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“Good hotel but staff the worst” 3 of 5 stars
Review of Hotel Globales Pionero

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Hotel Globales Pionero
4.0 of 5 Hotel   |   Puig des Teix, 5, 07180 Santa Ponsa, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #20 of 36 Hotels in Santa Ponsa
Aberdeen, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Good hotel but staff the worst”
3 of 5 stars Reviewed July 10, 2011

Arrived with two kids and two pensioners at 2300 hrs after traveling all day.the hotel reception advised that we were booked at the hotel butvthey are fully booked!
Demanded to talk to the manager who said he would up grade us to full board if we stayed at the hotel"Santa Ponsa PIns"only a two star! We went to have a look and ther was no fridge you would have to pay for ac.
Demanded that we had a confirmed booking and we have to stay at the hotel we booked.
After a lot of raised voices from both parties they put the six of us up in 3 rooms!
They were just chancing it as through the course of the week we heard numerous conversations to couples and families getting the same lies!
All we can say is the hotel is great location and the rooms were clean
The entertainment at night was the the pits anybody that says they enjoyed it must have a screw loose!
I had to get up at 0600 every morning just to get a sun bed,
The food was ok but after six days of the same tasting food you would of had enough!
The waiting staff at night have a big issue they have got to remember without tourists they would not have a job

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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623 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Silkeborg, Denmark
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 29, 2011

Before going to this hotel, I read a lot of the trip advisors. So I was very suprised to hear/see how good the hotel actually is. Food is fine and there is a lot of different meals. The facilities and entertainment in the evening are also fine. The staff did their best to serve all the tourists, who sometimes was very rude be leaving all their plastic at the pool area. The kids club staff also did a great job in entertaining our children. So i would recommend this hotel.

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 28, 2011

This is a site with three hotels sharing facilities. The Pionereo and Santa Ponsa Park are both 4* hotels and there is an apartments only opposite.
There were a number of people who had thought they had booked the Pionero and were located in the Santa Ponsa, so check before you leave. We stayed at the Santa Ponsa, and were very satisfied. There also appeared to be a number of overbookings, mainly from German and French agents. Of the two dinning areas we actually found the Santa Ponsa more appealing.
The rooms were on the small side, but more that adequate. Towels were changed on a daily basis, and the rooms were always cleaned daily. The TV actually has BBC1, BBC2 and ITV which enabled us to keep up with the news at home.
The food was typical all-inclusive, with plenty to choose from, and unless you were fussy, should not have a problem.
The are lots of activities to keep both adults and children happy. There are two outdoor pools and one indoor pool. Two area dedicated to sun bathing, with some shade.
I suspect during the high season, sunbead around the hotel pools could be at a premium
The shows were excellent, with live acts coming from the local theatre. We would have gladly paid £10 each to see some of these shows (recommend the Jackson Tribute)
The entertainment staff worked hard to keep activites going throughout the day
The only stupid thing was where you obtained your drinks from. On arrival you are given a coloured wrist band, however you cold only obtain drinks etc. from the bars allocated to your hotel. Example when we were watching a show in the Pionero Hotel, we had to walk back (100yds) to the Santa Ponso to get our drinks. This was the case during the whole day.
Santa Ponso is a lively place at night with lots of bars and shows, ideal for wandering around after dinner.
Buses run frequently to Palma, Magaluf and other destinations, and are half the price of a taxi.
There is a sandy beach (ideal for children) within 5 mins walk from the hotel. Sunbeds were charged at £9 each a day, so take your own towels etc.
The Thomson rep was excellent, and was always on hand to give good advise when using local services.

  • Stayed June 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MissyFCW
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 26, 2011

Start by saying that i was allocated to this hotel at the last minute due to an admin error, we had booked at the santa ponsa playa hotel 20m down the road, but the Playa, Park and Pionero are all owned by the same people, and you can use the facilities in all three.

We thought it was fantasic for what we paid, the staff seemed friendly, the food was pretty good (for an all inclusive), the place was very clean, and the facilites were great for the price and rating. Well worth it, would definately go again

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 9, 2011

I came back on tuesday 7th of june 2011 I found this hotel to be terrible the staff were rude rooms need carpets ripped up bathroom not the cleanest the food was not great same thing everyday entertainment was poor overall would never return to this hotel again.

  • Stayed June 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hampshire,uk
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 3, 2011 via mobile

Have just come back from a 5 night stay at this hotel.
The hotel for the price you pay is fine however most of the staff are so unfriendly you can be made to feel extremely unwelcome.
On the first night checking in we were met by a lovely smiley and chatty man who checked us in!!! Not a good first impression at all, the man was unfriendly, muttered only a few words, rude and didn't even tell us where to find our rooms . We ignored this thinking maybe it was a one off and the other staff would be nicer.........we were very wrong!!!
Bar staff didn't talk to you and you had to wait so long for a drink as only one member of staff are serving. They hotel don't seem to care about things like this as if your all Inclusive you've already paid so there's no benefit to the staff to serve you quicker.
There was one waiter in particular who was absolutley horrid! He is very very rude and would push you out of the way, no matter if your 18 or 88.This man clearly doesn't like his job and the general public and made this known to everyone!

Food: food was hit and miss, had some lovely meals but also some not so great meals. I would suggest marking the food with what's what as it put a lot of people off trying things.

Cleaners: the cleaners are very friendly and keep the hotel looking spotless. They are a credit to this hotel.

Over all this hotel was lovely but is let down by the staff. We had a fantastic holiday and didn't let the staff bother us but it is hard to ignore it when your being made to feel as if your not welcome. The management need to start taking notice of peoples comments and have a shake up of their staff!

  • Stayed May 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liskeard, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 2, 2011

I have just returned from the Pionero Hotel with friends. The hotel was spotlessly clean and tidy but....the staff were unfriendly and rude...especially in the buffet restaurant where there was one waiter, by the name of Antonio, who could not have been more agressive or ignorant if he tried.
All of our party realise that this is a basic all inclusive but I would like to point out that manners cost nothing and sometimes friendly staff make a holiday.
However, the all inclusive drinks were good, food plentiful and the position of the hotel is perfect if you want a stroll for shops or beach which is minutes away. Sunbeds were a huge issue and unless you get up at stupid O'clock in the morning to put towels out and reserve beds it is very hit and miss.
We all enjoyed our short break but if I go again I would like to see some good service and manners..

  • Stayed May 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Globales Pionero

Address: Puig des Teix, 5, 07180 Santa Ponsa, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Santa Ponsa
#11 On the Beach Hotel in Santa Ponsa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Globales Pionero 4*
Number of rooms: 310
Official Description (provided by the hotel):
The Globales Pionero Hotel is in Santa Ponsa just 300 m. from its beach and only 20 min. from the capital of Majorca, Palma. The hotel, with its all inclusive option, pleasant climate controlled halls, satellite TV lounge, bars, swimming pools for adults and children, 1 heated swimming pool, sauna etc., has comfortable rooms with air conditioning (cold/hot) as well as non-smoking rooms and 6 handicap accessible rooms. ... more   less 
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Also Known As:
Pionero Hotel Santa Ponsa
Hotel Pionero Santa Ponsa
Pionero Santa Ponsa
Hotel Globales Pionero Santa Ponsa, Majorca

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