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“Disappointed” 2 of 5 stars
Review of PortAventura Hotel PortAventura

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PortAventura Hotel PortAventura
4.0 of 5 Resort   |   Avenida Alcalde Pere Molas, S/N | Port Aventura, 43840 Salou, Spain   |  
Hotel amenities
Ranked #28 of 98 Hotels in Salou
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Disappointed”
2 of 5 stars Reviewed August 23, 2013

In spite of it only being 18 months since the last visit, the resort in most senses has gone downhill. Hotel Port Aventura is supposed to be the flagship hotel in the park yet it is now very tired and need of an overhaul. A large majority of staff seem challenged to be engaging and in general at least seem apathetic in their approach to the expensive paying customers.There are a few exceptions however this hotel does not warrant a second visit.
The proximity to the park is a bonus but this benefit is actually wasted in that although hotel customers get early access to the park (10am) a lot of the rides dont open until 10.30 and in some strange cases - Dragon Khan, Shambala 11.00 and ridiculously the Log Flumes 12.00. Why they leave paying customers 2 hours before they can go on rides is unfathomable when all it does is create long queues of hot and impatient lines of people.
They also no longer give free access to the water park and offer a measly 30 per cent discount.
On the good side, the pools are good and clean and the poolside cafe Cal Pep is adequate for mid day food as long as you like hot dogs, chicken strips, cheese and ham toasties. The Wellness Centre is a welcome place to shower and change after checking out and concierge staff are welcome and speak good English overall.
If you're going for rides and thrills, this is the place to go but beware you'll spend a long time in queues now that almost everyone buys Express access.
Take plenty of money and patience and you'll be fine, as for me I'm afraid its Adios

  • Stayed August 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sutton Coldfield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 18, 2013

Have stayed in this hotel for the past 10 years as both my children ( 18 & 19 ) love it. It is within the park, so it is deal at the end of the night when everyone is tired to get into bed quick.The problem is that the only concession you get is to be aloud in and out of the park as many times as you wish, but you still have to wait for rides the same amount of time as everyone else....sometimes 2-3 hours. To have fast passes for the week costs about €50 each.

This year the Hotel aloud inflatables, diving and ball games, so did not enjoy the pool as much as it was way too busy as it has been in past years.



Food is very good and has a wide choice, especially if you have children who are picky.
The Hotel is handy for the park, but is a good 20 minutes walk into Salou if you want shops or night life.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 17, 2013

6th time back to the theme park. Every year a little less for your money but that's life. Food continues to be above average but obviously cut back on evening entertainment. Just a "mini disco" for very young children and nowhere to escape for the adults after hours. Great access to the park but as rides dont start till 11.30 am it is irrelevant. Older kids who can walk better of on all inclusive and cheaper deal at El Paso and parents can also avoid in your face kiddies disco. Pools very busy so no gaurantee of a sun bed. Restaurants v expensive at lunchtime for v mediocre food. No access to beach club which has been sold off. All in all go there of kids young but otherwise try el paso.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 13, 2013

Just returned from a week at Hotel Portaventura with my husband and two daughters aged 16 & 13. We flew into Reus and took a taxi which cost €30. We arrived at around 12pm and left our luggage with porters in front of hotel. Check in took about 20 minutes. Our room was not ready until 3pm but we had use of facilities straight away. It's a good idea to have swimming gear to hand so you can have a couple of hours by the pool while you're waiting. There is a pool bar that serves snacks,drinks,ice cream etc. The room was great, maid service every day. We were on the ground floor and had direct access to the pool. Lovely pool, we only used the larger pool but never had a problem getting sunbeds regardless of the time of day. Breakfast was excellent, plenty of food and choice. There is direct access to the park from the hotel. The theme park is much bigger than I expected. There are loads of rides which appeal to various age groups. The queues were long on most of the larger rides, so it may be worth investing in an express pass. We had an express pass max which let you jump the queue once on the large rides. There are other options available. Funnily enough the queues were much shorter on Saturday and Sundays. Plenty of food options in the park as well. We walked into Salou a few times which took about 20 minutes to the centre. Very busy resort but worth a look around the shops for a change of scenery. We all really enjoyed and wish we were still there!!!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 13, 2013 via mobile

