This has got to have been my worse holiday ever, it went from bad to worse the whole 2 weeks we were there! firstly the room we were given was not the room we requested,at the travel agents we asked 4 a high floor with a pool view we ended up with a low floor and a view over the kitchen extractor fans!, only to be told that if we wanted a room with a pool view it would cost us 7 euros 50 a day!! the brochure told us that there was satellite tv in every room we had 1 english channel! the staff were very arrogant & unhelpful, entertainment is not entertaining, this hotel caters for spainish people not english at all. the resort was brill but the hotel really ruined my holiday, id definately stay away from this in the future, if you have children this hotel isnt even an option there is nothing at all 4 them 2 do or even 2 eat unless they want chips every day! the one good thing i can say for this hotel is that is very clean and tidy and that doesnt amount to much for a three star hotel. i will also be writing to thomas cook for even promoting such a waste of space and will not be traveling with them again!!

Because of some of the bad reviews from people on this site I was in two minds as to what to expect as some of them were for very petty reasons!! Overall we had a very enjoyable holiday; the food was much better than expected, the pools were good (although the strict rules about inflatables put a downer on things), the snack bar was right next to one of them, the rooms were just the right size with good cleaners (although they have no hair dryers in there so bring your own with you).
The only things that was wrong with the hotel was the entertainment at night, all the rude old people, and some (not all) of the staff were very rude to the English which people we spoke to agreed with. We brought the latter up with our rep who said he was going to have to investigate it.
A few reviews have mentioned the steps to the beach and shops which I think is very unfair to mark the hotel down for as it is not their fault. The steps do have a ramp next to them but it is so steep I cannot imagine anyone in a wheel chair managing to get to the top being pushed let alone on their own. It was so tiring to go up we did not attempt it again and used taxi's to get everywhere.
Taxi's are very good around that area with accessibility and are very cheap (just €5 to Kasbah which was the shopping centre and where the bars were)
I think with this hotel you really need to plan when to go to get the best experience. We went from 8th-15th June and up until the last two days it was nice and quiet around the pool with no kids, but the majority of the people staying were elderly. On our last two days loads of young people arrived, the pool/sunbeds got crowded and the temperature was getting noticeably hot, especially at night.
Also, I really recommend you go all inclusive! We didn't lose out on quality by doing so and got so much more for our money. Looking at the drinks menu it was €5 just for a Peach Schnapps without the soft drink, if you spent a night at the bar it would soon add up along with food.

I have said I would recommend this hotel to a friend but only on the grounds they book it at the right time!

Dear holidaymaker,this is the first time i have ever felt the need to try and warn other travellers about the experience myself and my disabled partner had at this location.Upon arrival at 3am we were handed entry cards for our rooms without being told which rooms we were to go to ,there were three couples, after half an hour of hassle with a receptionist ,who either didn,t speak english or chose not to be helpful in any way.anyway they found our room numbers and the 1st night passed .
The following morning we went down to breakfast,if you can eat salad for breakfast every day ,youv,e cracked it,the only thing to eat that i would describe as being of english origin were COLD fried eggs,there were meatballs ,german sausage and salad,we went without breakfast
we tried dinner in the evening,my partner cut into a pork chop,it bled it was so raw,that was the end of our eating in there ,we asked on several occasions for someone to talk to us ,we were ignored,they stood in front of us looked at us like we shouldn,t of been there,and that was the staff .
tea is only served in the dining room in the morning ,if you want a cup of tea at any other time you have to buy it from a vending machine or one of the bars at £2.50 a cup
the rooms were simple and clean ,no complaints there,no english speaking channels on the tv.
nightlife in the hotel is a piano
my partner is disabled,and it says its 100 m from a pebble beach,what they mean is the sea crashes over boulders 100m from the hotel,to get to a sandy beach,you walk along the seafront for about 300m,climb 79 concrete steps at a gradient of about 45 degrees,walk another 800m and then down another 79 concrete steps to a sandy beach
to return to the hotel just reverse the journey,the only other way around the area is by taxi which are quite reasonable,until you use them for every trip for a week.
there are plenty of places outside to eat tho they are very expensive,our average price for dinner for two was 70 euros which broke down into £70
i could write a novel on this place ,if you have children,older people or anyone with walking difficulties this is a definate no no.if anyone in your group has a short temper ,stay away,i travel to europe 2-3 times a year and this was without doubt the worst holiday we have had

Me and a friend (both early 20's) booked just 2 weeks before we flew, and from the description in the guide, we felt like we had a good deal. The hotel was always clean and room tidied every day. We were all inclusive and although there was plenty of food, i could barely eat any of it. Not for the english, eggs in vegetables?? Say no more! The entertainment was shocking. No water polo (as also mentioned in guide) only Bingo! And the evening entertainment was even worse. A man on a piano and the strangest 'fashion show' i have ever seen! Was placed well for nearest bars and clubs and taxis were cheap and arrived very quickly at the hotel.
It was my first time to Gran Canaria and would be going back, but not if this was the only hotel available.