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“THIS WAS GOOD BUT NOT EXCEPTIONAL” 3 of 5 stars
Review of Sol Barbacan Hotel

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Sol Barbacan Hotel
4.0 of 5 Hotel   |   Avenida Tirajana 27, 35100 Playa del Ingles, Gran Canaria, Spain   |  
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Ranked #11 of 137 Hotels in Playa del Ingles
Certificate of Excellence 2014
WORKSOP, NOTTINGHAMSHIRE
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
43 helpful votes 43 helpful votes
“THIS WAS GOOD BUT NOT EXCEPTIONAL”
3 of 5 stars Reviewed April 14, 2012

The hotel was spotless and clean and the staff friendly. However on the second day our room wasn't cleaned and when I requested a cleaner I was told the cleaning staff had gone home for the day! I was given fresh towels but that was all. The food was average, catering mostly for German guests who occupied most of the hotel. Our apartment overlooked the pool area and we had requested a quiet location away from entertainment and the pool. Luckily for us it was fairly quiet. We had requested a garden bungalow but were told they were all full which was a shame as I think this would have made a massive difference to my review as they were in a very pretty location which roof terraces! Overall we enjoyed our stay but will not return as we have stayed elsewhere in Gran Canaria and been more satisfied.

Room Tip: Couldn't really advise properly as we did request to be away from pool and entertainment but wer...
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, December 26, 2012
Dear ROXYBEV,

I woul like you visit us again and you stay in a bungalow as you wanted. Bungalows exceptional.
About the cleaning, I have to apologize for it, it was probably a misundertanding, as you can see in the comments of other clients, cleaning is one of the item with best results. I hope you can to Barbacan again.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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401 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
midleton cork
Top Contributor
50 reviews 50 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 6, 2012

Check in fast and friendly, complex spotless, staff friendly, breakfeast good quality and fresh, pool area lovely, apartment clean, beds comfy, shower hot and powerfull, everythinh here is perfect for a coupe, single or family.

Only minus is that any room backing on the the road makes it totaly impossible to have a morning lie in which on holidays is a must. Some rooms back on to the mini golf which is quiet but 60% of the rooms back on to a busy road and the bedroom is on this side. Its a pity as this is a good place. For this reason I wont stay again.

Room Tip: Ask for a room backing on to the mini golf area.
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, December 21, 2012
Dear joolaaaree,

Thanks for your remarks about Barbacan and the area. Your advise will help us to improve, always thinking about your next visit to Sol Barbacan.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aalborg, Denmark
Top Contributor
58 reviews 58 reviews
36 hotel reviews
Reviews in 25 cities Reviews in 25 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed April 5, 2012

We have been making our holiday at Barabacan many times before, this Easter is no exception. We are travelling with 2 kids 7 og years and do always book the bungalows. These are well equipped 2 bed apartments with 2 very good bathrooms. The cleaning is very good and the level of maintenance are very good. The garden is kept very well.
The staff at the hotels is welcoming and we would like to especially favour the reception staff who is always very attentative and wlcomming.
This year the weather in Easter has not been in favour of sunbathing.
We would recommend this hotel very much and we will be back !

Room Tip: If you travel with family we would recommend the bungalows
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, December 21, 2012
Dear munnifar,

Thank you very much for your valuation about your stay in Barbacan and your comments. It will help us to improve to get the highest satisfaction of our clients.


Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
93 reviews 93 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed March 29, 2012

Well what can I say...lets start with Gran Canaria itself. I have successfully avoided it for many years but I finally succumbed....Went with a group of gay friends and had an absolute ball. The Yumbo...what can I say.....So if you are a gay man, or middle aged scandanavian naturists you will love Gran Canaria. Well enough about the island.

The hotel was great, the staff could not do enough, they helped out with every request. It was well placed, clean, well maintained. Other than breakfast we did not eat here, but if the breakfast is the standard then I imagine the rest to be good also. If I were to visit again I would stay here again but would like to try one of the bungalows. Well done to all.

