Negative: I wish I had seen the other reviews before booking. My husband and I got up early to catch the coach for an island tour. We were at the meeting point 15 mins early. The coach showed up 15 mins late. The tour guide exited the bus, I walked up to her with email confirmation of my booking and our 20 Euro deposit in my hand. She told me there was only one couple on the list and (literally) waved us out of the way so another couple could board. She told us we were not on her list and we were booked on another tour. The coach left us standing there. I should tell you, I was 7 months pregnant at the time.
Positive: We contacted the booking office and David was absolutely wonderful. He apologized several times and offered to get us on another tour and buy us lunch. Unfortunately we already had something booked for the day the tour ran and weren't able to take him up on the offer. The made sure we received a refund the very next day.
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