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“Fantastic value for money” 4 of 5 stars
Review of Hotel Globales Santa Ponsa Park

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Hotel Globales Santa Ponsa Park
4.0 of 5 Hotel   |   Calle Puig des Teix 3, 07180 Santa Ponsa, Calvia, Majorca, Spain (Formerly Santa Ponsa Park Hotel)   |  
Hotel amenities
Ranked #22 of 35 hotels in Santa Ponsa
England
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Fantastic value for money”
4 of 5 stars Reviewed October 20, 2013

Before leaving I was a little apprehensive about this chain in Santa Ponsa having read the previous reviews. However, I did not find any of the problems experienced by these reviewers. The staff were friendly, helpful and very hard working. The hotel was spotlessly clean (the army of cleaners they employ had to be seen to be believed first thing in the morning!) The cleaners were very conscientious and always pleasant. One of the complaints was about the variety, or lack of it, of the food. Although we did not stay all inclusive and only had dinner once in house, the choice of dishes was extremely good and I could not see how there was nothing that anyone could or would eat. The breakfasts were very nice and again varied to cover all nationalities breakfast tastes. My only criticism is that the orange juice was too concentrated.

I have spent a lot more on a hotel and received much worse service and food.

I will certainly go again.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Hotel Globales Santa Ponsa Park, responded to this review, November 7, 2013
Dear guest,

The Hotel Globales Santa Ponsa Park would like to thank you for spending some of your time commenting in trip advisor about your recent vacation with us.
We are all very happy to know that the time you spend with us was very pleasant and that you enjoyed your holidays. Your kind comments about the cleanliness & the breakfast are very appreciate this will encourage us to keep working hard to improve both our product and the quality of our service day by day.
We will pass all your comments to our staff and we all are looking forward to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Luton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 17, 2013

i have stayed at both santa ponsa park and pionero on several occasions i have found the staff friendly and helpful tony and alice are always available to deal with any minor problems.The rooms while a little dated are spotless, linen changed daily , the public areas are imaculate with the cleaning staff always on duty.Santa Ponsa as a family resort is first class something for everyone i would recommend it to family and friends.I plan to return again in the new year.
looking at some of the negative comments i think it says more about the clients than the hotel.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Hotel Globales Santa Ponsa Park, responded to this review, October 20, 2013
Dear Customer,
The Hotel Globales Santa Ponsa Park, would like to thank you for spending some of your time commenting in trip advisor about your recent vacation with us.
we all are all very happy to know that again, the time you spend with us was very pleasant and that you enjoyed your holidays. Your comments about Tony, Alice, & the cleanliness s will encourage us to keep working hard day by day. We will pass all your comments to our staff which will be happy to know that you had a good holiday with us.
We all are looking forward to see you again in a near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 16, 2013

My wife and i stayed this hotel 7th to 14th oct 2013 We found all the staff the table waiters excellent the bar staff were also very very good the chiefs and variety of food was very good the hotel was very quiet to sleep in , all corridors were carpeted and rooms so quiet at night,. Reception staff were also very good to us perhaps because we spoke in Spanish to them all . the variety of international people was good Italian German English and french with polish as well a very good mix , all the children played together in the pool,s .Area a bit tacky but quiet at night Again this is a very good hotel VIVA SPANIA I MALLORCA

Room Tip: We stayed room 245 floor 2
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Hotel Globales Santa Ponsa Park, responded to this review, October 20, 2013
Dear Customer, The Hotel Globales Santa Ponsa would like to thank you for spending some of your time commenting in trip advisor about your recent vacation with us between 7th to 14th oct 2013
We all are all very happy to know that the time you spend with us was very pleasant and that you enjoyed your holidays. we are very pleased regarding your comments about our table waiters, bar staff, food and Reception staff, is very nice for us to find people that speak Spanish. This comments will encourage us to keep working hard to improve our service day by day. We will pass all your comments to our staff which will be happy to know that you had a good holiday with us.
We all are looking forward to see you again in a near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 7, 2013

Stayed here for three nights after a cruise, The hotel was clean average food and drinks. We were all inclusive and I thought food was fine though others were complaining. Pools were great spacious and clean, as usual people reserve sunbeds and disappear which staff should be asked to check on.
The entertainers were fun and worked hard to keep people entertained, part of my entertainment was seeing peoples faces as a very hunky man walked around in a dress :)
The queue for bar in evenings was very long and need more bar staff then.
You can hear the occupants of next rooms clearly but that didn't bother us.
The restaurant at breakfast was bit hectic as only one coffee machine to be found .
Good location for beach and shops.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Hotel Globales Santa Ponsa Park, responded to this review, October 20, 2013
Dear Guest,

On behalf of all staff and managemente at Hotel GlobalesSanta Ponsa park, we would like to thank you for your time spent on write a review on TripAdvisor.