Room Tip: all the rooms seem fine, I would book a bungalow next time.
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, December 28, 2012
Dear TerryMack,

We are very happy to know that you had a good holidays in Barbacan. We hope you visit us very soon and try one of our bungalows, I can say you that bungalows are exceptional.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 29, 2012

Would recommend this hotel. The hotel is spotless in every area and the apartments are spacious with everything you need.The location is good being central for everything and even though the hotel is located on a busy roundabout there is no traffic noise within the hotel itself.Lovely pool area with plenty of sunloungers and cushions and non chargable towels supplied in your room for the sunbeds.Most apartment have sunny locations for most parts of the day.We really enjoyed our stay at this hotel and would certainly make a return visit in the future

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, December 21, 2012
Dear TerryMack,

Thank you very much for your valuation about your stay in Barbacan and your comments. It will help us to improve to get the highest satisfaction of our clients.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2012

We would strongly recommend the Solbarbacan. We have travelled extensively and will definitely retkurn to the Sol barbacan next year. It is brilliant.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, December 26, 2012
Dear Inga g,

Thank you very much for your evaluation about your stay in Barbacan and your comments. We are very happy to know that you will visit us again.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Top Contributor
83 reviews 83 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed January 31, 2012

My usual report format is to try to include as much detail as possible, but know that some people just want a recommendation so I put this first. Sol Barbacan is a well maintained and well run (mostly) 4* hotel apartment complex. The accommodation is excellent, the location pretty good, the facilities plentiful and (especially if you have kids) the events team is friendly. The only things that might be of concern is the chaotic breakfast service and, in high season the pool areas might be very (or even over) crowded. Something which shouldn’t be an issue, but has been mentioned on previous reports is the mix of nationalities. Yes there are a significant number of Dutch guests, but so what, it’s their holiday as well and they are very friendly hotel staff are friendly, helpful, and multilingual so nobody is left out.

Sol Barbacan is a really comfortable place to stay, and if we go back to Gran Canaria then we would happily stay here again.

ACCOMODATION – Sol Barbacan has two key parts: a “V” shaped main block containing reception, the bars, restaurant and 93 apartments – a mixture of one and two-bed - each with a balcony; and a second part made up of 57 one and two-bed bungalows with terrace. The main block accommodation is in excellent condition – it looks like they have been recently refurbished – and all the furniture in the apartments is modern, well looked after complimentary to the décor. The bungalows look just as well maintained though we didn’t see the insides. Overall these match up to the 4* rating claimed the hotel. Their websites are fairly accurate www.barbacan.es
and http://www.solmelia.com/hotels/spain/gran-canaria/sol-barbacan/home.htm?codigoEmpresa=601030ULP&gclid=CNmzhaCFzq0CFUVTfAodzlR5mw

Our party had two, one-bed apartments in the main block with views of the main pool from the balcony.
The apartments are very large if there are just two of you and even if you have another 2 in the sofa beds there is plenty of space. The wardrobe space might be a bit limited, but hardly the end of the world.

The layout of the main block apartments is excellent and split into 4 areas: Bedroom; bathroom; living area and balcony.
- The bedroom is a little small but nicely thought out and as the rest of the apartment is so large you will only be in the bedroom when you want to be :)
- The bathroom is appointed with quality fitments and all the usual things you would expect from a quality hotel.
- The living area is sub divided into 4 areas: Kitchen; sofas (which turn into sofa beds if required); TV area and dining area. The kitchen is much better than most with a full selection of appliances including a combined microwave/grill, hob, kettle, toaster, coffee maker, and fridge. The sofas are comfortable and quality flexible lighting allows anything from romantic to bright reading. The dining area has a proper table with 4 dining chairs so you can eat real meals if that is what you want to do.
- The Balcony is large and has a table and chairs for four people, plus 2 full sun loungers and still doesn’t feel cramped. Half of the balconies get sun in the morning and the other half in the evening, with a lucky few at the apex of the “V” (as we were) getting all day sun. All the balconies have a view of the pool.

Maid Service was 7 days a week whilst we were there including New Year’s Day. The apartment was kept pretty clean and this is probably a bit picky, but for a 4* hotel it wasn’t quite as good as expected. The sheets were replaced once in the week and the towels when you left them on the floor.

The price of the apartments outside of Xmas / New Year are good value for money, and in the really peak period they are still good when compared with the price increases seen across the resorts. A really nice touch on New Year’s Eve was that all the rooms had a bottle of sparkling wine left in them on the house, and free bucks fizz was available on New Year’s day at breakfast.

The apartments’ location is fairly central to the resort – a short walk to Kasbah and Yumbo centres – but a bit further from the beach/sand dunes. This is the right way round as only a short stroll to the restaurants at night when dressed to thrill and you can tackle the hill in beach wear and flip flops if you want to go to the beach. Even though they are on a fairly busy roundabout, there is very little road noise anywhere in the complex.

