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“Nice location!” 4 of 5 stars
Review of Hotel Riu Palace Maspalomas

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Hotel Riu Palace Maspalomas
4.0 of 5 Hotel   |   Avenida Tirajana s/n | Playa del Ingles- Gran Canaria, 35100 Playa del Ingles, Gran Canaria, Spain   |  
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Ranked #5 of 139 Hotels in Playa del Ingles
Stockholm, Sweden
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
14 helpful votes 14 helpful votes
“Nice location!”
4 of 5 stars Reviewed September 19, 2013

We chose it because this is probably most famous hotel in this area. Near to the desert and beach.
We booked half board, of which the breakfast and dinner buffet is amazing and not repeat for 4 nights.
ok, No wifi in the room, but the wifi in the lobby is enough as we do not have a lot of need to surf internet.
As for room, comfortable, but I cannot say too much about the decoration...please see the picture yourself.

Room Tip: Room with sea view is not true! You could have big trees in front of the balcony to block anything!
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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860 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
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English first
Tamworth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 19, 2013

Loved this hotel from the minute we arrived. Staff very friendly and attentive. Hotel spotlessly clean. Food lovely and loads to choose from. Couldn't have asked for more. A lovely relaxing holiday. Would definitely love to go back.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 17, 2013

If you can afford to spend a little more on your Gran Canaria holiday, then this has to be top of the places to stay.

GOOD :
-Rooms are very clean, carpeted, stylish and homely.
-Food is brilliant - particularly the after dinner cheeses
-Location is great - though if youre not a walker expect to pay around 4-5 Euro for taxi to Yumbo;
-Staff are quite friendly, though creepy restaurant manager.
-Drinks fairly priced
- Mixed crows, though on the older side;
- DO NOT need to wear dress trousers (as some reviews say) for dinner, but no shorts - good!


BAD :
-They really need to add free in room wifi - would cost little and set the hotel out from the crowd;
-Current Wifi in Lobby is slow and drops often;
-The cleaners do insist on replacing your towels every day, not matter where you put them - STOP! I dont want my towel replaced daily adding to the pollutants in our seas;
-Should really consider making this an adult only hotel - there are few kids, but they tend to be noisey around the poolside - majority of clients are adults by far;

Room Tip: Stay away from fire exit doors, lifts and cleaner's cupboards - all very noisey - cleaners are n...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Essex
Top Contributor
55 reviews 55 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 17, 2013

One of the best hotels I have been to. The buffet food was the best I have had at a hotel and the service and friendliness of the staff was incredible. After the second night our drinks were already waiting for us on the table, the waiting staff were very attentive. Everyone really dresses up for dinner which was nice. We received an incredibly friendly welcome at reception on arrival, our sea view room was great and the hotel is very clean and well looked after. The only thing letting the hotel down is its position as we didn't really like playa del ingles at all. Meloneras down the road is so much nicer and there are lots of upmarket shops/restaurants, we felt the hotel would be best placed there (although there is also a Riu Palace Meloneras).

As a family we usually prefer the beach to the pool but it really was quite a trek to the beach from the hotel and it wasn't a particularly nice beach (sand wasn't very golden). So, we spent most of the time by the pool but it was really lovely with a relaxed atmosphere with great waiter service to your sunbed. The view of the dunes was great and it was fun (but tiring) to climb them. Also the sand gets very hot so you have to wear shoes to climb them, and I still burnt my feet!

We visited Palmitos Park which was a great day - it is quite expensive but well worth it due to the great dolphin show, and even the parrot show was actually really impressive.

Didn't really watch the entertainment, only the acrobat show and the magic show which were both quite good - the magic show was better. The musicians who played on the terrace early evening were great to listen to.

All in all I would recommend this hotel for a quiet and relaxed holiday. We had a great time and if it wasn't for wanting to try new places each time we would definitely return.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tenerife, Spain
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 12, 2013

Just one word for this property excellent, service, food, clean, room , location , very very good . We went there in Juluy and had the greatest time ever.The quality of the show by night was also excellent and the nearby beach are also very clean .

