I stayed here during the last week of May with my two children and my sister.
The Hotel is actually in La Pineda, not Salou and is situated at the top of a small hill. Some coaches will not take you all the way to the front doors of the hotel, but instaed drop you off at the bottom (as there is a tight turn at the top of the hill which is a struggle for large coaches to get around). The incline is not too steep, we are not walkers but found it ok, however I know one of the older guests who had a hip replacement did find it a bit of a struggle. There is a deposit that needs to be payed on arrival, I was charged 60 Euros however I have read on here that others were charged more. This deposit wasnt mentioned anywhere, however it is re-imbursed at the end of your stay. When we arrived, around mid-morning, our room wasnt ready as check in is at 2pm but we were provided with somewhere to store our luggage until we could get our key.
The hotel is lovely and modern and the cleaners are excellent. The rooms have plenty of clean towels provided daily and lots of toilet roll (which I know other hotels in the area do not provide). We stayed in a two bedroom apartment; one room had a double bed and the other a single which we found to be very comfy dispite some of the negative comments we had read in other reviews.There is no kettle or toaster provided which was a bit of a disapointment, and an iron is available to rent from reception (we brought our own travel iron). There is a TV in the livingroom which has a selection of channels including the Disney channel for children. All the channels, except the sky news channel, were in spanish however my daughter did manage to fiddle with the settings and get the Disney Channel into English (using the 'lang' button on the remote). The living room and two bedrooms all had patio doors which led onto a balconly, equiped with table and chairs and a clothes maiden for drying.
There are two pools; one small shallow pool for children, and a larger pool beside it which were, in my opinion, far too cold, however it didnt stop my children from enjoying them. As we visited just before peak season, we didnt struggle to get sun loungers or room in the pool, however I do think the facilities would be too small for the demand during the summer holidays. There was no entertainment put on while we were there but this wasnt a huge issue for us. There is table tennis and pool tables which can be used for a fee (table tennis was a 5 euro deposit which was refunded on return of the bats and ball).
The holiday rep was there every weekday morning and is lovely. She was able to give us all the information we needed on the area and can provide cheaper tickets for attractions than those on offer from the hotel reception.
We went self-catering but chose not to eat within the hotel owing to the negative comments we had heared from other guests. There is also a bar which serves drinks, ice creams and snacks with a snicker costing aroung 1.50 (euros) and a drink around 2 euros. My only complaint would be the lack of service at this bar and the bar men could do with some lessons in basic customer service. There is a good selection of restaraunts and shops including a spar mini-supermarket all within a ten minute walk of the hotel. There is a lovely Irish pub serving british food a few minutes walk away and it is a lovely place to mingle with other brits (alot of the guests are german and spanish). The beach is a five minute walk away and is lovely and clean, however I do feel the experience was ruined by the constant hounding from people trying to sell you purfumes, hair braiding, massages and sunglasses etc.
There is an excellent bus network with stops just a few minutes walk from the hotel.
Overall I would recommend this hotel to others and would stay again, however I probably wouldnt take the risk of staying here during the hight of the season. If lots of entertainment and a lively bustling enviroment is what your after then my advise would be to stay somewhere within the centre of Salou, however for a cheap, clean, no frills, relaxing holiday four elements is ideal.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.