Just returned from a 7 night stay at this hotel... Hotel portaventura.... We took are 12 and 14 year old .... This is definitely one of are best family holidays... It is on the expensive side but you get what you pay for here.... Something for everyone here .... The rooms are standard as described but comfortable and linen and towels are changed daily and there is a laundry service on request.... We didn't get the pool view we requested but the view we had from are balcony was nevertheless lovely... Balcony not very spacious but handy for drying towels and swimwear..... Two pools, we only used the bigger one which was the best and biggest pool I've ever come across and well supervised... Lots of sun loungers but it does get busy so is an idea to leave your towels there early to get your pitch.... 24 hour reception were staff are helpful and friendly.... The complex itself looks lovely and is kept very clean...... We went half board having breakfast and evening meal included which I would definitely reccomend.... Even at busy times there is plenty for everyone to suit every taste and lots of variety.... There's also a choice of desserts and plenty of fresh fruit... In 7 days we never had the same meal twice.......quick and friendly service each and every time ...... Direct Access to theme park included in holiday cost.... Theme park itself is best I've ever visited... My partner and son aren't really that into rides but had a fab time .... Rides are some of the best I've been on.... They have regular shows in the different themed areas such as the sesame street characters ...Betty boop... Flame throwers and a parrot show.... The park is open 10 am til midnight and was busy at all times through out are stay.... Again some lovely views to be seen here....each night there is a spectacular character parade which is a must see for all ages... Each evening is ended by a spectacular firework display and water show which is similar to the Disneyland one..... Plenty of places for snacks, meals and drinks but these as typical for theme parks are quite expensive....... The caribre waterpark is next door to the theme park and hotel complex and hotel guests get a 30 percent discount... Well worth a visit we stayed there for a full day... And had lots of fun.. Again one of the best water parks we've ever visited....... Salou itself is a beautiful place and has a lovely beach... It is a twenty minute walk from the hotel or 7 euros in a taxi.... Bars here are much cheaper and it has supermarkets which is ideal and cheaper for snacks and drinks etc for your room.... There are excursions and boat trips u can go on... We booked through are holiday rep at the hotel and went to Barcelona for the day and visited neu camp stadium and gardia familia and went to see the fountain show which was all worth while.... Overall a brill highly reccomended destination and hotel... Sunny beach at bulgaria has always been are favourite till now....Although we felt 7 days wasn't enough to fit everything there is to do and see in...we found it quite tiring tryin to pack it all in 7 days... 10 to 14 days would of been ideal...... We would definitely return.... Only flaws if we was to really be picky ... Was we arrived at 10 am and are room wasn't ready till 3 pm... Although staff will do there best to have your room ready early... But bearing this in mInd I would dress appropriately for the weather and pack ur swimwear in your hand luggage... Room service take your luggage and put it in your room....also we had two double beds in are double room opposed to a double and two singles meaning are 12 and 14 year old had to share.... And the queues for the rides can be a hour-2 hours.... Fast passes can be purchased to get quicker access but we personally thought we had already paid enough..... But none of this stopped us from having a great holiday :)

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 10, 2013 via mobile

I am not a complainer, BUT I think this hotel should consider family entertainment on some evenings. After all, most families would like nothing more than to relax. After a day at the park and in salou with kids. I became quite tired and just wanted a seat. Am not saying don't have the kids shows, all am saying is it would be nice to have a change. The last thing I wanted was to run after my kids at night after a tiring day. Entertainment for all the family were mum & dad can relax.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucks
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 10, 2013 via mobile

We stayed for 10 nights at the end of July and had a fun family holiday. The hotel is perfectly located at the entrance to the main theme park. Breakfasts were excellent - plenty of fresh food and quick efficient service. We stayed in a ground floor room close to the larger free form pool - very convenient for the pool although quite a trek from the main reception (but you can't have it all ways up!). The express passes are a must. We paid c €50 each and could walk straight on to all the big rides. Our 8 year old daughter didnt get the benefit of this though as she was too small for most of the bigger rides. We ate out during the day and in the evenings. The park food is pricey but not extortionate. Salou is not great as a town. It has plenty of bars, restaurants, supermarkets etc... but to be honest - not to our taste. We preferred Cambrils along the coast - nicer atmosphere and better seafood restaurants. Overall a great holiday that we would do again.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about PortAventura Hotel PortAventura

Address: Avenida Alcalde Pere Molas, S/N | Port Aventura, 43840 Salou, Spain
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in Salou
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PortAventura Hotel PortAventura 4*
Number of rooms: 500
Official Description (provided by the hotel):
Just an hour from Barcelona, with direct access to the "Mediterranea" area of PortAventura Park, this Mediterranean-style hotel is a replica of a quaint fishing village, with splendid sweeping gardens and magnificent lake. De-stress after a hectic day at PortAventura Park and forget everything in this charming hamlet, very close to the sea, with its little villas surrounded by exuberant plant-life and two fantastic outdoor swimming pools. At Hotel PortAventura you will find all the necessary ingredients for a few days of relaxation, peace and, at the same time, escape and fun. Free Wi-Fi is available throughout the hotel and there is a wide range of typical authentic Mediterranean cuisine. In this hotel you feel the vitality, quality of life and healthy customs for which the towns of the Mediterranean are so famous. An authentic Costa Dorada villa where you are able to keep in shape at the gym, use the saunas, steam baths and jacuzzi and enjoy a pleasurable massage, your biggest allies after an intrepid day out at PortAventura Park. Access to PortAventura Park is unlimited and admission is included in the price of your stay. Highlights in 2014 the new attraction called Angkor and performance of Cirque du Soleil in summer representing the world of Kooza and the origins of the circus. Cirque du Soleil will be installed outside the theme park PortAventura, next to the Hotel Gold River. Tickets do not include admission to PortAventura Park. Likewise PortAventura Park tickets do not include admission to the show Kooza. ... more   less 
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Also Known As:
Portaventura Hotel Salou
Port Aventura Salou
Port Aventura Hotel
Hotel Portaventura
Aventura Hotel Port
Hotel Port Aventura Salou

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