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“Lovely Holiday” 5 of 5 stars
Review of Complejo Best Negresco

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Complejo Best Negresco
4.0 of 5 Hotel   |   Carrer dels Replanells, 12-14, 43840 Salou, Spain   |  
Hotel amenities
Ranked #36 of 98 Hotels in Salou
Stoke-on-Trent, United Kingdom
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
48 helpful votes 48 helpful votes
“Lovely Holiday”
5 of 5 stars Reviewed October 14, 2013

This was our 2nd visit to this hotel and was just as good as the 1st. Just me and my husband went this time for a 4 night break, we didn't take our children. The hotel is in a fabulous location situated right on the beach. The beach and the sea is beautiful. The views are amazing. Service good, rooms lovely and spotless. Pool area is lovely. The cleaning staff do a great job. Food was great plenty of choice apart from the last night when the food was cold, this being the only thing that let the hotel down. Can't comment on the entertainment as we went out every night we were there. I booked for a massage, 20 min back massage for 20 euro and it was lovely just what I needed. We had a lovely break and will return again in the future.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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524 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Plymouth, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 10, 2013

Avoid at all costs. Cold food, terrible service, disinterested staff. Entertainment was a dire game of bingo, a man with 3 snakes who looked more bored then we were, a music quiz with questions about the amazon? The food was awful good job it was labelled because you couldn't tell by taste what you were eating, long queues at the 3 very slow toasters and coffee machines, staff uninterested and rude, had to lay up your own table and find cutlery. At 11pm they tried to take our drinks away as they were closing the lights went out and you were left sitting in the dark. Charged extra per day if you wanted to use their car park and the room safe. The only good thing was the view but hotel long way from town and so nowhere else you could go in the evenings to escape the so called entertainment. Would only give it 2 stars and will not be going back

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 10, 2013

Stayed here and on arrival was placed in wrong room ...paid for twin and after complaining got what we paid for....only one electrical socket....can't fault the cleaning but majority of staff rude and downright miserable....FOOD.....no you won't starve but you won't rush to go eat either.....never hot and several occasions had to wait for ordered drinks.....language barrier and entertainment basic and repeated .....would not return here.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 7, 2013

well,just back from this hotel
.on arriving late and missing dinner the hotel had made up some food on arrival,nice touch.i found the hotel very clean indeed,so no worries there.
the location facing the sea and next to the beach was lovely, however there is nothing there like shops etc u have to walk 15 mins to hit the shops and bars in salou .there is a bus service.

i found most of the staff very friendly and fantastic with our 11 yr old .there is some staff who could improve but they were in the minority.to continue the overall theme from other reviewers,the food is so cold its terrible,the food is too much catered for russian tastes and the staff bend over backwards for the russians and the spanish at the cost of others.

the russians are very very rude,its really bad and it does impact on your holiday at this hotel and i don't feel the hotel addresses this problem ,sort it out best hotels.
there is zero entertainment at this hotel unless bingo,3 snakes on show for 10 mins with 20 euro for a picture is your cup of tea then great if not avoid.we were lucky we had 2 english gents who entertained us with their rubbish jokes,yes you know who you are guys.
finally
on leaving the hotel we asked for a late check out and we got it with no problem ,well done.
overall room for improvement and if the list of problems i listed were sorted i would go back too this hotel but i don' see it happening.

Room Tip: pay extra for sea view however if you dont want too pay extra ask for room above reception they are...
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Director Hotel at Complejo Best Negresco, responded to this review, October 26, 2013
Dear customer;
First we would like to thank you for your positive comments about our hotel best Negresco.
Our Goal is and will always be the customer satisfaction and creating small details that make this hotel differend. Your words encourage us to work hard and try to improve those little things in the near future.
A friendly greeting.


Sergi Batalla
Director
Best Negresco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Witham, Essex
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed October 4, 2013

So disappointing that after many stays in this hotel, the time has come to admit defeat and find another regular hotel. On my wife's visit to a hotel we have used nearly every year for nearly 10 years, whilst the physical buildings are still more than up to scratch, it would appear the service and standard of food have deteriorated massively in the last 18 months.... A real downer instead of a late season boost to get ready for Xmas!

  • Stayed September 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Director Hotel at Complejo Best Negresco, responded to this review, October 26, 2013
Google Translation
Querido cliente;
Lamentamos profundamente que nuestro hotel no haya cumplido sus expectativas. Sus comentarios nos sirven para esforzarnos y trabajar mas duro con ese afán que nos caracteriza de superarnos. Queremos agradecerle su fidelidad durante años, lamentamos el hecho de que pequeños detalles le hagan pensar no volver al hotel en un futuro, pero esperamos que con las medidas tomadas después de la ayuda de clientes como Usted y otros muchos clientes fieles, nos ofrezca la oportunidad de volver a tenerle alojado en el Hotel y convencerle de que la opción del Best Negresco sigue contando con su confianza.

