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“Nice and relaxing!” 4 of 5 stars
Review of IFA Catarina

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IFA Catarina
4.0 of 5 Hotel   |   Avenida de Tirajana 1, 35100 Playa del Ingles, Gran Canaria, Spain   |  
Hotel amenities
Ranked #22 of 139 Hotels in Playa del Ingles
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Nice and relaxing!”
4 of 5 stars Reviewed May 28, 2013 via mobile

I had a really nice time at IFA Catarina, clean comfortable nice and close to the beach without being on top of it, quiet but not to far away from the clubs and bars! All the staff were VERY friendly and really went out of their way to help!!! The only niggle I would have is the beer that was included in the all inclusive was disgusting but they offered other beers for reasonable prices! Hey can't complain that much I was all inclusive!! That being said that didn't matter to the staff there!! Another thing was the evening entertainment, I was there for 6 nights and the only one i enjoyed was the traditional spanish dancing, maybe have more spanish orientated acts rather than jugglers!! : / overall though its Excellent and would like to stay there again!!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
egiersbergICA, Manager at IFA Catarina, responded to this review, June 4, 2013
Thanks for your review and thanks for your comment. We are really glad you enjoyed your stay at the IFA Catarina. We had read your comment regarding the beer and soon we will change the local beer to a Dutch brand to meet the central European taste.
We hope to welcome you soon at the IFA Catarina and remain
with "sunny" regards and hasta pronto,
Enrique Giersberg
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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977 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
sussex ,england
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 28, 2013

Good, quiet location of the hotel, but near the dunes. All rooms non-smoking. Our room on third floor overlooking gardens, very quiet. Safe in room only 2 euros per day and largest we've ever had; could fit lap top in easily. Free wifi around reception and in main inside bar. When weather was bad were able to get AI drinks inside, normally only available at pool bar where evening entertainment is.

Pool area pretty and clean. Plenty of sunny and shady places.

Outside the hotel there is a small mini market and a local bus stop within 200 metres to airport and adjacent towns. Hotel lays on free bus to the beach. Staff are the main asset of this hotel. The reception staff were helpful and knowledgeable, and we found all staff excellent, polite, helpful and always smiling. English spoken throughout.

Restaurant staff very hard working, although buffet self service, drinks were served by waiters in the restaurant and in the pool area during the evening shows. The food was very good with plenty of choice and pretty displays. Lots of fruit, juices, smoothies etc. Plenty of fish dishes and normally a roast meat choice. There are outside seating areas for dining and smoking.

Good entertainment; salsa and flamenco mix evening and Pavarotti show were our favourites. The entertainment duo worked very hard.

Overall, a great 10 day break. Was very impressed by the manager replying to the trip advisor comments which showed this hotel in a good light and this was confirmed during our stay.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
egiersbergICA, Manager at IFA Catarina, responded to this review, June 3, 2013
Many thanks for your review and specially thanks to the comment on the answer we try to give to our guest on tripadvisor. It shows, we are on the right track. Thanks again and we are very pleased to welcome you again to the IFA Catarina and remain hasta pronto,
with best & "sunny" regards,
Enrique Giersberg
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sheffield
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 26, 2013

Just returned from a fantastic stay at this hotel. It has everything you want on an all inclusive holiday and more. The staff are really friendly throughout the hotel and the maid for our room did a fantastic job everyday. Plenty to do day and night at this hotel. It's a 10 minute walk to the yumbo centre which we did every night and then a 3euro taxi fare back which was reasonable. I would stay here again anytime and I'm looking at it for next year. Just one thing that needs changing is the beds and pillows as these are way too hard. Loved my stay there though.

Room Tip: Ask to be on 3rd floor and the block near the tennis courts as its so quiet and peaceful day and nig...
See more room tips
  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
egiersbergICA, Gerente at IFA Catarina, responded to this review, May 27, 2013
Many thanks for sharing your review and thanks for the time taken for it. We are very glad you had a nice stay with us and you enjoyed our perfomance. Regarding the beds, we just got new mattresses and we are changing all rooms for new ones. For your next stay, you will have a pleasant sleep and are happy to welcome you next year for the same season.
With best "sunny" regards,
Enrique Giersberg
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
portsmouth
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 23, 2013

stayed here for 10 nights with friends that had never been to the island before. on arriving everything was in place at reception, the reception staff were very polite and welcoming.
on entering our room, it was clean and roomy with enough hangers in the closets. ( I have a couple of little gripes, but will come back to them.)
the hotel in general was spotless, the staff were seen cleaning most of the time. the pool area, tho small was a hive of activity. the entertainment staff were just great, trying to entertain everyone, but if you just wanted to lay there in the sun they would leave you alone. something I did see which I thought was very good, was to see the managing director out and about meeting guests.

back to the reception staff, we needed a few things sorting out for when it was time to leave, they were fantastic. everything sorted with no problem or hassle.
and big thankyou to our cleaning lady for room 316, she was just great.

now for the gripes.....
the air con in the room was ok, but i'm sure if it got hot it wouldn't be much use.
I think the hotel should put ironing boards in the rooms, I for one like to iron my clothes before I go out and about.
the beds, wow. solid is not the word for them.
the food at the hotel was very hit and miss, not really 4* quality. (ice cream was great tho.)
the sunbed as normal has the problem of people putting towels on them in the morning and then not using them till the afternoon.

even with these gripes I would return to this hotel without question.

