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“beautiful hotel.fabulous food.[drinks expensive]” 5 of 5 stars
Review of Hotel Riu Palace Maspalomas

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Hotel Riu Palace Maspalomas
4.0 of 5 Hotel   |   Avenida Tirajana s/n | Playa del Ingles- Gran Canaria, 35100 Playa del Ingles, Gran Canaria, Spain   |  
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Ranked #4 of 139 hotels in Playa del Ingles
SUNDERLAND
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
“beautiful hotel.fabulous food.[drinks expensive]”
5 of 5 stars Reviewed October 8, 2013

fabulous hotel. and food.rooms excellent.we had a room facing the sand dunes.very quiet.just what.we needed.sun beds on balcony.lovely for watching sun come up.swimming pool nice but was pretty.cold as was jacuzzi.as usual the germans.were up at the crack of dawn putting. towels on the best sunbeds.coming down later on.this is not a hotel for young people.most were .over sixty. and mostly made up of germans.who had being going.for a very long.time.the manager.roberto.and his understudy.carlos.could not do enough for you.great guys.if you had a problem.they would try and sort.it out.

Room Tip: do not get a room above the dance floor.try and get a beach view.with a high floor facing the sea
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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Swindon, United Kingdom
Top Contributor
104 reviews 104 reviews
42 hotel reviews
Reviews in 48 cities Reviews in 48 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed October 2, 2013

We have stayed in RIU hotels all over the world but the last 2 or 3 have been a bit shabby and we have tended to use Princess hotels instead. This RIU Hotel is different though, it is a Palace type and it really shows.
We found the food to be very good with enough variety for everyone, yes you do have to serve yourselves but I like that (especially when you can have smaller portions but try 2 different mains). The restaurant staff are very attentive and organised my wifes birthday cake and table decorations to a tee. Just ask reception 24 hours in advance and they will order a speciality cake for approx 20 euros with any messages you want on it ( a very nice one as well).
Our bar bill for the week came to a very reasonable £150 for two, we did however shop for Cava and Beer at the small Dino supermarket across the road on the right so we could sit on the balcony before dinner watching the views. 6 large cans of San miguel was less than 5 euros. At the seafront of the hotel if you turn left you will come across some slightly run down, but cheap, shops and bars after a mile. Turn right across the dunes, head for the lighthouse, and the shops are much better but more expensive with some very nice coffee shops. I would suggest that anyone with walking difficulties should not attempt the walk to the sea across the dunes, it can be hard work. The area does have a very vibrant gay scene and you may see some sights on the beach and in town at night that you do not normally see in the UK.
If you can visit Port Moran, it is a nice Venice Style port (Bus 32). Avoid Sundays if you want to miss the market crowds.
We are planning to return in March 2014 mainly due to the service, food and quality hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 2, 2013

Check In - very quick, offered buffet even though we arrived at midnight
Room 2102 - Clean, traditional style decor which I like. Looked out over the dunes to the sea (side view) very quiet day and night. Mini bar in room, complimetary fruit and cava on the table. Toiletries in the bathroom and towels changed every day.
Breakfast - excellent choice of freshly cooked food, and juices
Evening meal- again excellent choice of freshely cooked food lots of variety and the deserts are fantastic. You have the same table every evening you are allocated this when you check in.

My only issue with this hotel is the head waiters who take bribes from some guests to keep a table on the terrace for breakfast. I have written a complaint to the hotel but as yet have not had any acknowledgement.

This hotel is well located on the sand dunes which you can cross to get to the beach. Taxis are always outside and are very reasonable. Playa del ingles is a big resort and you'll love or hate it. I always enjoy holidays here as there is always something to do/see.

I would recommend the Rui Palace it is a lovely hotel and very posh if you like that sort of thing. I am going back to playa del ingles in Jan but staying at the Beverly Park which I have stayed at before nice hotel but not as posh

Room Tip: Get down for breakfast at 8am if you want to eat on the terrace otherwise you will have to queue unl...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 1, 2013 via mobile

We have just returned from a stay at the Riu Palace Maspalomas. We booked through Thompsons, the rep there is a guy called John, who we found to be an ignorant admin nightmare. At the welcome meeting he failed to have welcome packs for all guests, he also set out his presentation so the guests were staring into the sun through the window making everything on his board and him silhouetted.

