We could not book a package deal for this hotel but had to book flights and accommodation separately. Big plus was location near to main beach and shopping centres. Food was excellent. Very comfortable and clean rooms. In a busy resort hotel is an Oasis of calm. Only downside was cost of wine with dinner - about 12 euros for half a bottle.

Plus: rooms are spacious, swimming pool is nice and clean, some staff members are friendly and helpful, well located between sea-Yumbo center-Kasbah center.
Minus: room (and especially the bath room) needs to be modernised, temperature from water in shower goes from very hot to very cold, chip system at pool doesn't work properly, some very unfriendly staff members (hotel focuses mainly on German guests from 50+), the food is not bad but I have already eaten better in other 4* hotels.
In conclusion: not a bad hotel but I would rather rate it with 3* than 4* (taking into account Spanish standard).

We have just returned from a 12 night stay at the Sandy Beach and had a brilliant time. The hotel is very clean and the selction of food is excellent. The first room we were given was immediately above the bar and restaurant and was noisy (especially when they were setting up for breakfast). The reception staff were very helpful in organising for us to move rooms.
There is lots to do in Playa Del Ingles and although the beach gets quite crowded, if you walk along a bit further there is plenty of room. We tended to go to the beach as the pool area in the hotel gets quite crowded and people get up very early to reserve the sun beds.
Service in the bar was ok while we were there. For meal times there is a small non smoking area outside but the majority is smoking. We were on a half board basis but because there was so much choice for breakfast we didn't really need to eat lunch anyway.
We also enjoyed the spa area on the 10th floor with sauna and steam room. This is adults only and had some sun loungers on the roof.
Entertainment in the evening was quite limited but there is so much to do in the area we went out most nights. We especially enjoyed watching Archie in the Dunes & Tunes Irish Bar on the Beach and the show at La Belle in the Yumbo centre.

We've booked all-inclusive holidays before just for the good deal and with the full intention of ditching the meals. Not here. The restaurant is excellent - simple as that. Pool is not massive but there are plenty of sunbeds. The pool service guys look after you very well. Pool bar can get a bit crowded at times and the staff sometimes get a bit stressed but that's no problem really. Rooms are very clean and regularly serviced - ours was a double on the 6th floor with a massive shower. This is a great hotel.