Saved up so our family could take a well deserved break in Santa Ponsa but unfortunately from the moment we arrived to this hotel I could tell things were not going to be that good. The receptionist tried everything to convince us to go to another hotel because they had sold rooms they didn t have! We were told by other guests that they were sending a lot of people to other hotels and they was a lot of shouting at the reception everyday because they felt cheated. Receptionist disliked us because we didn t want to go away and she took around an hour just to check us in even though there was nobody else waiting and there was a big, rowdy family having a massive row just outside the front entrance swearing. I can´t believe no staff member went out to tell them to shut up. My kids were getting scared by all the shouting and in the end my husband had to ask them to quieten down himself! Our room was grotty. It was smelly and not properly cleaned. The sofa had a lot of stains and God knows what all over it, so I put down towels before letting anyone sit down on it. Beds lumpy and limp thin pillows. The swimming pool was not a relaxing, nice atmosphere to be around, mainly because the pool was dirty so we didn´t feel comfortable getting in it. Oh, by the way the barmen are useless. They act like they are being forced to work and hardly ever smile and never chat to customers unless you are pretty female, young and single. Also the location is rubbish as there is a upwards walk back up to the hotel from the resort and apart from their sister hotel across the road there are no more hotels in the area. Would never go back here and never recommend it to anyone.
- Official Description (provided by the hotel):
- Jutlandia Apartments is a wonderful Mediterranean aparthotel located in the beautiful resort of Santa Ponsa and just a little walk from the beach. With plenty of activities, both inside and outside the venue, Jutlandia Apartments is an excellent choice for families and couples. Jutlandia Apartments is managed by Gran Isla Hotels, a boutique hotel chain that is unique in giving the "personal touch" in their establishments that only a small chain can give. ... more less
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- Also Known As:
- Apartments Santa Ponsa
- Jutlandia Apartments Hotel Santa Ponsa
- Jutlandia Apartments Santa Ponsa, Majorca
- Jutlandia Santa Ponsa