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“Trophy wife hotel - gorgeous to look at but no substance” 3 of 5 stars
Review of H10 Vintage Salou

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H10 Vintage Salou
4.0 of 5 Hotel   |   C/ Birmingham 3, 43840 Salou, Spain (Formerly H10 Europa Park)   |  
Hotel amenities
Ranked #8 of 98 Hotels in Salou
Certificate of Excellence 2014
Larkhall, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Trophy wife hotel - gorgeous to look at but no substance”
3 of 5 stars Reviewed June 8, 2014

Whilst there are a few positives to this hotel these are mainly cosmetic and irrelevant to the quality of the accommodation. Beware of the tourist tax. Whilst this is minimal it can be frustrating if you have not been made aware of this.

Positives:
*Beautiful décor
*Good central location
*Bar service is good
*Bar prices are one of the cheapest in the area (surprisingly)
*Reception staff are very helpful
*First floor rooms have larger balconies than the other floors
*Pool area is clean and tidy. (Photos make pool appear larger than it is)

Negatives:
*Rooms are exceptionally noisy. The walls are paper thin and you can hear everything. We were on the first floor overlooking a wonderful view of the bins which were emptied at all times of the morning and night. Pay the extra for a pool view!
*Separate beds - my partner and I had separate beds. Whilst I enjoyed being able to have a whole bed to myself it can be a little disappointing
*Saloon style bathroom door - some may not view this as a negative but I prefer a little more privacy
*Food was pretty poor. Very little selection and the quality of the food was substandard. Nothing suitable for children or fussy eaters. Most food was either overcooked, undercooked or tasteless.

Very disappointed with the overall stay. I would not rate this hotel as a 4* but a lower 3* hotel due to the poor food and basic rooms

  • Stayed May 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this review, June 9, 2014
Dear customer

First of all, we appreciate that you have taken the time to post your comments about your experience staying at our hotel H10 Vintage Salou

We would recommend you to contact Guest Service next time in order to solve any problem that you may have during your stay, if it's possible.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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690 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Craigavon, United Kingdom
1 review
3 of 5 stars Reviewed June 8, 2014

My wife and I have just returned home from a 7 night stay at the Vintage. When we arrived we were met by 2 waiters offering all incoming guests with a cool soft drink, a nice touch on a warm day. Our room on the third floor was clean albeit a bit sparse looking, the bathroom was fine. The standard of cleaning both in our room and throughout the hotel was first class. The pool area is very good, clean and well managed by an excellent attendant. with a main road running close by it felt sometimes that you were sunbathing beside the M1. The location of the hotel is excellent for the beach. The one big fault we found was the food, especially Dinner, the menu was repetitive with a poor selection, and presentation. we found also on busy nights too few staff were on duty, we seen guests having to clear their own tables. Saying that the service
from the bar the staff was first class

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this review, June 9, 2014
Dear customer

First of all, we appreciate that you have taken the time to post your comments about your experience staying at our hotel H10 Vintage Salou

We regret that your stay with us has not been fully satisfying in certain respects.

Best regards from Salou
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Arklow, Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 8, 2014

Stayed end of May 2014 with wife and 12 year old daughter. Overall good experience. Staff is incredibly friendly, polite and helpful. We complained about TV signal quality, they replaced the set in next hour. Ground floor including lobby, restaurant and pool area is very well done up. Food is good quality and choice is extensive.
Bedrooms are letting the place down. Rooms are quite small although balcony is of decent size. Soundproofing is not existing, we were waken up by mobile phone vibrating next door.
We would come back to the hotel but only if price is right.

Room Tip: Avoid rooms by elevators, high traffic + bad soundproofing.
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this review, June 14, 2014
Dear Client,

It's very important for us to know the opinions of our customers so we thank you for sharing your experience with other travelers.

Best regards from H10 Vintage Salou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, Wales, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 8, 2014 via mobile

Great hotel we got a great room on the 6th floor sun beds on the balcony food is a bit hit and miss. It was really clean but the pool was freezing they need to heat it but all in all a great holiday. The Harry potter bar just across from the hotel is great nice food and a good welcome.

Stayed June 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this review, June 9, 2014
Dear Guest,

We appreciate the time you took to share your comment in TripAdvisor,

On behalf of all the hotel team and myself, many thanks for your words.



Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ELGIN
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 8, 2014

Visited this hotel 6 years ago and was looking forward to returning - it didn't disappoint!

Lovely facelift and public rooms really good. Everywhere very clean, food plentiful but agree with another reviewer about there being lots of fish! I don't like it but you're in Spain, so you're going to get fish - however, I could always find something I liked. Catering for multiple nationalities must be quite challenging but I love the buffet style and the fact there was a "special" every night. Staff friendly and efficient, any questions dealt with quickly.

We couldn't check in as we arrived at about 0930 but that was to be expected. I had requested quiet rooms so 534 at the back of the hotel overlooking a quiet residential street was perfect for me. The only niggle would be the lack of a kettle in a 4* hotel - you could rent one but I think this should have been provided.

Perfect location only a couple of streets back from the main seafront & beach so fine for a wander without being in the centre of town, also close to bus stops for trips.

Overall very happy and would definitely recommend :)

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this review, June 9, 2014
Dear client

Thank you very much for your comments on trip advisor about your stay at H10 Vintage Salou

Our biggest satisfaction is that you could recommend our hotel .

Best regards from Salou and we hope to see you again for your next holiday
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MOTHERWELL
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 7, 2014

We stayed at hotel 13th to 20th may with our 3 kids aged 2 , 3 , 11, . I would say the whole ground floor and pool area are 4 star but not the rooms , they are no better than any other basic rooms I have stayed in . Pool area is smart , anyone there at that time will remember the pool was cold but it didn't stop my wee boy jumping in and not wanting to come out , snacks at pool were good , breakfast and dinner were good , staff including manager were very helpful at mealtimes. Now the rooms , why do they use sliding doors on the wardrobes ? the noise they make from a 9 room radius was just annoying , we were telling our kids to keep quiet when we went back to room , don't know why as no one else kept quiet when going into their own rooms . this was our third visit to salou but because of the touts on every street corner pestering us to come into their pub for "good food , cheap drink " and the overpriced traditional gift shops we wont be back.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this review, June 14, 2014
Dear Client,

Thank you very much for your comment on your stay with H10 Vintage Salou.

Indeed our Hotel has completely renovated all the common areas, reception, bar, restaurant, swimming pool and for the upcoming season we are already planing to reform the rooms although they were reformed 4 years ago..

Best regards from Salou
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Fife, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 7, 2014

Hotel was really nice great first impressions. Here are some positives about the hotel
-rooms cleaned daily
-great choice at breakfast
-puddings always a good selection
-pool area clean
-close to the the beach and centre only a few mins walk
-pool view room was lovely
-the gentleman in the restaurant always made u feel welcome and always found u a seat was a nightmare if he wasn't there lol
10 min walk to portaventura theme park (get them with your travel agent before you go)
Negatives
-check in was very slow especially when traveling with a child
-was charged 18 euros for a fridge while reading other reviews most people were only charged 15 euros I know it's only 3 euros but still??
-pool was freezing
-dinner was ok but maybe could do with a bit better selection!
Overall hotel was lovely! Couldn't fault the cleanliness of the hotel and the service from majority of the staff. I would recommend this hotel to family and friends wanting a nice central hotel!

  • Stayed May 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iraima_Carceller, Gerente at H10 Vintage Salou, responded to this review, June 14, 2014
Dear Client

First of all would like to thank you for sharing your comment with other travelers.

All opinions are important for us as they help us improve our service.

Regarding to the minibar, the cost of 15€ corresponds to a 7 night stay, i can't locate your reservation data on tripadvisor to see if your stay was of 7 nights or more so then that would be the reason why you had to pay 18€ instead of 15€.

Best regards from SalouA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Vintage Salou

Address: C/ Birmingham 3, 43840 Salou, Spain (Formerly H10 Europa Park)
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#4 Luxury Hotel in Salou
#5 Romantic Hotel in Salou
#8 Family Hotel in Salou
Price Range (Based on Average Rates): $
Hotel Class:4 star — H10 Vintage Salou 4*
Number of rooms: 325
Reservation Options:
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Also Known As:
h10 Europa Park Salou
h10 Europa Park Hotel Salou
Europa Park Salou

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