Booked a last minute 3 night break for our honeymoon on a budget. We tell the agent about a place in alcudia we'd previously been to, we new what we wanted and they suggested the pins as was on a par with hotel Jupiter. Trusting them we went.
Got to the pins, tidy on the outside, tidy reception. At reception our booking was unheard of, once proved with our paperwork they then said we we entitled to b&b- not the full board our paperwork said.
Our room was disgusting, dirty bed sheets, orange rusty water, completely rotten bath tub and much much more.
With me in tears my husband demanded our agent move us. Half my time away was stress!

Our recent trip was as we expected from reading reviews and generally doing our homework! we found Santa Ponsa the ideal place to stay for travelling around Majorca brilliant bus service enabled us to go out and about every day. Santa Ponsa Pins Hotel is tired and in need of complete overhaul but the staff are friendly and very overworked! only seven staff to run the whole place meaning the poor cook doing long hours and pulling in cleaning of rooms! needless to say the food although to the best of her ability was not up to usual hotel standards and choices very limited! But we did read reviews and expected what we received! and as the price for the two weeks compared to that of self catering apartments....so our thoughts were if we have to eat out we haven't lost anything and we did eat out quite a bit..but also we didn't have to cook or wash up etc.

I read the other reviews before booking. I wanted an inexpensive week in the sun, Money was really important. The hotel staff were always kind and helpful, you did have to hunt them down as they worked the desk and the bar area. Not a big hotel so was seldom a problem. Main reception was clean and tidy, public toilets were kept clean and stocked. Our room key came on a oblong of wood, very DIY. The lift was tiny and claustraphobic. Our room was on the third floor, 317. First impressions. the hotel, apart from the reception area, had been painted with undercoat, did not give a bright clean look... Our room had three beds in it and felt very cramped but it was all clean and tidy (undercoat again). The bed covers were well used but clean they were at the end of their life span. Our balcony made up for the cramped bedroom. Can i just say, i hate plastic chairs. Our cleaner was really nice, even tried to help us with our spanish. We were on a half board basis. It was not well catered for, i am not saying the food was awful, it was basic (very). If you have not paid too much for your trip, then you have no complaints and there are plenty of nice restaurants and tavernas throughout santa ponsa. The hotel is a ten minute walk into the main square and there is always something on in the little wooded area next to the beach. Oktoberfest during our trip. I confess that we did very little apart from walking throughout our trip. The buses to palma and elsewhere stop a two minute walk from the hotel. Down at the beach there are a great deal of boat trips to be had. the Marina is a 25 minute walk from the hotel and if you are into gazing at wonderful pleasure crafts then you wont be dissappointed. The beach would be ideal for those with young children. The big question is always would you go there again. YES at the right price.

The hotel is a 5 min walk to the beach in a lovely quiet area, there are two supermarkets next to it for all the essentials. 
Rooms are clean and tidy, balcony with view onto the pool and bathroom is a little tired. 
Pool is lovely and gets the sun until after 6pm, the sun loungers have seen better days but there are always free ones and the pool is quiet and relaxing.
The staff are lovely, although service is a little slow as they are manning the reception and bar.
Overall a great place to stay out of thr way of the noisy centre but only a very very short walk to the beach and restaurants.