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“Good, but not 4*” 4 of 5 stars
Review of Bahia del Sol Hotel

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Bahia del Sol Hotel
4.0 of 5 Hotel   |   Avenida Jaime I 74, 07180 Santa Ponsa, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #24 of 35 hotels in Santa Ponsa
Caerphilly, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Good, but not 4*”
4 of 5 stars Reviewed October 1, 2012

Just returned from a week-long stay here with my boyfriend. We were there on a half-board basis but most other guests were on an All Inclusive basis. The hotel was full to capacity during our week's stay but didn't seem to have enough staff to deal with with guests' requests. The dining room was run with military precision and all waiting staff were efficient and curteous. The standard of food was good, although a bit "samey". The problem came at the bar. Waiting times for service were extremely long - often only one person manning the bar and queues in excess of 20 people wanting drinks at any one time. The other thing that "put me off" a little was the fact that we could not pay for our drinks at the bar and they had to be put on account and paid on checking-out. We went out for drinks most evenings due to the long waiting times.
The hotel was very well presented and our room, although a little on the small side, was clean. There are 2 pools - one at the front of the hotel and another (small one) higher up the hillside wiuth enough sunbeds and umbrellas available.

Room Tip: Ask for room in main building and not the annexes
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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230 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
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English first
north yorks
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 29, 2012

we arrived tired after a long journey to be told there was a problem with our room which was not true as we found out later they had over booked and we were not the only ones. They took us to another hotel for the night and picked us up at 11am the next morning by the time we had unpacked and got sorted half that day had gone. We were offered 2 days all inclusive but declined so was offered free drinks with our evening meal for 4 nights so we took that but when we tried to get wine and water we were told we had to use all inclusive, the wine was awful so we just had water. We have complained to our travel agents since we got home and awaiting there reply.
The hotel is quite nice and the breakfasts are good but the evening meals are poor not much choice they dont cater for the english taste.

Room Tip: third floor very quite overlooking pool
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netherlands
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2012

We stayed in the hotel from the 18th till the 27th of September 2012. We really had a great time in this hotel, even while the most guests are a much older than we are. The first night we had a small room, because the hotel was overbooked. Next day we got a nice bigger room (109), with balcony and even a couch and flatscreen tv. Unfortunately the bathroom of this new room was less good than the other one. Shower temperature changes the whole time from cold to hot, so it wasn't a pleasure to take a shower. Also the toilet didn't flush well. The room is right above the place in the bar where the entertainment is, so you hear it very loud in the room.

The bar itself is good with great service. With all-incluse we could order drinks all over the day, even some alcoholic drinks. Most of the staff are nice and friendly, especially at the reception. Really liked the breakfast. The quality and variety of the lunch was less, as well as the dinner. Dinner had many of choices, but the quality was not that good. Otherwise, we loved the desserts with ice and many types of pie.

The hotel has a great location, in a quiet sidestreet. With a couple of minutes walking, you reach the nice beach of Santa Ponsa and a little further there are many of nice shops, restaurants, pubs and places to go out.

Even though there are some things which could be better, we would recommend this hotel for it's service, hospitality and quality.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed September 25, 2012

Visited this hotel for five day break 20th to 25th september 2012 with six female friends. This is our second visit to this hotel, and I have to say we were very disappointed. We had booked rooms with balcony and sea view - and paid extra to have this privilege, only to be allocated two rooms at the back of the hotel - one of which was like a box room with a double bed, which was supposed to sleep 2 ladies. Following our complaint and obvious promise to publish on trip advisor, my friends were moved ( it seems there were rooms available after all) We spoke to a few people at the hotel, who had all had issues with rooms. Frankly this cannot be considered a four star hotel. The rooms were not cleaned during our stay, the beds were made and the towels were changed. There was one flat pillow for each person. On a positive, the breakfast was really good. Suffice to say we will need to try a different hotel next year, and as I said at the beginning - Disappointed this year

Room Tip: Room 201 has a fab view and is a really good size
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 18, 2012

