Having read the reviews before we left for the airport I have to say I was more than apprehensive about our stay here. However I am pleased to say that we have just come home from a great week.
On arrival check in was friendly and quick, because we had to wait on the transfer coach for so long at the airport we were very late in arriving so had missed dinner, however we were told that there would be a cold meal available for us shortly and there was. A nice salad, with drinks and desert.
Our room was at the back of the hotel on the top floor, the view was nothing startling but this was not a problem for us and we liked the quietness in this part of the hotel. The room was spacious and very clean. Safety box key hired from reception, there was a fridge, but we did not pay the charge to rent and the TV had BBC1, BBC2, ITV & ITV2. We do not watch TV on holiday as a rule but, it was nice to catch the news when getting ready for dinner. There was a hairdryer in bathroom and we had maid service everyday, with fresh towels, beds were changed couple of times and were very comfortable.
The food was all good, I am a very fussy eater and never had a problem getting something the whole week. I have to agree that the food could have be warmer, but it was fresh and good choice. It was nice having the choice of "english" bacon at breakfast time as I am not a lover of spanish bacon. At lunchtime there was a good choice of hot and cold dishes in the dinning room or toasties, burgers & hot dogs by the pool. The evening buffet was plentiful. There was always 2 soups, a "special" served by the chef either roast meats or paella. Then 3 or 4 other dishes and a pasta dish. Plenty vegetables and vegetarian options, stuffed peppers, homemade tarts, pizza, boiled potatoes, roast potatoes and chips. Dessert was 6 or 7 choices and always the best custard I have ever had overseas! If all inclusive like us, beer, wine, soft drinks and water were served from the bar in the dinning room. We did not find the food to be all processed, dishes had obviously been made from scratch in the kitchen. I do agree with others that the dress code of some guests was unusual, especially for dinner.
We found the Thomson Reps to be very friendly and helpful and especially liked Cat and Liam's 5pm quiz was entertaining!
The pool area was spacious and clean, yes the sunbeds were very close to each other but at least there were plenty of them and more importantly plenty umbrellas for shade.
We did not sit inside for the evening entertainment, but did hear it from outside, bingo nightly and then an act. I personally feel that the entertainment started too late and it would have been good to have something going on from 9pm, the girl was very enthusiastic and very popular with the children. The bar staff were friendly and we never had a problem getting served. During the day coffee and tea all ready to help yourself and there was a water station available at all times.
The location was spot on, close to the beach and bus station for getting about further a field if that is what you are looking for.
We would return to this hotel again at the same time of year, I do not think it would be our choice in July, August but that is only becasue we do not like madly busy hotels.
All in all we had a grand time and would recommend to family and friends. If you are looking for 5* luxury or coming in off a cruise you are likely to be disappointed with some aspects, that is why it is rate 3* but I would give it 3*+. New owners seem to be listening as the reviews appear to be getting better, they deserve a chance to work on areas for improvement.
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- Also Known As:
- Hotel Rey Don Jaime
- Rey Don Jaime Santa Ponsa
- Rey Don Jaime Hotel Santa Ponsa, Majorca