On reading the information in the room it stated that male guests must wear long trousers for evening meal. I approached John at his desk about this, he stated that it was policy in 4 star hotels, all the time he continued txting on his phone. He then stated that the dress policy was in the Thompson terms and conditions........ Where?? At the end of our stay he mixed up the return details and gave us someone else's travel information as well as our own. Thompson why do you employ staff who are incompetent fools???

The hotel is very nice, the main clientele seem to be elderly Germans. It is quiet and peaceful very clean with attentive staff. Top marks to the cleaners and reception staff.

Restaurant - See above ref the dress policy.
The food is ok but nothing special. It's not a 4 star restaurant with waiter service. It's a hot buffet trying to be something it's not. More like a Butlins cookhouse with a dress code.

In summary, if you want a nice hotel that's quiet,next to the dunes go for it. But I expected a bit more regarding food. The dress policy is outdated and unnecessary, especially as you can wear a t shirt and flip flops as long as your wearing trousers. We will go back to Gran Canaria but not to the Riu Palace Maspalomas and not with Thompsons!!!

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 26, 2013

We stayed at the Riu Palace Maspalomas for one week September 9th - 16th, we have been visiting this hotel for many years trying to go at least twice a year, we have already booked to go back in May for 10 nights. The hotel is as good as our first visit. The staff are wonderful, the food is good and Roberto the Director is very hands on ensuring that everyone has a pleasant stay. I hope everything stays just as it is and we will continue to visit twice a year.
One thing I would say is that the Hotel does not have a cash free policy as previously stated, we have always paid cash at the Pool Restaurant and Bars and only charging wine in the Dining Room of an evening to our room
Any questions please feel free to contact me

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 24, 2013

This hotel is typical Riu,very clean, superb food and with a staff full of charm and helpfulness,at the end of your stay you will want to tip them all.Our two drawbacks though were the two single beds pushed together,my wife and I hated them and during an amourous moment they do separate and I did fall down the middle.Second on our list was not the hotels fault at all.The dunes are fantastic,a superb landscape,but reach the beach and the constant procession of people to and from Meloneros is like a major shopping street on a Saturday afternoon,so walking into and out of the sea was a case of spot the gap,such a minor issue to some but it was a major issue to our love of beaches and sea.

Room Tip: A pool view room has afternoon sunshine and a beautifull view of the dunes.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newbury, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 24, 2013

We are: Couple in early 30s
Travelled: September 2013, 7 nights
Travelled with: Thompson

We booked a last minute deal on this hotel and were not let down, we read a few reviews (after booking as always appears to be the way) and decided to Email the hotel directly to ask for a room on a higher floor and to have the 8:30pm dinner serving. We received a reply within a couple of days saying that they will try their best but could not guarantee anything.

We arrived very late on the Thursday evening, the hotel is not too far away from the airport (45 min tops). We were greeted with a warm smile and asked if we wanted we could leave our passports in reception and check in properly in the morning after breakfast. We were happy that on arrival we were told that our room was 2077 (on the 3rd floor) and that we had a 8:30pm meal slot, we guessed the email worked as looking at the check-in sheet most the other rooms were on the ground floor. Our room had a fantastic view of the Dunes and sea from the balcony, we were very happy with it.

Room was fantastic only complaint was the mattresses that would be perfect if you like an extremely soft mattress as there was no resistance left in the springs but were not overly uncomfortable .

The furniture is often described as “dated” don’t take this for tatty and run down it is in perfect condition just in an older style, which we actually quite like.

If you arrive late evening early morning there is a cold meat buffet laid out for you, as mentioned in other reviews this is in place of a meal on the last night if you are late leaving, however Thompson have now arranged for the last evening meal to be only 12 Euros a head which is a lot less then I would have paid.

