Arrival: We have stayed at The Faro several times over the past few years. This visit was to celebrate my birthday. On arrival we were greeted with a glass of cava and a warm welcome from the reception staff. As we were repeat guests we given key cards to four rooms to choose from, very generous of the reception staff.
Rooms: We chose room 111 on the ground floor overlooking the hotel's garden area and pool. The rooms are lovely, quite large and kept very clean by the very efficient housekeeping staff. Pool towels, slippers and robes in the bedroom are provided free of charge. There is a kettle, cups, tea, coffee and tray provided, beverages are replenished daily. Powerpoints by the dressing table, very handy when using your hair styling products. There is a sofa bed in the room and a small table. The only bad point was the air conditioning, in previous years it has been excellent, see below.
Restaurant: As always a huge variety of food, cooked to order and presented well during both breakfast and dinner. Service was excellent and the staff were always pleased to help, they decorated our table for my birthday and we didn't tell them, top marks. A bottle of cava and a basket of fruit was delivered to our room for my birthday, again without asking.
Spa & Pool: These were both excellent, lovely and clean. The indoor pool, steam room, sauna, ice bath are free to use, there was a gym, I think it was free to use but we didn't check that out, looked like very hard work to us.
Air Conditioning: Reception informed us the air conditioning was only working to 50% capacity and would not be repaired until 23 June. We spoke with the Hotel Director and he said he was not aware of the problem, he sent an engineer to our room within 20 minutes. All credit to the engineer, he did make it slightly better and he said there was a problem with the air conditioning throughout the hotel. The room was not cool enough even when the air conditioning was on 24/7 at full rate. The outside temperatue was almost 40deg, it made for an unpleasant stay. Since returning from our holiday we have e-mailed the Hotel Director, two weeks later he has not replied for whatever reason that may be! We telephoned the hotel before we left home to check the air conditioning was working efficiently and we were informed it was, let's hope it has been repaired and that it is not a cost cutting exercise.
Would we stay again: If the air conditioning was working efficiently a definite yes. We found it difficult to comprehend that such a large hotel couldn't have their a/c repaired for over a week. We wouldn't expect to only use 50% of the swimming pool or restaurant. We had a very good holiday, had the a/c been working properly it would have been excellent. Next time it's back to the Riu Palace Jandia.
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- Also Known As:
- Faro Jandia Hotel
- Faro Jandia Peninsula
- Hotel Faro Jandia Fuerteventura/Morro Del Jable