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“Big disappointment.” 1 of 5 stars
Review of Pirates VIllage

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Pirates VIllage
3.0 of 5 Hotel   |   Avda Rey Jaime I, 07180 Santa Ponsa, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #12 of 36 Hotels in Santa Ponsa
Dublin, Ireland
1 review
3 helpful votes 3 helpful votes
“Big disappointment.”
1 of 5 stars Reviewed 3 weeks ago

Pirate themed holiday hotel is just a name and the reality is a big disappointment. Let's start with the pool: nice pool with everything you need to keep the children happy for a couple of days while it's all new to theM. That's where the compliments end. The room we got was inconsistent and basically ugly and uncomfortable with the bathroom from a few decades ago. Cleaning was good upon arrival but not maintained, unless just changing towels is considered good housekeeping. Food was mediocre and looked far better than it actually was and the bar/dining room staff were horrible especially the English guy that is only nice to young girls he wants to take to nightclubs after work.
They charge 5 Euros to use their pool for outsiders, so I would stay anywhere else in Santa Ponsa and maybe pay the five for my kids to just use the pool.

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran_Isla_Manager, Gerente at Pirates VIllage, responded to this review, 1 week ago
Dear Mary,

Thank you for taking the time to leave us your feedback. We are currently renovating all the apartments, so hopefully the issues with the old apartments will be solved.
Regarding the food we are currently increasing the size of the buffet to to offer a larger variety of dishes and we are changing the chef to increase the quality of the food.
Moreover we are also renovating the bar terrace and the solarium area to increase comfort.
We hope that with all these changes you give us another opportunity on your next visit to Mallorca.

Again, thank you for your time and for staying with us.

Gran Isla Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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679 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
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English first
Halifax, England, United Kingdom
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

EXCELLENT. We stayed last year with myself and hubby 3 boys 10, 4 and 18 months. Fantastic staff and fantastic atmosphere. Needless to say we are going again this year. Any bad reviews well it baffles me. unless you are expecting a five star luxury holiday for three star money, this hotel far exceeded our expectations ,a fab place. Very nice staff nice clean rooms,food excellent especially for a hotel with this star rating. yes maybe sometimes a little crowded at pool but it is a family hotel

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed as a family of 5 with a newborn baby and children aged 12 and 4. We all loved it,there was something for everyone and not to far from the beach,shops etc. The entertainment is amazing we would most definitely stay there again and recommend to family and friends

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falkirk, Scotland, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

stayed here with my 4 year old great entertainment food great but not much room at the dinning tables they need to space the tables out a bit more kids club was good pool was cold tho wouldnt go back as we had our door kicked in one night and the person came into our room the staff didnt realy care much got told this has happened before few wee shops about and the beach 5 mins walk away

  • Stayed October 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 24, 2014

Having stayed here for the last 2 years for 1 week in late October I have seen a lot of improvements since Gran Isla resorts took over, The nightly entertainment has been amended which is good to see, the staff are very friendly & helpful & the daily entertainment around the pool is very good on some days there is room for improvement. The food is of a good standard & there is always the option to go to the Irish quarter if you want a change. The children's entertainment & daily club are excellent & they are well looked after, the accommodation is being improved again this year & the rooms are very good. My overall review is good value for money a holiday to remember will be booking again next year for the whole family.

Room Tip: First floor or above facing the pool above the bar area so you get a good view of the stage for the...
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  • Stayed October 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tralee, Ireland
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 23, 2014

great hotel for famalies with kids under 12 ,
my boys were 13 and 15 had a good time ,
very safe and friendly ,
we were in the older room , would love the theamed rooms though
would visit again with our younger kids

Room Tip: try to get a theamed room they look fantastic
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  • Stayed October 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2014 via mobile

I stayed at the Pirates village during mid term with my 4 year old son,we both really enjoyed it,the hotel had a great Halloween atmosphere,very well decorated & amazing shows,my son enjoyed making pumpkins in the mini club also,he made some new friends & enjoyed the activities on offer.
The food was great plenty of choice & something different every nite,the rooms have self catering facilities so be sure to bring some tea bags from home,there's a very reasonable super market right across from hotel and the beach is 5 mins walk so everything is really handy & hassle free.
Ive just booked to go back next summer with my sister & her family really looking forward to it.

  • Stayed October 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pirates VIllage

Address: Avda Rey Jaime I, 07180 Santa Ponsa, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 36 Hotels in Santa Ponsa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pirates VIllage 3*
Number of rooms: 143
Official Description (provided by the hotel):
Discover and experience a brand new and unique holiday themed hotel concept at the Pirates Village in Majorca. Step over the threshold of the Pirates Village and holidaymakers of all ages can jump straight into a world of pirate adventure. Participate in the Pirates Village life, and enjoy the exciting and interactive adventure of becoming a real pirate. ... more   less 
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Also Known As:
Pirates VIllage Santa Ponsa, Majorca

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