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“More 3 star than 4” 1 of 5 stars
Review of SENTIDO Punta del Mar

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SENTIDO Punta del Mar
3.0 of 5 Hotel   |   c/ Huguet des Far, 11, 07180 Santa Ponsa, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #3 of 36 Hotels in Santa Ponsa
Certificate of Excellence 2014
Carlisle, United Kingdom
1 review
4 helpful votes 4 helpful votes
“More 3 star than 4”
1 of 5 stars Reviewed August 30, 2013

Arrived with open minds but having read mixed reviews were a bit unsure as to what was awaiting us. The views are impressive as soon as you walk in but we found the reception staff a little slow at checking in. There was a lady asking a lot of questions in front of us and she was apparently so engaging that she required both staff members attention. Anyway, once in our room we unpacked and headed down to the pool. It was around 3 pm. but unfortunately there were no free sunbeds. We made sure we were down bright and early the next morning to secure some! There is a lifeguard that patrols the pool area leaving little notes if you leave your sunbed unattended, which sounds like a good idea but it felt and looked a bit like a traffic warden giving tickets to parked cars! and we found ourselves continually checking our watches when we went for a drink/snack/to the loo in case we were away from our beds too long! The pool was nice and clean though and if you managed to get a good spot was a lovely way to spend a morning or afternoon. We unfortunately had a problem with smelly drains in our room which was a shame as it was quite strong, especially in the morning. Apart from that it was very clean and again the views were gorgeous. They have wifi but it is very slow so do not expect to get a decent connection. The one thing that riled us the most during our holiday was witnessing the staff member on the restaurant door turning away a lovely gentleman in his 60's due to the fact that he was wearing smart Bermuda shorts. We had the heads up on this weird policy due to reading reviews, but it just seemed totally uncalled for and was obviously embarrassing. The fact that we were then sitting next to a 18 yr. old girl in a skirt so short it looked like a belt just made it more annoying! On reflection we had a relaxing holiday here but would not choose to book again.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H-Director, Gerente at SENTIDO Punta del Mar, responded to this review, August 31, 2013
Dear guest,

Thank you for giving your opinion about Sentido Punta del Mar.

We are sorry about the fact that you had to wait when cheking-in. We try to do our best to give the room as soon as possible, but the check-out time is a 12.00 and when the hotel is full it is difficult for us. We would like to apologize for this issue.

Regarding to the sunbeds policy and the dress code in the restaurant, we accept your opinion and we will take it in consideration.

Thank you for staying with us.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,045 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (336)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 29, 2013 via mobile

This was the first 4* all inclusive adult only holiday myself and my husband have ever been on and we loved it!!
The staff were helpful and friendly always.
The food was great with really good variation and themed nights. The 'white themed night' was particularly lovely. The al a carte restaurant was fab too!!
The entertainment staff were lovely too. Very happy and enthusiastic without being overbearing. Loved watching the daily aqua aerobics :)
The female lifeguard was very good, on the ball and efficient.
The rooms were big and very clean!!
And without doubt the best views of any hotel I have ever stayed in.

We had an absolutely fabulous time at this wonderful hotel!!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H-Director, Gerente at SENTIDO Punta del Mar, responded to this review, August 31, 2013
Dear guests,

We would like to thank you for taking your time to write your opinion about Sentido Punta de Mar.

We do our best to give the best service and keep our guests happy.

Thank you for staying with us and we look forward to seeing you in a near future!

Best wishes
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Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 29, 2013

My husband and I stayed at this hotel from 10th-17th August and we had an absolutely brilliant time! We simple cannot fault anything with the hotel and it is the first time we have been anywhere and said we would go back. The views were sensational, every single member of staff was so friendly, the service, cleanliness, rooms, food, everything was great. It was a fantastic holiday and we will certainly be booking again!
Thanks for a great time!

Room Tip: Floor 7 has great views!
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H-Director, Gerente at SENTIDO Punta del Mar, responded to this review, August 31, 2013
Dear Mrs. Katie,

Thank you very much for all your nice comments about us.

It is really gratifying for us to know that you enjoyed during your holidays at Sentido Punta del Mar.

Thank you as well for coming and we hope to see you soon!

Best regards
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stonehouse
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 28, 2013

just returned from a week at punto del mar. my wife and I booked a last minute holiday to celebrate our silver wedding and we loved everything about the place.Location, cleanliness, staff were all 11/10 everything else only 10/10. simply a wonderful peaceful hotel to stay in and would recommend it to anyone. The adults only concept was ideal for us and though we were originally booked as half board we changed to all inclusive on check in at a cost of 300 euros extra for the week which turned out to be tremendous value. I cant praise the staff highly enough nothing was too much trouble for them and the food was varied and plentiful in a spotlessly clean and spacious restaurant. pools werelovely and the sunbeds were scrupiously monitored by the security staff. The all inclusive drinks were perfectly adequate with gordons gin baccardi rum etc all served as well as alovely local beer estrella dramm as well as a different cocktail of the day every day. all in all if you are acouple or a group of friends looking for a nice breakaway then look no further.

Room Tip: room 520 next to blue bar ( personal service) fantastic
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H-Director, Gerente at SENTIDO Punta del Mar, responded to this review, August 31, 2013
Dear Mrs. Linda & Mr. Tom,

We would like to thank you for sharing your experience at Sentido Punta del Mar and for staying with us.

Thank you as well for considering the job of the staff.

We are happy to know that you had a good time here and we look forward to seeing you back soon!