Room Tip: ask for a room away from the main pool area.
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
egiersbergICA, Gerente at IFA Catarina, responded to this review, May 27, 2013
Thanks for your review and thanks for sharing your experience with all others. We are pleased that your stay was as expected even the mattresses where not of your choice. We cook for many other nationalities and we try to find the taste for every one. Sorry for that...
We hope to welcome you soon again at the IFA Catarina and remain
with very "summy" regards and hasta pronto,
Enrique Giersberg
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgend, United Kingdom
1 review
5 of 5 stars Reviewed May 23, 2013

We decided on the Catarina to stay for our honeymoon and from the first to the last minute we had a fantastic time. After reading reviews on tripadvisor we emailed the hotel to say we were on honeymoon and asked for a pool view room, on arrival we found a lovely bottle of bubbly in the room waiting for us, congratulating us on our wedding, a lovely gesture :)
The rooms were spacious, comfortable and immaculate, as was the whole hotel. Some reviews say that they experienced a lot of noise in a pool view room, but we were directly overlooking the entertainment stage and pool and had no such problems with noise.
The staff are very friendly and helpful, especially the entertainment staff who never seem to stop, work very long hours and always have a big smile on their face.
We went all inclusive and couldn't find fault with the food and drink, the choice of food was amazing for all meals with snacks in between meal times, there was so much choice the biggest problem was what to have to eat. The only criticism about the meals that we could find was not having larger plates for breakfast, they have lots of choice, but only side plates, but then again you can go back as much as you like. Don't worry about it only being local drinks included in the all inclusive, the selection is huge, including cocktails which were very tasty, also the endless supplies of bottled water comes in very handy while lying by the pool.

We'd just like to say a huge Thank You to all the hotel staff for a terrific honeymoon and we can't wait to go back again :)

So in summary, stay here, you won't regret it.

Room Tip: Pool view rooms were great, and get the late afternoon and evening sun.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
egiersbergICA, Manager at IFA Catarina, responded to this review, June 3, 2013
Congratulantions again and thanks for your review and sharing your comment. We are very pleased you had an unforgetable stay and hope to welcome you for the first anniversary at the IFA Catarina and hasta pronto.
With best & "sunny" regards,
Enrique Giersberg
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

Wel we came here to celebrate my brothers 21st which they had given him a bottle of champers which was sweet of them hotel clean food excellant we were all inclusive generous with vodka got like 4 shots in one glass one moan could do with more live music n late night snacks and all inclusive ending at 1am but fabbb staff maids worked really hard all in all beautiful hotel thankyou catarina xxxxx chrissie n carol throssell ♡♥

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
egiersbergICA, Manager at IFA Catarina, responded to this review, May 13, 2013
Thanks for your review and thank you very much for your comment and hope to welcome you again for your next bottle of champain on your birthday.
It was a pleasure to invite all of you to celebrate your brother birthday and we hope to welcome you soon for the next celebration.
With very "sunny" regards and hasta la vista...
Enrique Giersberg
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 11, 2013

Had a brilliant time with the wife.Food was spot on and well presented though at breakfast times it was obvious that the hotel catered for the Germans,but I got by on eggs on toast and made up for it at lunch times.
Rooms were spotless and beds were comfortable.I started of in room 440 but due to evenings entertainment noise after the first night I asked for a different room(I had already paid a garden view supplement)Not a problem with reception Manager even offered me help to move and within an hour I was in room 486 well away from the pool and had a proper garden view.
Whilst I was in room 440 I noticed a pidgeon trap on the roof of the Restaurant by the El fresco area the doves trapped inside were obviously distressed as Doves normally have a mate for life and one walks into the trap whilst the other is outside.
I have seen similar traps like these in London and the fate of the pidgeons is terminal.
Whilst I understand the obvious reasons for these traps could they be put out the way.Out of site out of mind.
The animation team did a good job and seemed to work long hours,But hey thats a career choice.The Beer was good and copious amounts were put away..Hic.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
egiersbergICA, Manager at IFA Catarina, responded to this review, May 14, 2013
Thanks for sharing your review and many thanks for taking the time for it. We are very glad you had a nice stay and we could fullfil your expectations. We had read your comment on the pidgeon cage and we are very sorry you had a view to it. We try to avoid the massive amount of birds on a human way and it is not easy to keep them away of the terrace. We are still surching for another alternatives and we do not find suitable ways.
We hope to welcome you again to the IFA Catarina and once you may have done the booking, plese do not forget to place your specila room request.
With best & "sunny" regards,
Enrique Giersberg
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IFA Catarina

Address: Avenida de Tirajana 1, 35100 Playa del Ingles, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Playa del Ingles
Amenities:
Fitness Center with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
#9 Luxury Hotel in Playa del Ingles
#9 Family Hotel in Playa del Ingles
#18 Romantic Hotel in Playa del Ingles
Price Range (Based on Average Rates): $
Hotel Class:4 star — IFA Catarina 4*
Number of rooms: 402
Reservation Options:
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Also Known As:
Ifa Catarina Hotel Playa Del Ingles
IFA Catarina Playa Del Ingles, Gran Canaria

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