We booked our hotel and flights independently. On arrival the hotel had no record of our booking, resulting in 15 minutes of the staff looking at our paperwork and ringing the booking agent, but offering us no information or reassurance. We spent this whole period worrying about whether there was even a room for us. We found the reception staff pretty rude, they never looked you in the eye. Not a good first impression. Then we were asked to pay extra for nternet connection, not what we expect from a 4* hotel! Luckily there was a room for us, but we didn't get our requested preference of a Room on a high floor and pool view, presumably as they never had our booking. Unfortunately for us we were at the back of the hotel, overlooking an ugly hotel with wads of toilet paper stuck all over it!
The room is pretty basic, the beds are hard, and the Walls are thin, so you can only pray you dont have noisy neighbours.
The reason I titled this style over substance is because the communal areas of the hotel look really nice, but the sun loungers are rock hard and totally uncomfortable. I saw a lady on a Lilo on the lounger, a good idea! Or like us, choose to sit on the terrace chairs which have cushions. Or go down to the beach which is so close and the sea was warmer than the freezing swimming pool anyway!
We stayed half board but only ate in the hotel 2 evenings, we didn't like the canteen feel. It isn't a pleasurable eating experience and the food options were hit and miss, it had a good salad bar though. They have an early and late dinner slot, we were given 8.30. But i dont know how strict it is as we didn't go bang on the time and were usually a little earlier, which was never a problem. However, the restaurant staff like the reception staff were rude. The main man took our room key and just threw it down on a table. The breakfast selection was ok. I imagine the restaurant and pool areas get very busy in peak season but weren't too bad in September.
The bar was pretty expensive. We did bring some food and drinks in with us from nearby shops and no one noticed. We just kept them in our bag and weren't obvious about it. The location of this hotel is really good and it does look a lot nicer than many others in the area.
The entertainment staff were friendly, but we didn't take part in any of it so I can't comment on that.
On checkout day we used the luggage room and shower room, which was great for us. However, as with everything at this hotel there was an extra charge for towels for the shower room. The service and extra charges at this hotel are not fitting of a 4*.
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- Also Known As:
- Las Vegas Salou