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“An expensive but very good choice!” 4 of 5 stars
Review of Hotel Riu Palace Maspalomas

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Hotel Riu Palace Maspalomas
4.0 of 5 Hotel   |   Avenida Tirajana s/n | Playa del Ingles- Gran Canaria, 35100 Playa del Ingles, Gran Canaria, Spain   |  
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Ranked #5 of 137 Hotels in Playa del Ingles
Certificate of Excellence 2014
Jaux, France
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
“An expensive but very good choice!”
4 of 5 stars Reviewed March 20, 2012

Surely the best hotel in Playa del Ingles (if you want better and bigger, stay in Maspalomas). Very beautiful building, nice pools, very friendly staff.
Also a quiet place, which is good considering the atmosphere in Playa del Ingles.
Rooms are comfortable even if the furnitures seem to be quite old! Mattress is hard enough but pillows are horrible, too small and soft!!!
About the food, well, that's not the best part of the hotel. It's not bad but when you pay about 280 € per day, you would like something more!
If you are old, that's the good place to stay. And if you're gay too, the hotel is very gay-friendly.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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919 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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Worcester
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 6, 2012

A friend and I spent a week here, late February/March 2012, and thoroughly enjoyed our stay. Great hotel, wonderful location, superb staff, great food.....can't say anything other than positive things about it. Great room, excellent service...I could go on. Will definitely return.

Room Tip: We stayed on the first floor, had a very large private terrace and had the sun all day....Room 1064
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  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paignton, United Kingdom
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 4, 2012

We have now stayed at the Palace for our xmas break for the past 8 years and would not go anywhere else.As soon as you arrive and get the welcome home friends from reception it is a wonderful experience.Nothing is to much bother for the staff and they go out of their way to make your holiday special.The rooms are a little small for a hotel of this standard but have all the amenites that you need except tea/coffee making facilties which is a must for uk visitors but we take our own travelling kettle.The food is excellent ,breakfast has so many things on the buffet it is hard to choose and the dinner menu is also varied with hot and cold food and the salad and dessert buffets are to die for,all of the catering was of a very high standard.Try to get a sea view it is so worthwhile waking up and seing the lovely azure sea and sand dunes before you.Have stayed at many places in playa de ingles but none reach the standard and friendliness of this jewel in the sand.Have already booked for next xmas and new year and looking forward to meeting up with all those friends that like us return year after year.On a negative note i agree with another reviewer about the dress code,most of the people dress up for the xmas period and i believe it spoils the ambience when you see people slopping around in t shirts,vests, shorts, cut off jeans and flip flops so would also like hotel to enforse this policy

Room Tip: ask for centre of hotel with sea and pool view
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  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Top Contributor
53 reviews 53 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 4, 2012

This was our second Riu holiday, this one was half board. as expected everything was great, food, cleanliness, staff etc. It was mainly couples, but generally a lot older than us(52 & 57) but maybe we don't realise how old we look!! I think I could count on one hand the number of couples that appeared younger than us.

The evening entertainment which we looked in on once, was singing and polite clapping, not our cup of tea, but then we are not bothered about that really happy with entertaining ourselves. There were quite a number of same sex couples which did not bother us, as with any holiday it's behaviour that counts and we had no problems here. Children were almost non existant, pool entertainment was non existent, so if you like peace and quiet you'll love it here, also there was no mad early morning rush for sunbeds.
points worth being aware of:
You are allocated a table number and sitting for dinner at either 6pm or 8pm for the duration of your stay, we were allocated 8pm, which is far too late for me to eat every night, so we asked to be changed which they did from the Monday. You can do the buffet graze or have table service for the main course, He grazed and I was waited on which was great as the meal was always served on a hot plate and the food was nice and hot too. You can also book to go in the Krystal Restaurant which is well worth it at no extra cost, we did this twice during our stay.
15 euros for safe.

Sitting by the pool for seven days is a bit much for us, we can only chill for so long, so we did hire a car for a couple of days, we did ask the rep for details but the one recommended was very pricy at 45 euros per day plus insurance, we walked up the main road from the hotel and found that generally it was 30-35 euros, but one company had a special offer of 65% off and we got a fiat panda with air con for 40 euros for 2 days including insurance with a 50 euro refundable deposit, they were called Suarmez but do check T&C's as we found the insurance is void if you don't fill out an accident report, there was not one in the car and I struggled to get a blank form out of the old gentleman who did not speak good English. The fuel bill was 27 euros, we had to return the car with the same amount of fuel which was half a tank.
We did a tour of the island and up into the mountains which was stunning, do take long trousers/jacket/shoes as it was pretty chilly up on the peak. Mist freezing onto the pine needles was very unexpected. Driving was OK up in the mountains you need a head for heights in parts and some caution on the winding roads, I’d rather do it in a car than a coach.

