilities and services.

We do hope that in the future we may continue counting on your loyalty and be able to welcome you again very soon.

Cordially yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 24, 2013

Late booking through On the Beach and pleasantly surprised at the package because the Staff, Food, Accommodation and Cleanliness was much better than the 3 star rating. Plenty of activity for everyone and more than expected variety of food at mealtimes. We were half board more than satisfied with our lot. The Hotel is huge and there are two distinctive sides to it with the noisier side, overlooking most of the live entertainment, not being for us but it was no problem as I asked for a change of room and was immediately given a room in 'C' section which was ideal. Loads of activities available, 3 tennis courts, beach ball court, pool tables, disco and many more. Just a 10 minute walk to the beach. We will certainly look forward to staying there again, hopefully in the near future.

Room Tip: Ask for 'C' Section. The lower numbered rooms are best. We were in the low 200's and nev...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this review, April 5, 2013
•Good morning Trevor,

Thank you very much for sending us your commentaries about your stay at our hotel. It’s a pleasure for us to be remembered back because of good experiences. We assure you that our commitment as workers and employees of the IFA Buenaventura Hotel is always determined and strong.

All the members of our staff are being informed about the commentaries our guests transmit us and on behalf of them we would like to thank you for appreciating their work and services.

We hope to be able to welcome you again on the occasion of your next stay on the island of Gran Canaria.

Cordially yours,
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Manchester, England, United Kingdom
1 review
5 of 5 stars Reviewed March 21, 2013

going back to the ifa buenaventura for the fourth time lovely clean rooms saff are very nice the food is very good exellent choice something for everyqne considering how big the hotel is there are plenty of sunbeds but you still get are german friends putting thier towels on them at the crack of dawn its quite funny not to far fom jumbo centre bout 10mins walk plent of taxis outside hotel very reasonable prices the hotel runs a bus down to playa del ingles beach me and my partner love this hotel plenty going on if you want it but also quite areas if you just want to chill the cleaning ladies wh do the rooms do a very good job and are very cheerful so deserve a mention could do with a couple of english channels on tv but overall great value for money looking forward to going back

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this review, March 28, 2013
•Good morning Miss Sylvia,

All the members of the large IFA Buenaventura family would like to thank you for your commentaries about our hotel.

We are very proud to hear that our hotel is being appreciated for its facilities and services.

We do hope that in the future we may continue counting on your loyalty and be able to welcome you again very soon.

Cordially yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 20, 2013

My friend and I (teenage pensioners lol) visited beginning march 2013. My first to the country, and not hers.
Hotel is huge, and we were 8th floor. Our balcony overlooked the pool, and the footpath to the dining room, and had an impressive view of the surrounding hotels and roads (shame we couldn't see anything else.) I found it fascinating watching the lengths people will go to reserve sunbeds in the morning! What I wasn't too pleased about was the noise from the 'entertainment' every night.
The hotel is German owned and caters (for the most part) for Germans. We met so few Brits that there were always cries of "your English" if we met each other in the lift etc. There were 3 places to watch tv, but they all played football (in German of course) and the evening entertainment was not exactly classy.
The restaurant had 3 sittings for meals, which was packed, with tables abutting each other. A bit like eating in a foreign factory canteen.It was however clean, and the service efficient. Being on half-board we were able to get tea, coffee,fruit juice, water etc at breakfast.....but when I tried to get water on our first evening I was refused permission, as it was for all-inclusive only, and was directed to the restaurant bar. I purchased a bottle of water which cost a horrendous 1euro 60! Thereafter, we bought our water from any Spa shop for about 30cents and took it in our bags to the dining room where we secretly drank some every evening at dinner. The tea and coffee was taken away too in the evening so that those of us on half board had to purchase expensive drinks from the bar.Not good on a restrictive budget.We often saw people strollingin with economy size containers of water! The food was okay, but obviously there was some food that we didn't recognise (like the dish of yellow tasteless powder next to the dishes of yoghurt?) That said, food was plentiful, salad veg was fresh and tasty, and fruit very nice indeed. I don't however, recall seeing/eating anything typically Canarian/Spanish etc which is a shame. Isn't that why we go abroad (apart from the weather)
Our room was large, and beds comfy. Our room maid was extremely good, and we enjoyed coming in to find she'd pleated our pyjamas and arranged them prettily upon our beds, or made patterns with the bedcover.
I would not return, mainly because I would have liked a more eclectic mix of languages around me, and not like I had got on the wrong plane and ended up in Germany, and because this is the first time I have eaten anywhere in the world where I couldn't get a glass of water with my meal.
If I returned to Playa del Ingles ( doubtful as it's like a concrete jungle) I would stay b/b, take extra cash, and eat out at anywhere but the many pizza places, mcdonalds etc etc. Like Blackpool/Great Yarmouth with sun indeed.Tacky and not for me.On second thoughts....I might stay elsewhere and visit new-found friends at the Cafe Geo for lunch and dinner at the Yumbo Centre. Italian, but at least it's not German food.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Manager at IFA Buenaventura Hotel, responded to this review, March 22, 2013
Dear customer,

After reading your commentaries thoroughly we would like to apologize for those small details which have caused your holidays not to be as pleasant as they should have and that in some way we have not been able to come up to your expectations.
We always try to solve problems in the fastest possible way even if it is only a small one.
Please be assured that we have taken notice of all your commentaries and opinions, since our aim is to improve our services day after day in order to reach the complete satisfaction of all our customers.

We would be pleased to be able to welcome you again at our hotel, so that you may see in person how we are working to improve and reach service excellence.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IFA Buenaventura Hotel

Address: Ganigo 6 - Plaza de Ansite, 35100 Playa del Ingles, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Playa del Ingles
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Playa del Ingles
#26 Romantic Hotel in Playa del Ingles
Price Range (Based on Average Rates): $
Hotel Class:3 star — IFA Buenaventura Hotel 3*
Number of rooms: 724
Reservation Options:
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Also Known As:
Ifa Buenaventura Resort
Hotel Ifa Buenaventura
IFA Buenaventura Hotel Playa Del Ingles, Gran Canaria

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