Nuestro mejore deseos


Sergi Batalla Chornet
Director
Hotel Best Negresco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spalding, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed October 2, 2013

Just returned from a great week at Best Negresco Cap Salou.
We had a room with fabulous views of the coastline. Hotel very clean and the staff were very very friendly and helpful. Upgraded to All inclusive on arrival which seemed to be a problem at first but eventually got sorted. Only criticism was the food was never very hot. We even tried to get into the restaurant early to see if it made a difference but it was still only luke warm.
However the superb location made up for it and we would definitely consider returning.

Room Tip: You need to insist on a sea view... Stunning!!!!
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Director Hotel at Complejo Best Negresco, responded to this review, October 26, 2013
Dear Customer;
Thank you for your positive comments about our hotel. We are glad that your holidays in our hotel has been satisfactory. We also enjoyed to hear that you enjoyed the fascinating sights and surroundings of the hotel. Thank you for your nice words.
A friendly greeting

Sergi Batalla
Director
Best Negresco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
beds
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 1, 2013

Spent 10 days at this hotel and really enjoyed it.Be aware that there are two hotels in this complex Negresco one and two and that you could be put in either.We were in Negresco two and upon arrival we were allocated a gorgeous room on the fourth floor with a sea view to die for.Clear uninterrupted view across the med with beautiful sunsets every evening.The room was very spacious with large beds good size bathroom and seperate lounge with flat screen tv and leather sofa.The room and hotel throughout was spotlessly clean the maid came in everyday and did a great job.The restaurant in negresco two was a little dissapointing as it was on basement level with no outside view dimly lit and rather drab.Meals were offered in the usual buffet style although a chef was on hand preparing a small selection of freshly cooked food to order. Overall i would say that the food was run of the mill and to be honest was rather tired of it by the end of our stay.There is no bar in Negresco two either and we had to use the one over the road in Negresco one.Both hotels have identical pools the most popular and the one featured in most advertisement photos is in Negresco one which is far busier and closer to the sea.The restaurant is far nicer in Negresco one too but can get hectic, but a nice option is being able to eat outside .On exploring the local area is was always reassuring to know we were going back to the Negresco afterwards as it is easily the best hotel in the area in terms of location.However i would definately not recommend this hotel to young groups or those seeking lively nightlife as this hotel definately wont be for you,it operates a strict midnight curfew and lights out policy around the pool and terrace area.For families with young children and couples its perfect ,entertainment was ok Flamenco evening was very good .Most evenings the entertainment was preceeded by a kids disco.There is a nice beach within 5 mins walking distance and Salou can easily be walked to in 20 minutes.The plana bus service runs from the top of the road and is very frequent and reliable and will take you to some nice places,we loved Tarragona. Reus and Cambrils are also on the must do list however be sure to let the bus drivers quote you the fare first before paying as we had a rather difficult moment and dispute with one of them also worth mentioning is the small bar with the red chairs on the pavement just up from the hotel,typically Spanish excellent quality cheap drinks and a really warm welcome so much so that all the staff waved us off when we dragged our cases past at the end of our stay.All in all a lovely place to stay probably pushing it to call it 4 star but the location makes up for any shortfalls. For those of you who have never been to this area be very aware that 85 per cent of visitors are now Russian, with bars shops signwritten in Russian and at times i found them thoroughly rude ,arrogant and without any social skills.Felt really sorry for the Spanish hotel staff for having to put up with them but in these difficult economic times i guess that you have to get the money from somewhere . Think this reflected on the hotel in general am sorry to say How times change. Almost forgot to mention we found the beds very hard but no worse than elsewhere in that part of the world Air con was good.We had a great time.

Room Tip: pay extra for sea view room it worth it
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Complejo Best Negresco

Address: Carrer dels Replanells, 12-14, 43840 Salou, Spain
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Salou
#13 On the Beach Hotel in Salou
#20 Luxury Hotel in Salou
Price Range (Based on Average Rates): $
Hotel Class:4 star — Complejo Best Negresco 4*
Number of rooms: 407
Official Description (provided by the hotel):
Located facing the sea, at only 100m. from Playa Larga beach which is accessible through a new promenade. Comfortable rooms with balcony, fully fitted bathroom with hairdryer, telephone, satellite TV, security door lock, heating, air conditioning fridge and optional safe-deposit box. Outdoor swimming pool for adults and children with a large terrace solarium and snack-bar. Gym, games area, children’s area and kid’s club. ... more   less 
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Also Known As:
Complejo Best Negresco Hotel Salou
Negresco Princess Hotel
Negresco Princess Salou

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