We feel very sorry to know that the service received was not up to the standards you expected. We will take note of all your comments like the queues at the bar, and the restaurant at breakfast been hectic and we will pass it on to our staff in order to improve our service and make Hotel Globales Santa Ponsa Park a better choice for clients.
We do thank you for your positive comments regarding the entertainment and the cleanliness of the pools.

Once again thank you for your comment,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire. England
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed October 4, 2013

This hotel is nowhere near 4 stars. Be lucky to be awarded 3 at best.
If you want an overcrowded hotel filled with VERY loud, drunken people swearing night after night, then this is the place for you.
Deafening music, extremely dubious 'entertainers' & I use the word 'entertainers' lightly! Not very appropriate to have men mincing around the hotel dressed in womens clothes entertaining children.
Sun-loungers all taken by eager people leaving their towels early in morning, then disappearing, so not enough for other people.!
Food pretty dire, not up to 4star standard, only acceptable food was salads. What 4 star hotel serves chicken nuggets- i rest my case!!
Very overcrowded area, in bar/foyer/lounge- not enough seating for people to view shows.
You can only wonder at hotel policy, when inclusive people can order 3 drinks at a time & then can repeat it all night, no wonder some guests were so drunk at 10am, holding glasses of vodka in lift.
Bedroom walls very thin, so hear clearly people in next room. Poor view, over the car park.
People shouting & banging doors & arguing in corridors in the early hours.
You obviously cant choose your guests, but there are all different people to accommodate, not just the rowdy ones.
I have never stayed at a hotel, where people were complaining constantly at the reception desk- to no avail I might add.
This is a hotel I would reccommend to no one- stay clear, in you want an enjoyable restful holiday- because you certainly wont get one here.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Hotel Globales Santa Ponsa Park, responded to this review, October 20, 2013
Dear Guest,

On behalf of all staff and managemente at Hotel Globales Santa Ponsa Park., we would like to thank you for your time spent on write a review on TripAdvisor.

We feel very sorry to know that the service received was not up to the standards you expected. We will take note of all your comments like entertaining, the quality of the food, overcrowded areas etc. and we will pass it on to our staff in order to improve our service and make Hotel Globales Santa Ponsa Park a better choice for clients.

Once again thank you for your comment,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 4, 2013

Stayed all inclusive for the last 4 years it was great can't wait to get back next year staff very friendly lot ov things to do it is a great atmosphere there food is very good thank u for a great Holliday again I will be over twice next year April and July

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Hotel Globales Santa Ponsa Park, responded to this review, October 24, 2013
Dear Guest,

Many thanks for your kind comments and positive feedback on TripAdvisor. We are happy to hear you enjoyed your recent stay with us and that our services and facilities met with your expectations.
We hope to welcome you back sometime in the near future and thank you for your preference.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edinburgh
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 3, 2013

My wife and I stayed here in July for 2 weeks . 3 hotel complex where you could use the pos of each but could not use the different restaura t or bars in the different hotels as part of your all inclusive. ( shame as that would have been great as I had family in one off the sister hotels who had to bring their drinks from their hotel to ours to be able to sit together.) the entertainment was basic by th animation team . Professional shows were good when they were on. Animation team were great around the pool each day keeping everyone entertained . The food was good but repetitive always something that we liked on the menu.overall got what we paid for. Had been before and will probably go back again . Jimmy& Mags From Scotland

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Globales Santa Ponsa Park

Address: Calle Puig des Teix 3, 07180 Santa Ponsa, Calvia, Majorca, Spain (Formerly Santa Ponsa Park Hotel)
Location: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Santa Ponsa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Globales Santa Ponsa Park 4*
Official Description (provided by the hotel):
Located in Santa Ponsa, in the commercial center of the tourist resort of Santa Ponsa, just 300 meters from the beach and just 20 km. Palma. The hotel has nice air-conditioned rooms, satellite TV lounge, bars, swimming pools for adults and children, 1 indoor pool, sauna, computer animation, shows, 241 comfortable rooms with air conditioning, etc. ... more   less 
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Also Known As:
Santa Ponsa Park
Hotel Globales Santa Ponsa Park Majorca

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