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“Brilliant....But” 5 of 5 stars
Review of IFA Interclub Atlantic Hotel

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IFA Interclub Atlantic Hotel
3.0 of 5 Resort (All-Inclusive)   |   C/ Los Jazmines 2, 35100 San Agustin, Gran Canaria, Spain   |  
Hotel amenities
Ranked #8 of 19 Hotels in San Agustin
Certificate of Excellence 2014
Chesterfield, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
49 helpful votes 49 helpful votes
“Brilliant....But”
5 of 5 stars Reviewed August 17, 2013

Travelled on the 25th July for the first week of the school hols mum, dad , daughter 10 and son 6 on all inclusive basis. We booked late and were informed that there were no family rooms left so would be allocated two rooms (standard rooms sleep max 3). We didn,t mind this as were used to having two rooms as we usualy travel as a 5 but our oldest didnt want to come this time , so we booked requesting rooms close together as possible in a quiet location.
Arrived at hotel 1am ish after a half hour transfer. We were quickly checked in, as well as verbal directions we were given a map with room location marked on it . The reception area is modern bright and airy and all the staff speak excellent English as well as other languages. The hotel has a comprehensive selection of tours (cheaper than tour operaters) these can be booked at reception as well as car , bike hire etc and there also happy to book taxi,s (taxi rank outside hotel reception )
We found our rooms easily these were in the Tarra block No,s 210 and 218 three doors apart on same landing ok. The rooms are spacious and very clean.Theres a large double wardrobe with plenty of hangers and draws, the safe is in here also (2 euros a day to hire). The bathroom is also very spacious with the usual shower over bath arrangement and plenty of worktop space and shelving around sink but no hair dryer. Towels are changed whenever you like just leave them in the bath. I found the beds to be quite comfy i,ve certainly slept on alot worse. Theres a TV with limited channels but if you hire remote theres alot more British choice but didnt bother as only use room for sleeping. The maid service was daily exept Sunday. There is no AIr Con but the patio windows have a louvred section so you can leave these open while keeping patio doors locked, I found this to be adequate though Air Con would have been preferable this may be why the hotel is only rated 3 star.
The dining room is very large and again has no Air Con just ceiling fans.Dining is certainly not an intimate experience think Butlins rather than boutique but this is a large hotel and this was peak season, having said this we never struggled to get a table whenever we went for a meal. The food here is fantastic as good as any 4 star, good quality ,always hot and quickly replenished.Breakfast has a large continental selection (my little lad loved the pastries) and the chefs cook pancakes to order there tends to be queue for these. Then theres usualy two varieties of sausage ,eggs scrambled or fried to your liking ,beans and theres two lots of bacon one crispy one less so. No queues at the hot drinks or juice machines though toast machine can be slow.Lunch can be taken here or at the cafeteria area near the pools which is what we did. Lunchtme menu again has a large salad and cold meats selection as well as pizza burgers chicken and hot dogs . Drinks are self service so again no queueing. The ice cream available is Carte D,Or style rich and creamy with no lumps of ice in it flavours changed regularly. Evening meal is in the main restaurant again busy but no queueing , theres always a Chinese section consisting of stir frys and noodles with a selectin of different sauces (black bean, hoi sin etc). The main section always has fish and the chef cooks meat on the griddle this can be steak , chops or chicken and sometimes joints of various meat. Then theres a good selection of veg and salads. The selection of sweets is great lots of cake and pastries , fruit, ice cream, cheese and biscuits and sometimes even Thorntons style chocolates(these dont last long). All the food is tasty nothing bland.I,ve read a few reviews complaining about menu being repetetive but its up to you to vary your choice theres plenty of opportunity to do so.
As mentioned before drinks are self service exept for spirits and cocktails. Theres a small unattended bar poolside with a machine dispensing Pepsi,Fanta,soda and water this opens about 11ish. Beer is Amstel you have to get this from the cafe area above the pool (plastic half pint beakers as usual in AI hotels).Proper pint pots are available in restaurant in the evening but are in short supply.The cafe also has Sangria and you can get spirits if you want.Theres also slush for the kids as well as the other soft drinks everything is self service exept spirits and slush.The main bar is next door to the restaurant beer and soft drinks are still self service everything else you have to get from the bar.This is well organised and queuing is kept to a minimum didn,t try the cocktails but they do give you a good measure of spirits though they are local brands they taste ok.If you want a good brandy or whisky you,ll have to put your hand in your pocket.The evening entertainment is in this area and it does get very busy. As for the entertainment, well this is an international hotel so dont expect much. MR and MRS contests and people miming to Grease and We Will Rock You might be a good night out in Warsaw or Moscow but it just doesn,t do it for me (see my review of Delfin Azul, Alcudia).The entertainment team do put in alot of effort though and the daytime activities are good if you want to join in though you aren,t put under any pressure.
