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“Worst holiday experience ever!” 1 of 5 stars
Review of Apartamentos Arquus

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Apartamentos Arquus
2.0 of 5 Hotel   |   Carlos Buigas 40-42, 43840 Salou, Spain   |  
Hotel amenities
Ranked #79 of 98 hotels in Salou
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Worst holiday experience ever!”
1 of 5 stars Reviewed September 10, 2012 via mobile

If you want a decent place to stay do not stay here the apartment picture is not real! You don't get any towels there's no reception or cleaners. They took 200 euros as a deposit of which I won't get back until I get home having to give my credit card details. The pool is in the shade all day . It is the worst place I have ever stayed in . I know it was a cheap holiday but I wish I would of paid a bit extra and gone else where! Go home tomoro and I can't wait.

  • Stayed September 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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61 people have reviewed this hotel

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Belfast
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 4, 2012

Horrible place to stay. The rooms were filthy and it was full of people who lived there and barely any other holiday people. Had to pay 50 euro deposit per adult when we checked in which we were not told about and the directions given to get to Arquus 4 were not very clear so were walking around for an hour in the heat searching for it. Plates in the kitchen were dirty, ants crawling all over the floor, only given 4 towels and these were never changed, pots and pans were very bad quality and burned when you tried to cook with them, fridge also didn't work properly. DO NOT STAY HERE

  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 4, 2012

The place was cheap however not worth it at all, we were staying at Arquus 4 which was full of people living there and had no other holiday makers. When we checked in the man gave us directions to get to Arquus 4 but these directions were not clear at all so we were left walking around for an hour searching for the place. The rooms were filthy, fridge didn't work properly, plates were dirty and there were ants crawling all over the floor. The apartments also had no air conditioning so on the first night we had to sleep with the window open because it felt as though we were inside a sauna, we had to also rent out a fan which cost us 14 euros for 5 days. They only provided 4 towels in the bathrooms and these were not changed at all and only roll of toilet paper. The only good thing about these apartments were the location because it was very close to all the shops, restaurants and the beach.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ledbury, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 16, 2012

A wonderful place to stay if you are a rat or some kind of bacteria - we were given an apartment that slept four when there were 7 of us - soon rectified that - the apartment was grotty with tiles missing off the wall, dirty sheets on what some people might call beds (no one really got much sleep on them!) The shower itself worked fine but you had to leave a minimum of half an hour between showers in order for it to drain and there was only one roll of toilet roll which ran out after one day! The pillow situation was pretty limited too - i actually shared one with a friend as there were not enough - not that they provided any support anyway!

None of us really slept for three nights that we were there apart from those that drank themselves to sleep! This could be due to the uncomfortable beds and pillows, the lack of air conditioning (imagine sleeping in a sauna) or the noise from the other residents and partygoers who regularly awoke us (if we managed to get to sleep) between the hours of 4am and 6.30am by singing and shouting loudly right outside the apartment (we would have shut the window but it was too thin to make a difference and we couldnt risk heat exhaustion).

We would like to think this was a one off but having seen two different rooms of the same "quality" it appears they are all as foul as the one we had.

The swimming pool is nice and seemed clean but full of children who have zero respect for others and constantly splash or hit you when swimming. It does not have any sun loungers and it does not open until 10.30am so we just went to the beach every day which was lovely but incredibly busy. Get there early to get a sun lounger - well worth the 4 euros! The walk isnt too far from Arquus and if you want to go to the bars and clubs, Arquus is very close (watch out for the grumpy security guards!) However, I would not go back to Arquus however cheap it was! I would rather walk a bit further! Watch out for your stuff in Salou as well - I had my bag stolen 4 hours before flying home! Salou itself is a nice enough town - go to the old town for nice food Space night club - otherwise a very busy nightlife with good cocktails aorund the arquus area (the strip) - definitlely worth an evening at the House of Illusion - sounds a bit dull but a great evening and plenty of booze provided! Also chaplins was great for live music!

Enjoy your stay in Salou and I challenge anyone to enjoy their stay in Arquus!

  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 8, 2012

Okay so it was cheap but it was filthy dirty. No reception so had to hang outside for 3 hours waiting for the office 10 mins away to open to collect keys. The pool was unusable.... dirty, dirty dirty!!!!

  • Stayed September 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, Scotland, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 7, 2012

We were dropped off at the Arquus Apartments (the address the gave) and there was sign in the window with an address to go collect the keys. I managed to speak to someone who gave me the directions. I had to walk for 20 mins with my duaghter and 2 suitcases to the reception. The receptionist then told me I wasnt in the building I was in Arquus 4, she gave me a map and sent us on our way. After about 40 mins of walking (no one knew where it was) we found it. It wasnt a holiday apartment, most people who were staying in it worked there. It was dirty when we got in, no reception so couldnt complain, the book wasnt opened till the 1st June and even when it was there was parts taped off as it wasnt safe. I also had to leave a deposit when collecting keys and to get it returned you have to clean the apartment and they inspect it. It was a total nightmare.

  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 1, 2012 via mobile

First we were running round like a headless chicken looking for the key holder!! After 2 hours of searching we went for lunch and luckily saw someone with the same problem and they gave us a number... They were shutting for siesta till 4!!luckily we had a car so we went to explore. At 4 we got the keys which was 30mins walk away from apartments (but we had a car) we also had to leave a credit card as a deposit!honestly there was nothing to break! We were greeted with a pile of plaster board silicone and other building materials in the kitchen. There was a pile of very dirty bed sheets, mouldy pans and even dirtier bed linen (on the bed) there was only one pillow and one blanket between the three of us and there was no heating!! The apartments are full of Spanish getting wasted and still being up from the night before when we go out after breakfast. There was also an over active couple above us having sex all night every night it was discusting!!we paid £100 for a week to stay here and it was the lowest standard I think I've ever seen but then again you do get what you pay for!! As soon as we complained to the place where we collected the key they sent a cleaner and washed up and changed the sheets and gave us more blankets and pillows. The eating out was good and the shops weren't expensive. The pool wasn't open till June time. We hired a car and went elsewhere. This is an honest review even though it didn't ruin our holiday to anyone else it would've done I really wouldn't book again but if you've already booked expect the worst like we did and we also got it!!

  • Stayed April 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Apartamentos Arquus

Address: Carlos Buigas 40-42, 43840 Salou, Spain
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Swimming Pool
Hotel Style:
Ranked #79 of 98 hotels in Salou
Price Range (Based on Average Rates): $
Hotel Class:2 star — Apartamentos Arquus 2*
Reservation Options:
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Also Known As:
Apartamentos Arquus Hotel Salou

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