Food: We were half board
Breakfast: Fantastic buffet you can sit where you like we choose outside most days sometimes there is a bit of a wait for a table outside but a cheeky mimosa whilst you wait helps, there is a fantastic selection of food everything you could want from fresh fruit to cereals to fully cooked breakfasts and omelettes cooked to order.
Lunch: we were half board but ate lunch a couple of times in the pool bar very high standard of food but a is a little pricy I recommend the trio of burgers. Most the time we hit up the small shop across the road from the hotel fro some lunch fodder we even kept some bits in the mini bar fridge and the hotel didn’t have an issue.
Dinner: wow I generally turn my nose up at buffets but went with it this time, this is not a super mass catering buffet! The food is prepared in small amounts and severed as fresh as possible we had a different selection each night and went to bed with very full bellies, the Patisserie chef needs an award for his Petit Fours which were excellent munchables. The evening drinks were not included in the price but wine can be ordered by the Glass bottle or carafe, a carafe suited us.
For the evening meal you will be designated a table which will be yours for the entire stay, however this is not set in stone and if you want to be moved a word to the head waiter will suffice (greasing the wheels a little doesn’t hurt at all).

Facilities: We spent most our time in and around the Hotel, the 2 swimming pools are lovely and unless you are fussy about where you sit you don’t need to get up early to snag a sunbed with towels and padded mats for the sunbeds provided by the hotel, if you make friends with the towel guys you can snag an extra towel or 2 or just wait until they are not around and help yourself.

The Gym is small but not used much it has a couple of treadmills bikes etc and a multi gym for some weight work also a selection of free weights. I spent about half an hour to an hour in the gym each day.
The pools are clean and warm enough, not too crowded and waiting staff walked around every 10-15 min that you could stop and ask for a drink or snack but they didn’t hassle you at all. There is also no issue with drinking your own drinks pool side so long as you are tidy and not leaving empties all over the place.

There are other facilities we didn’t use like tennis and the health and beauty spa looked nice enough.

We did pop in to the small shops in the hotel and bought a couple of bits again a high quality of goods and friendly service.

Location: this is the main attraction for us to the hotel it is right on the Dunes (this does mean that the wind can pick up the sand a bit and you get a little sand blasted by the pool on a windy day). From the hotel to the beach in a direct line it’s about a km although it looks a lot shorter from the hotel. If you are brave you can run in a direct line (as I did) over the dunes to the sea its hard work but worth it, a run there and back took about 30min including a 10min rest by the sea. There is a lot of nudity around the sea but a friendly enough attitude which is refreshing. You will meet a lot of same sex couples which shouldn’t be an issue for anyone in this day and age.

Bad Points: one day one of the small pillows that we bought from home went missing from the hotel room, we politely assumed that it got picked up with the bedding but a word with reception and it was back with us the next day also having been freshly cleaned.
The only other fault was for 4 days in a row there was an alternating Saxaphone guy or piano/guitar man playing easy listening versions of a small amount of songs, bit repetitive but more funny then annoying.

Hints and Tips: email the reception ahead requesting the later sitting for dinner you can take a bit longer and don’t have to be out before the next sitting, and request a room on one of the higher floors. Also give the head waiter a little tip on the first evening I would like to say this wouldn’t affect the outcome of your table location but we did (just 5 Euros) and ended up on a very nice table.

Over all this is a very large hotel but most the time you feel like you are in a smaller hotel due to the service, staff and quietness. Will be going back.

Only 4/5 as we have had better but not by much but did have to pay a lot more for it.

Room Tip: Drop the hotel reception an email ahead of your visit to request a higher room.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Riu Palace Maspalomas

Address: Avenida Tirajana s/n | Playa del Ingles- Gran Canaria, 35100 Playa del Ingles, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Playa del Ingles
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Playa del Ingles
#3 On the Beach Hotel in Playa del Ingles
#4 Romantic Hotel in Playa del Ingles
#11 Family Hotel in Playa del Ingles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Palace Maspalomas 4*
Official Description (provided by the hotel):
Located in Playa del Ingles. Next to the Maspalomas sand dunes. 4-storey building. Colonial-style architecture. 28,000 m2 of subtropical gardens. 800 m from the beach. 2 km from the city centre. 500 m from various shops. 30 km from the airport. 50 m from a bus stop. Credit cards accepted: Visa, MasterCard, Amex, Diners. ... more   less 
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Also Known As:
Riu Palace Maspalomas Hotel Playa Del Ingles
Hotel Riu Palace Maspalomas Playa Del Ingles, Gran Canaria

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