Now for the pool area .This is 5 star and the best thing about this hotel. There are three pools set in lovely well tended lawned gardens with plenty of shady trees and 4 or 5 lifeguards on duty all day. Theres a good sized paddling pool with a fountain and small toddler sized slide, with a shady pergola running along one side. The middle pool is circular with an island for sunbathing in the middle.Your not allowed in here with inflatables or balls and the life guards or strict on this.Then theres the largest pool.This has three good water chutes( the adults enjoy them as much as the kids),You can use lilos etc and there are three jacuzzi,s just above the pools near the water chute entrance,I wouldn,t say the water is warm but it didn,t give you a shock when getting in, certainly warmer than a lot i,ve tried.As for sunbeds, well there are plenty for everyone but you do still get the usual morons getting up at the crack of dawn to reserve beds with towels (usualy Brits disappointingly).Theres a stage near the middle pool where the daytime entertainment takes place, the music might be a bit loud for some but it shuts down between one and four.The only improvement I could suggest for the pool area is that it could do with some mobile parasols as the shade is limited close to the two large pools and the ones that there are, are fixed into position.
The hotel is located on a quiet service road so theres not much traffic to negotiate when venturing out. To get to the beach turn left outside reception walk about 30 yds, cross the road
then its down the steps didn,t count em but they are steep and will be tricky for the elderly and families with toddlers,But if you,ve been to Scarborough or Whitby you wont give a second thought. The beach itself is the usual dark brown Canarian sand with some good waves for body boarding(not big enough for surfing).Thers also a rocky area which is great for crabbing and rockpooling.There are also life guards on duty and toilet facilities.The promenade runs right down to the Maspalomas dunes(about an hours walk).San Agustin has joined up with Maspalomas and Del Ingles so you dont know when your leaving one and entering the other.These resorts are purpose built so dont expect cobbled street fishing villages they are just holiday accomodation and commercial centres containing shops, bars and restaurants.If like me you came here in the 80s/90s well it,s all looking a bit sad now the rise of the All Inclusive has destroyed the nightlife.The bars are nearly all empty and a lot of the shops have closed down.A few people do go out after midnight (probably because A I usualy stops by then) but its nothing like it used to be.
To sum up this is fantastic value accomodation and if it had air conditioning would be pushing for a four star rating as the food and pools are certainly worth that.
Now for the BUT.....
As mentioned at the start of this review we booked late and asked for two quiet rooms close together as ther were no family rooms left. We got rooms210 and218 in the Tarra block. On arrival we found these rooms were above the hotels disco which is open 12 till 2 Fridays and Saturdays.They also look out of the back of the hotel where the hotel laundry, workshop and staff parking were located but wost of all there was a hydraulic trash compacter and bottle skips in the far corner of the yard.The first morning we woke to the sound of loud voices (6:30am) it was the laundry staff having a fag outside.That evening the music from the disco wasn,t too bad but at 2am we were woken by the bottles drunk in the disco being skipped, then at 5am the kitchen staff started cleaning out the bins ,then when the trash compacter started up at 6 this drowned out all the other noise.We thought we,d put up with it for one more night as the disco is only open Friday and Saturday. But Sunday night Monday morning the noise of the trash compacter and bin cleaning as well as the refuse lorry arriving under our rooms was the last straw. We were offered (after more than one complaint) a room change but the rooms weren,t together so this was no good so as we were half way through our stay we decided to accept cash compensation instead.This was after a lot of trips to see the rep and hotel staff(once at 5am).Thomsons resort manager sorted it out to our satisfaction in the end but it has to be said that we requested to see the hotel manager twice and he refused to see us.We kept getting told nobody else had ever complained which I find hard to believe.So if you get allocated rooms in the Tarra block overlooking the back 210 to 220 and also rooms above and below (even numbers only) DONT accept them. N.B All the family rooms are away from this area overlooking the pool, gardens or road at the front of the hotel so wont have this problem.
I,ve think i,ve wrote a fair review despite the problems on our trip. Despite this I,ve still rated this hotel highly as 99.9% of people will have a fantastic holiday ,book it you wont be dissapointed.