When booking we did look at the Riu wikiki cheaper and all inclusive, but were glad we didn't as location was did not look good when we passed it on the dual carriageway.

We have a Rui membership card which you can apply for on line and earn points it's all on the website and worth looking at.

Room Tip: Room 1021 on the first floor balcony looking over the dunes (south east), sun from sunrise till 13:0...
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 27, 2012

We've stayed at the Riu on three occasions now and each time has been great. The staff are very attentive and always on hand to help. The food is amazing and always fresh, whether at breakfast or evening dinner. The accommodation varies, but try and get a sea view if you can. The cleanliness is always good.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High Wycombe, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 19, 2012

We visited the Riu Maspalomas in July 2011 as a 'minimoon'; we wanted to go somewhere where we could spend some time together and laze by the beach but, most importantly, that was gay friendly. The Riu is set on the sand dunes and, if you opt for a sea view, the view is just fantastic. It is within walking distance of the beaches, bars, clubs and whatever else you might need. Our room was very nice; probably not the nicest I've stayed in, in terms of design, but we were comfortable. It was spacious and impeccably clean with space to sit both inside and out on the balcony. On arrival we were greeted very warmly, congratulated on our civil partnership and they'd left a bottle of cava and a flower arrangement with a congratulatory card in the room which was a nice touch. They also arranged a cold supper for us and other late arrivals, which was just salad and cold seafood and meat but much appreciated.

We thoroughly enjoyed the food; there was a wide buffet selection as well as an a la carte menu - all included. Everything seemed fresh and well thought out. It was a shame that alcoholic drinks are not included but if you do order a bottle of wine, they will keep the rest for you for the next night (you are assigned a table to eat at for the duration of your stay). My only complaints would be that they did not really police their policy of formal dress for the dining room. While I was fine in dresses and shoes my wife - who tends to wear jeans or shorts - invested in a few pairs of chinos and trousers to avoid being turned down in the restaurant...only to find many people wandering in wearing shorts, flip flops and other things that were on the 'prohibited list'. Their attire didn't really bother us, more the fact that we (and another guest we spoke to) had gone out of our way to accommodate a rule they don't even seem to make guests adhere too. Many of the German guests were incredibly pushy during the buffet and downright rude at some point, though this of course is not the hotels fault but did affect our experience.

We tried the a la carte restaurant, Crystals, and weren't particularly impressed with either the service, the menu, or the food itself. We didn't return; though you can return as many times as you like free of charge as long as you book.

The breakfast was absolutely fantastic. We tried the cava they provided once but it was awful stuff (still, a nice touch, I suppose!) The fresh juices were fantastic and every day there was a different selection of cakes and pastries. The coffee was good and the waiters were attentive. No problems getting a good table outside on any of the days. Overall we were very pleased.

The pool area was very nice. Towels are provided, so don't bother packing your own. We never had any problems getting a sunbed. We had read reviews saying that some guests reserve them all very early; this was true, yet there were always still plenty available.

There was a poolside cafe which served lunch, drinks and snacks. We ate there a couple of times and both times the seafood I ordered was very fresh and well cooked.

Nick, the Thomson rep, was absolutely fantastic. So friendly, accommodating and really good fun on a night out.

Unfortunately Playa del Ingles leaves much to be desired itself - much of it is tacky and run down - but we wanted somewhere where we could walk down the street holding hands with no problem and get a bit of sun for a reasonable price. The hotel absolutely made the trip for us. What a lovely setting to relax, swim and spend time together. If we were to return to the area this would definitely be the hotel we would book.

Room Tip: We thought our sea view was well worth it.
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  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 15, 2012

Very Good Hotel ,but a bit far from the beach . Great food and pool area. Very Friendly Staff, Big minus=no internet in rooms!(only in lobby area).
Customers mostly over 50 or 60 so not really recomended to young ppl looking for fun or company.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Maspalomas

Address: Avenida Tirajana s/n | Playa del Ingles- Gran Canaria, 35100 Playa del Ingles, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Playa del Ingles
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Playa del Ingles
#3 On the Beach Hotel in Playa del Ingles
#4 Romantic Hotel in Playa del Ingles
#4 Luxury Hotel in Playa del Ingles
#8 Family Hotel in Playa del Ingles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Palace Maspalomas 4*
Number of rooms: 368
Official Description (provided by the hotel):
Located in Playa del Ingles. Next to the Maspalomas sand dunes. 4-Storey building. Colonial-style architecture. 28,000 M2 of subtropical gardens. 800 M from the beach. 2 Km from the city centre. 500 M from various shops. 30 Km from the airport. 50 M from a bus stop. Credit cards accepted: Visa, MasterCard, Amex, Diners. ... more   less 
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Also Known As:
Riu Palace Maspalomas Hotel Playa Del Ingles
Hotel Riu Palace Maspalomas Playa Del Ingles, Gran Canaria

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