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 10, 2013 via mobile

We arrived very late and were given the keys to our room and told to check in the next day.

The room was disappointing, no view just a white wall, tiled area and the top of a tree. Right over the restaurant, noisy and early in the morning smells of food. The room was dated, cracked tiles in the bathroom, yellow stains on the bathroom ceiling, a shower that didn't work when turned to hot, hairs and ants on the bathroom floor (upon arrival). The sheets were also full of stains and hairs! I did ask the maid and left the card on the bed twice asking for them to be changed, they were not and the second time the card was hidden under a pile of magazines.

The pool area is dated, cracked tiles just left on the floor, dirty sun loungers, mould on the floor. Although the pool staff are very helpful and friendly.

Some staff in Reception are very rude, twice I was ignored and left standing around, the porter both times stepped in and assisted. We were told no information about locations, meal times and when I asked where I got a pool towel from I was told, not here! Not a great impression on your first day.

The restaurant is good, the staff were friendly and polite. We did not like the stampede into the restaurant each night and the pushing and shoving at food stations. The food quality was good although not all labelled vegetable soup contained ham, not great when you are a vegetarian.

I don't think this hotel matches other platinum hotels and similar standards at other RUI hotels.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed September 9, 2013

Firstly arrived in afternoon before check in was told to have a seat in lounge area and wait on glass of bubbly all I wanted to do was get to my room in pack and head to the pool, 20mins later checked in and went along to room asked for sea view or pool room - what did I get Looked on to a Wall!! Yes a wall no view about from a white wall and palm tree.

Was told to go for dinner at 6:30 which is far to early was still Hot at 6:30 but when we went changed the next nights to 8:30 any other la carte restaurant I've been to it opens maybe 6:30 till 10:00 and you go when you please. But I felt they wanted to be a little posher here. Didn't like this idea and sat at same table every night (Boring) food was ok couldn't fault it but same every night. Had to stand in a line cue waiting on pick what you wanted to eat meat first then by the time got to veg at other end was cold. Really didn't like the restaurant set up, preferred to go out for dinner oh yeah make sure men have dress trousers on too! Pathetic if you as me it's a buffet not a posh restaurant.

Hotel is for older people it's very 50's 60's think its lost in time! If you enjoy dancing to the cha cha then this is your hotel!

Staff where nice no one really spoke to us so didn't have a problem the manager did come over on our last night and ask if we had a good stay... First and only time he'd spoke to us and had seen him around. Other than that everyone said hello

Rooms where tidied everyday maids did a great job left fancy towels and sweets,

Prices for food and drinks are so over priced its unreal. We when to supermarket over the road and bought our own for pool and room. Think most people did!

Spent most nights in bed watching a film or along at faro de the light house at masplaomas lovely places to eat and shop much better location.

I would not recommend this hotel unless your over 60 and wanting to do nothing and not leave hotel.

Stayed September 2013, traveled as a couple
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Additional Information about Hotel Riu Palace Maspalomas

Address: Avenida Tirajana s/n | Playa del Ingles- Gran Canaria, 35100 Playa del Ingles, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Playa del Ingles
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Playa del Ingles
#3 On the Beach Hotel in Playa del Ingles
#4 Luxury Hotel in Playa del Ingles
#5 Romantic Hotel in Playa del Ingles
#7 Family Hotel in Playa del Ingles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Palace Maspalomas 4*
Number of rooms: 368
Official Description (provided by the hotel):
Located in Playa del Ingles. Next to the Maspalomas sand dunes. 4-Storey building. Colonial-style architecture. 28,000 M2 of subtropical gardens. 800 M from the beach. 2 Km from the city centre. 500 M from various shops. 30 Km from the airport. 50 M from a bus stop. Credit cards accepted: Visa, MasterCard, Amex, Diners. ... more   less 
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Also Known As:
Riu Palace Maspalomas Hotel Playa Del Ingles
Hotel Riu Palace Maspalomas Playa Del Ingles, Gran Canaria

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