Room Tip: Avoid the Tarra block even numbers 10 and above.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,449 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
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English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 8, 2013

Travelled here as a late deal.There was 7 adults and 2 children and we all had a fantastic time. Pool areas were very clean and well kept with plenty of sunbeds all round, was abit concerned areas might be slippery as found at other hotels but not here as lifeguards mopped areas and placed signs down to warn of wet areas. loved the three pool areas and that each had there own rules which meant you could relax in the pool without being hid by balls or lilos.Found all staff to be very friendly and helpful. Food was very varied and always found something to eat especially my 4yr old who loves veg found the drinks were good and liked the self service as no queues. Entertainment were fantastic with the children, always greeting you as they walked through the complex and never harassed you to play games which made more people want to play. Was a walk to the beach but was well worth it we went early morning before it got too hot and it is hotter than you think so beware even though there is a breeze. We would go here again and recommend to friends.
There are so bad bits too: not any shops along the seafront. Not enough umbrellas to shade under for young children around the larger pools but this hasnt put us off and would look and going here again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanAtlanticHotel, Dirección at IFA Interclub Atlantic Hotel, responded to this review, August 16, 2013
Dear Theresa,

Thank you for choosing the IFA Interclub Atlantic Hotel for your holidays and also for sharing your review on TripAdvisor.

We feel so glad to hear you and your relatives had a fabulous time with us! We also appreciate your kind words regarding our pool area, the entertainment and specially those regarding our helpful staff. Thank you very much...

We hope we can welcome you again in a near future.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 8, 2013

me my partner n my daughter aged 21 n son of 7 have just returned from 10 nites stay n i wished we stayed longer it was a fantastic hotel ,the food was great with a nice variety of food ,all the staff was friendly n our rep adam was great help too,the hotel was so clean and u could see every day the cleaners cleaning everything from washing the slides down to cleaning the rooms,there was always plenty off sun loungers so no need to rush out in morning to put towels down on the loungers ,we went to the local water park n to palmitos zoo which both was great days out and also went camel riding which was great fun,and the entertainment team where great they always had fun stuff to do for kids and adults during the day and of an evening there was shows n different things to watch they worked so hard and we had many laughs watching them,id recomend this holiday to familes and even couples,theres everything u need on site a mini market ,shoe and bag shop,doctor,hair dressers and massage place .all im left to say is fab fab fab

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanAtlanticHotel, Dirección at IFA Interclub Atlantic Hotel, responded to this review, August 12, 2013
Dear guest,

Thank you for choosing the IFA Interclub Atlantic Hotel for your holiday on the island aswell as for sharing this nice review on TripAdvisor.

We are so glad to hear you enjoyed your stay with us and that you appreciated the quality and variety of the food and our friendly staff.

We hope we can welcome you again soon!

Best regards from Gran Canaria!
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Sheffield, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 7, 2013

Me and some friends came here and we really enjoyed ourselves. Evereything you need to know: Most of the guests were families with the occasional young couples and teenagers. The pool area is amazing and there are plenty of sun beds available for everyone during the day. I was pleasantly surprised by the food, there was a mixture of different meals available including British cuisine like steak and roast chicken and there was pizza, chips and burgers available all day at the pool bar. The only small issue was that you can't drink the tap water in Gran Canaria and bottled water was not included on the all inclusive however, even though there is a sign telling you not to do so, you can just fill up your own water bottles in the canteen or the pool bar from water dispensers. Also staff were very friendly and helpful.
We asked for a quiet room so we got a room on the 5th floor in the corner which had amazing views of the hotel and the ocean. However this resort isnt that quiet. There is music playing most of the day from the pool area and music does go on until about 11 at night when the entertainment (which is both child and adult friendly) stops however its not too bad at all. Only issues with the rooms is that there is no air conditioning and when i first lied on the bed it felt like a rock. However the rooms weren't too hot at night and after the first night you completely get used to the beds and i'm the fussiest sleeper yet i managed to get a good nights sleep for the rest of the holiday. Overall this holiday was very relaxing and laid back, its a very good choice for people with young children.

Room Tip: Ask for a quiet room and they'll put you in the building with 5 floors at the top which has grea...
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanAtlanticHotel, Dirección at IFA Interclub Atlantic Hotel, responded to this review, August 9, 2013
Dear guest,

Thank you for choosing the IFA Interclub Atlantic Hotel for your holiday aswell as for sharing your review on TripAdvisor.

We are glad to know you spent a relaxing holiday with your friends and that you were impressed by our pool area and the food served. Furthermore, we appreciate your nice words regarding our friendly staff.

Last but not least, we would like to thank you for your feedback since our guest's impressions help us improve our service day by day.

We hope we can welcome you again on a further occasion.