BARS – There are three bars: pool; cocktail and restaurant/lounge.
Pool Bar : Open through the day and much of the evening. It is fairly simple, but well stocked and service was good. Food from the restaurant menu could be ordered from the bar, but there were fairly limited for smaller lite snacks or sandwiches. Prices were mostly comparable to the rest of the resort.
Cocktail Bar : An inside bar open from 18:00 until 02:00 (or earlier if not very well used). The bar is quite large and has a stage/entertainment area for the shows and a dance floor for the ‘discos’. All the bar staff were really good but especially one who was the life and soul of the bar. The bar was clean, comfortably decorated, seating was comfortable and well laid out. Overall it a nice place for a drink and socialize. At New Year it was full of energy and fun.
Restaurant/Lounge Bar: This is situated outside to the front of the hotel and restaurant. It looked like a nice place to sit and while away a warm evening, but we didn’t go there and as it was winter was a bit too cool to sit in the late evening.

We used the pool bar during the day, but didn’t use the cocktail bars as much as we might have as there are plenty of other bars and cafes around the resort but it is worth a look.

POOLS – There are 2 heated pools, a children’s pool and 2 hot tubs.
The main pool is situated in the mouth of the “V” of the main building and is attractively shaped with a small island and palm tree in the centre. The pool was heated whilst we were there and that made a real difference if you wanted to swim. Getting out was a bit chilly, but dry off quickly and even in the Dec/Jan sun you soon warm up. There was a lifeguard on duty all the time we were there making the pool pretty safe for adults and kids.

Around two sides of the main pool there are well laid out sunlounger areas, though in the high season these are likely to very crowded. The loungers are in good repair and have sponge cushions, making them comfortable as well. The pool is in sun for most of the day so plenty of opportunity for soaking up those rays with a drink from the bar.

The second pool was smaller and much more simple situated in the centre of the bungalows. Attached was one of the hot tubs. We didn’t actually use this pool so again other than it looked OK I can’t make any real comment.


BREAKFAST – The apartments can be booked as self-catering, B&B or full board. Our intention was to go self-catering as the apartments have proper dining facilities, but we ended up with B&B. This was both a positive (good and wide selection of food) and a negative (disorganized chaos).
Breakfast is a buffet and taken in the restaurant with both inside seating and outside by the pool. The real sticking point with breakfast is getting a table and getting tea/coffee which is the only part which is table served. There is absolutely no organization - nobody managing the seating or taking the drinks orders. You can tell those that have just arrived as they stand waiting patiently for tables to be cleared and be directed to a table. Those that have been there a day or so merely hover and as soon as a table is free - take it. It is chaotic. It not that the staff aren’t working - they are and very hard too – but there are not enough of them to clear tables and manage the seating. They do as well as can be expected, but for a hotel of this claimed quality it is a mess.
The chaos is a real shame as the food itself and the variety is excellent. All sorts of cereals are available; Hot food includes all the usual suspects: eggs (just about any way you want them) bacon, pancakes etc; Fruit, both fresh in large quantities and tinned; Breads of varying types; Colds meats, pates, cheeses; Croissants, pastries, cakes; juices various, well the list goes on. You could explode with the food on offer here and it’s all good quality. We never went hungry and were really glad we ended up with B&B.

LUNCH & DINNER – The restaurant is the same place as where breakfast is taken – and that’s not a bad thing. It’s nicely laid out and the menu looked reasonable. For us though, there were plenty of restaurants around the resort we wanted to try so we didn’t eat here and so cant really comment on the food.

ENTERTAINMENT – There seemed to be something on every night and the entertainment team worked really hard to include everybody. We like to get out and about in the resort so in fact we didn’t really see much of the night time entertainment, but what we did see was full of enthusiasm.
At New Year they really pushed the boat out and made it a great evening which was still in full swing when we eventually got back – so we joined in and had a great time.
For the kids, the staff worked hard and were obviously loved as they had a trail of kids chasing them wherever they went. Plenty of languages spoken so all got on well together which was great to see.

PLAY DEL INGLES

TOWN –We last went to Playa Del Ingles (PDI) for New Year 2006 and not that much seems to have changed. It’s pretty much a concrete jungle of hotels and apartments interspersed with tourist oriented shopping/entertainment centers. The locals tend to live in adjoining San Fernando. PDI is not a particularly pretty resort, but it is very clean, generally well maintained and has sufficient variety to cover off the McDonalds fans through to top quality restaurants. Generally the majority do tend toward the massive menu with food of average quality and very aggressive tactics to get you inside.