It was like going back in time to the 70s - 80s, I kept expecting to see Basil Fawlty attacking Manuel.
Only given one keycard as the machine wasn't working, and this only opened the door to the room on the 5th - 6th attempt.
There was a singer playing a keyboard in the bar when we checked in that reminded us of bad karaoke.
Our room didn't have a balcony or terrace, just a window that faced a wall with a noisy generator that was constant, to be fair to the hotel, I complained as soon as we checked in and they did offer to move us the next day, not that night though, but as we were only in Santa Ponsa to see family and were not going to be spending any time in the hotel and only sleeping there for 2 nights we couldn't be bothered to move for one night.
Two cheap twin beds with one sheet & pillow each.
There was only one electrical socket in the room which the TV was plugged into (big box TV, not flatscreen) that was on a big heavy desk, so you had to pull the furniture out and have it at an angle in the room to use the socket.
There was a safe in the wardrobe, but you have to pay to use it and receive a big key, decided to carry our valuables with us instead.
There were no plugs in the sink or bath and had to request a plug, waiting for that made us late for a party.
This is taken from their website " Our bathrooms are fully equipped, cosmetics, hair dryer and fleecy towels are standard. For your personal valuables there are safes available, as well as a little selection of cool drinks waiting for you in our mini bar. The air conditioning offers a pleasant temperature during the night"
Fleecy towels - No, think Travel Lodge/Motel type towels, and no flannels.
Mini Bar - An empty fridge, also no tea or coffee making facilities
Air Conditioning - Maybe that was what the constant noise was outside our room, but there was no evidence of it in the room.
In summary, the hotel is in a great location if you want the quiet side of Santa Ponsa and it was cheap, but if you are used to staying in 4 - 5 star hotels you will be disappointed, if this is a 4 star hotel other 4 & 5 star hotels should be 9 and 10.

Room Tip: It is pot luck with the rooms, when booking there is no option to choose a double, a sea view or upg...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 7, 2012

We arrived at 2am very tired and I was suprised to be offered a buffet with drinks. a very warm welcome to weary travellers. We booked with easyjet holidays beware we were put in the back of the hotel in a tiny room with lovely furnishings big bathroom but a window with a wall in front of it with a ginormous drop .not what I expected for my long overdue holiday.
Hotel explained that this was the type of room easyjet would book so check your booking. They upgraded us for a small daily fee to the rooms which you see in the picture above overlooking sea, pool etc. large rooms smaller bathroom than economy rooms but beautiful balcony etc.
food was as all spanish food. not very many serving areas but we never had to queue the germans did clear the croisants in the morning but ... there were sunbeds every day and a lovely clean pool. bar food was excellent but could have run for longer for those who were not all inclusive. all inclusive seemed to cover everything not just the cheap things but it seemed to be only German's who were on this deal. 100metres from the sea? i dont think so but considering we were there late august in 45 degrees maybe it felt like more I would say 300 metres. Santa ponca beach needs a good clean but sea was amazing. Dont forget to call in yocomondos frozen yoghurt shop for the most amazing yoghurt you ever tasted pity I cant review it as its only new! packed every day with lovely people serving.
great holiday.

Room Tip: dont book economy and check what you have booked
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Llanelli, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 2, 2012

I spent a week at this hotel with my husband, son 22, daughter 18 and my mum in August 2012. We chose the hotel mainly because of the area as we know Santa Ponsa well. When we arrived the hotel was full and we were taken by taxi to another hotel down the road. As compensation, we were upgraded to AI free of charge. They picked us up from the other hotel and couldn't do enough for us after that. The hotel was fabulous. The staff were very friendly and we could ask for anything. The rooms were spacious and very clean and we had clean towels and sheets on request. The food was excellent and plenty of it. Lovely pool and it was always easy to get sunbeds. The location of the hotel is excellent, only a short walk to the main beach in one direction and a small beach in the other. It is close to plenty of shops , cafes and bars. It is not in a noisy area. There is a beautiful pool on the 3rd floor and also an indoor pool and sauna. My son tried out the gym a few times and this was good.
The entertainment was good fun,not too loud and was quite varied.
I would certainly recommend this hotel very highly to anyone and will definitely visit again.
Thank you Patricia for making our holiday very special.

Room Tip: Ask for a balcony with a view
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comercialbahiadelsol, Director de Relaciones Públicas at Bahia del Sol Hotel, responded to this review, September 3, 2012
Thanks very much for writing such a nice comment about our hotel.
I’m so happy to hear that you really had a great time; I will love to see the hall family back soon next year.
I just made for you what you deserve but thanks for your words.
Best regards from Santa Ponsa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bahia del Sol Hotel

Address: Avenida Jaime I 74, 07180 Santa Ponsa, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Santa Ponsa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bahia del Sol Hotel 4*
Reservation Options:
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Also Known As:
Sol Hotel Santa Ponsa
Sol Hotel Bahia Del
Bahia Del Sol Santa Ponsa
Bahia Del Sol Hotel Santa Ponsa, Majorca

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