Kind regards
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 6, 2013

On arrival at the hotel at ten at night thought it was a back street we had stopped in but the book was totally different from its cover. Once inside I would struggle to find a cleaner more friendly hotel than the inter club Atlantic. The reception staff were all English speaking and I found plenty of English German and Russian people staying here. The rooms were very big for a family room with a double bed and two singles and a separate bathroom and a walk in closet which contained the safe. The maids come in everyday and clean and empty bins and make beds. The pools are clean no ear infections as we have had in turkey and Tunisia the past five years. Never had a problem getting sunbeds either. The food was fantastic and their is a Chinese chef in the evening session that cooks meat to mouth watering. The beach is down 156 steps and is not worth a visit as its black sand and you look like you have been down a coal mine. Aqua land is well worth a visit and take euros with you for this one as it can be pricey but the park is well worth it as most of the slides go into shallow pools and as such most kids can go on. I have to mention the drinks at the hotel also as I have never stayed in one where I serve my own beer what a cracking idea no queues for drinks even soft ones as all help yourself. We checked out at twelve noon on our last day for a nine thirty pm flight and found our inclusive allowance ends with you at check out. All in all a great holiday and the weather was scorching from start to finish.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanAtlanticHotel, Dirección at IFA Interclub Atlantic Hotel, responded to this review, August 8, 2013
Dear guest,

Thank you for choosing the IFA Interclub Atlantic Hotel for your holidays aswell as for sharing your experience on TripAdvisor.

It is a great pleasure for us to hear you enjoyed your stay with us and that you liked our facilities and the food served.

We hope we can welcome you again in a near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derry, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 5, 2013

family of 2 adults and 2 kids ( 6 & 5 ), stayed here late july 2013. we found the experience fantastic, hotel staff, especialy restaurant staff were friendly and very hard working. the food was superb, choice was excellent and plentiful. kids loved the swimmimg pool and slides. everywhere lovely & clean and well maintained. need to rise early to get the sunbeds of your choice by the pool but not in short supply elsewhere. hotel spread over three floors. had read reviews complaining about lack of air conditioning but we didnt find this a problem at all ( even though temperatures were around 30 degrees when we were there ). check out is 12 oclock but if you have a later flight the hotel allow you to store your luggage and offers use of a complimentary room to shower/prepare for departure, at no extra cost. so you can make full use of the last day of your holiday at the hotel doing things you would normally do - pool, restaurant , kids club etc. overall we highly recommend this hotel, their staff, facilities, restaurant, location ( 30 minute transfer from airport ) and we thoroughly enjoyed our family holiday here. a big thank you to ifa interclub atlantic hotel.

Room Tip: play the water polo at 4pm.....great craic.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanAtlanticHotel, Dirección at IFA Interclub Atlantic Hotel, responded to this review, August 7, 2013
Dear guest,

We would like to thank you for choosing the IFA Interclub Atlantic Hotel for your holiday aswell as for sharing this wonderful review on TripAdvisor.

We are really happy to read that you spent a fantastic holiday with us and that you specially liked our hard-working staff, the food and our facilities.

We would be delighted to welcome you and your family once again!

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stansted Mountfitchet, United Kingdom
1 review
3 of 5 stars Reviewed August 5, 2013

the location of the hotel was a bit out of the way 220 steps to the beach our room was ok but nothing to write home about entertainment was more suited for children other hotels we have stayed in have entertainers brought from outside the staff here were working non stop but not very good we did not like the idea of the bar shutting early at 12 and you could only get a later drink on friday or saturday night in the disco we were actually asked to leave the bar one night at 12 not very happy about this .The pool areas were quite good but once again good for the children The food was quite good but repetitive did not like the fact that children were allowed to get there own food which was wasted and running around the dinning room as two adults travelling without children we would not recommend going here nothing for adults at all children running around everywhere late at night because Gran Canaria is a warm place place this hotel should really have air conditioning in the room and have to rent a fan not enough seating area outside also there was not a no smoking area Peter and Sandra

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about IFA Interclub Atlantic Hotel

Address: C/ Los Jazmines 2, 35100 San Agustin, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > San Agustin
Amenities:
Bar / Lounge Beach Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in San Agustin
#7 On the Beach Hotel in San Agustin
#8 Romantic Hotel in San Agustin
Price Range (Based on Average Rates): $
Hotel Class:3 star — IFA Interclub Atlantic Hotel 3*
Number of rooms: 420
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Also Known As:
Hotel Ifa Interclub Atlantic
Ifa Interclub Atlantic San Agustin
IFA Interclub Atlantic Hotel San Agustin, Gran Canaria

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