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 27, 2013

I returned home on the 22nd of August after spending two glorious weeks all inclusive at the Punta del mar. As a seasoned traveller i can truthfully say this is the best hotel that i have stayed in.
My room was on the third floor no. 311. The view from here was breathtaking which was overlooking the bay and open sea.
All of the staff were polite, helpful and friendly nothing was to much bother for them.
I could not fault the food in the restaurant or at the pool snack bar, The food was varied and plentiful.
The pools and the pool area were spotlessly clean as was the rest of the hotel.
A big thumbs up must also be given to Sam and Adam the entertainment team, They kept guests entertained daily with aqua aerobics and poolside games and the evening entertainment was tailored to suit all age groups.
The surrounding area to the hotel is secluded and quiet. But within ten minutes walk from the hotel there is a delightful square with restaurants, gift shops, a couple of bars and taxi rank.
If you want a livelier shopping area and beach. A trip to Santa Ponsa Plaza is about half hour walk away or a taxi ride costing 4.50 euro's
A trip to Palma to see the famous cathedral is a worthwhile trip.
I have enjoyed my holiday so much that i am arranging a return visit for next year

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H-Director, Gerente at SENTIDO Punta del Mar, responded to this review, August 28, 2013
Dear guest,

Thank you very much for sharing your nice comments about the hotel and for staying with us.

We are happy to know that you had a good holiday at Sentido Punta del Mar.

Looking forward to see you soon again!

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 27, 2013

Booked a week at Sentido Punta del Mar. The reviews sounded really amazing but this was not the case when we stayed here. We did get offered the water or orange juice at reception, but there was a mix up with rooms and suites etc and the check in took longer than usual. The room disappointed us, it was compact and that's being kind. The views are fantastic, as it's on a hill and one of the selling points of the hotel is it's large glass windows with sea views. The room had a problem with noisy air/conditioning as soon as we put it on the first day. This degenerated into a complete malfunction, which at first we were relieved with the end of the clicking noise. However we were told that it would be fixed by the time we got back that evening. It wasn't and we were again told sorry, it will be done by tomorrow. It still wasn't with no apologies for a lack of service. This made sleeping and getting ready in the morning a difficult task and in turn made a bad feeling to the start of the day, the exact opposite of the idea of coming to a relaxing cool, calm expensive retreat. Cannot say how this simple problem resulted in such a bad experience for us. This could and should have been a wonderful week. It wasn't, no excuses.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H-Director, Gerente at SENTIDO Punta del Mar, responded to this review, August 28, 2013
Dear guest,

We would like to thank you for giving your review and for staying with us.

First, we want to apologize for this issue that you had during your stay. We would like to inform you as well that we have already spoken with the Maintenance department to checked what happened. Normally we send the technician straight away and if they say that it is not possible to be solved, we do our best to give the guest another room.

We have checked room per room and now is working properly in all of them.

Sorry again and we would like to see you again to see the improvemet.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 27, 2013

I booked this hotel after staying at the cala vinyes on two previous occasions. On arrival it was not a disappointment. The staff are exceptionally helpful and cannot be faulted for their very helpful demeanour. It has two bars but if you are AI the full range of drinks is not available in both bars. Our air conditioning did not appear to work but this was soon resolved on our first night. There was no fridge in our room and unfortunately despite a number of requests for one, including to our rep we still did not receive one. On speaking to another guest it would appear this was not a one off as their room does not have a fridge either. These rooms are advertised as having fridges and I am sure it was part of the criteria in them being given four stars....I feel very sorry for the reception staff who are required to fob off guests who go to them with complaints about something so basic.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H-Director, Gerente at SENTIDO Punta del Mar, responded to this review, August 28, 2013
Dear guest,

Thank you for giving your opinion and for staying at Sentido Punta del Mar.

We appreciate that you take in consideration the job of our staff.

Regarding to the fridge, we would like to apologize for this fact. Most of the rooms are provided with fridge, but for next time we would recommend you to send us an email requesting one.

Thank you again and we look forward to seeing you soon!

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SENTIDO Punta del Mar

Address: c/ Huguet des Far, 11, 07180 Santa Ponsa, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Santa Ponsa
#4 Family Hotel in Santa Ponsa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SENTIDO Punta del Mar 3*
Number of rooms: 234
Official Description (provided by the hotel):
SENTIDO Punta del Mar **** Location: On a slope above the sea, the center and the main beach are about 1500 meters away. The next bay and shopping area are a short walk away. Facilities: Renovated in 2012 the SENTIDO Punta del Mar with 234 rooms on seven floors has a lobby with sitting area, internet corner and WiFi internet access, TV room with satellite TV, a bar, a cafeteria with a large terrace and restaurant with sea views. The outdoor area has got a swimming pool, sun terrace with loungers and parasols and a poolside bar. Minimum age 16 years Meals: All meals in buffet form. Lodging: The rooms are equipped with shower / WC, air conditioning / heating, wireless internet, mini fridge, safe (extra charge), telephone, satellite TV, balcony and sea view. Junior suites are larger with the same features and in addition have a hair dryer, bathrobe, minibar and seating area. Double rooms and Junior Suites Superior have additionally with 2 chairs on the balcony. Sport and wellness Included: Indoor pool (for colder months), Jacuzzi, steam room, sauna, fitness room and table tennis. Extra charge: table tennis, billiards, bike rental, massages and treatments. ... more   less 
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Also Known As:
Punta Del Mar Santa Ponsa
Hotel Punta Del Mar
Punta Del Mar Hotel
SENTIDO Punta Del Mar Santa Ponsa, Majorca

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