The commercial centres have different faces daytime, nighttime and aimed for demographic. The two main ones are :
Yumbo Centre: This is the main gay centre, but if you’re not gay don’t be put off. It’s a mostly friendly place (restaurant fillers aside) and everybody is welcome. Often shows in and around and fireworks on New Year’s Eve. The tourist centre is just outside as is a taxi rank and main bus stops.

Kasbah – Generally described by the name Kasbah, this really covers 3 small/medium sized centres next to each other. Kasbah itself is a very run down ugly circular dump with some grimy clubs at the bottom level and not much else to recommend it. If you are very young, have little money and just want to get drunk, hopefully pull and listen to load music, you’ll probably love it – otherwise avoid. Next is Metro which is fairly small and has a central square which locals often have dances in. It’s an odd bedfellow to Kasbah, but a better option. Finally plaza Maspalomas another small centre which is generally family friendly

PDI seems to be the epicenter of mini-golf as just about every hotel has a course and there are numerous stand alone courses throughout the resort of varying difficulty and state of repair. Perhaps the most obvious, best kept and most expensive is the one at Yumbo centre. It quite good fun with the kids but does get busy.

BEACH – Well what can you really say about the beach and sand dunes of Maspalomas – apart from they’re big, sandy and can be windy. During the period we were there it was a bit too cool and windy to spend much time on the beach, but in the summer months it must be a sun lovers paradise. There appears to be plenty of sunloungers and umbrellas and the prom behind the beach has plenty of bars and restaurants if you need a break. It is a lot more “Kiss Me Quick” than Almalfi coast but if you don’t mind that it’s no worse than a lot of other over developed European holiday resorts.


FOOD AND DRINK – Of course the key income for the area is tourists and the place is set up for that. If your idea of fun is going on holiday to go to a fake Irish pub, you can find it here. And there are plenty of places selling Full English in the mornings and full roast on Sundays so if that’s your bag you’re well catered for. Alternatively if you want a curry, Mexican, Italian, or Chinese, they are available in PDI but we mostly passed them by so can’t comment on their quality. I have given more detailed reviews of the restaurants we ate in in the restaurant review sections of TA, but here is a taster:

Rimini – excellent Italian restaurant in sophisticated surroundings. Not cheap, but great value for money.

Las Tapas – A surprise Spanish gem in a wilderness of average food. If you eat inside go right inside rather than the conservatory for some atmosphere.

El Churrasco – A brilliant Argentinean grill serving some of the best meat I have eaten anywhere and at reasonable prices. Limited desert menu (on an ipad – go figure), but the service at the table is entertainment in itself.

El Duke – had lunch only and evening drinks and both were excellent. Service great and keenly priced.

La Canela – Surprisingly good local food in the Yumbo centre. Lots of atmosphere

Capacao – Tapas bar in San Fernando. Quirky but over-rated, slow service and food mostly average

Room Tip: Rooms on the mini-golf side of the hotel get sun on the balcony most of the day and look over the po...
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbacan_direccion, Director General at Sol Barbacan Hotel, responded to this review, December 28, 2012
Dear mgtfdjm,

Thank you very much for the description of Barbacan and Playa del Ingles. As you had not the opportunity to visit a bungalow, next time you visit us I would like to show you personally one of them.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sol Barbacan Hotel

Address: Avenida Tirajana 27, 35100 Playa del Ingles, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Playa del Ingles
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Playa del Ingles
#6 Luxury Hotel in Playa del Ingles
#6 On the Beach Hotel in Playa del Ingles
#9 Romantic Hotel in Playa del Ingles
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sol Barbacan Hotel 4*
Number of rooms: 150
Official Description (provided by the hotel):
The Sol Barbacan aparthotel is located in the tourism resort of Playa del Ingles. 500 m distance from the city center, 2 km from Playa del Ingles beach and golf courses, 6,5 km from Playa de Maspalomas beach, 15 km from the airport, 29 km from Puerto de Mogan, 30 km from Las Palmas, 77 km de Teror and 89 km from the Valle de Agaete valley. ... more   less 
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Also Known As:
Hotel Sol Barbacan
Sol Melia Playa Del Ingles
Sol Barbacan Hotel Playa Del Ingles, Gran Canaria

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