We returned to PortAventura (Hotel Gold River) for our 2nd time again this year after first going last year. We stayed in City Hall last year and were pleased when we got there that we had been allocated into the other block of accommodation, so we could see what it was like. It was not a close to the restaurant but still only a minute or so walk that's all. The check in queue was huge, it also is there but once served the service is professional and polite. We walked over to our accommodation and waited for our bags to come. After a phone call to reception as they had not been delivered, they were on their way. Our accommodation had a lift (only 3 floors anyway) and on exit of the lift, we were greeted by carpet with rail roads tracks printed on them. As you walk down the corridors, themed music is heard and western themed lights are automatically switched on. We entered our rooms, and as usual, traditionally themed in the western style. I was pleasantly surprised to find we had a small kitchenette. Not any utensils as they do not now offer self catering but there was a microwave and a fridge so you could store drinks in there and fruit etc which we took from breakfast every morning to take into the park. There was a small separate area with a twin pull out day bed where my son slept, tv and plenty of storage with a safe in the wardrobe. The bathroom was perfect and space was fine. The only downside with all the accommodation here is there is nowhere to hang wet bathroom towels from the pool and you're apartment always looks untidy. If you open the window to hang them out, the air conditioning does not work for obvious reasons. Anyway, our room overlooked the lower pools so you could always see how busy it was before leaving. We spent every day on the park and went into Salou at the weekend as we knew from our previous visit the park is extremely busy at the weekends. Queues did seem longer this time and the park seemed much busier so not sure if there was a national holiday there at all. Unfortunately, on the Tuesday of our 2nd week (we still had 3 nights left), our wallet was stolen whilst standing at one of the "hook a duck" type stalls. My partner never even felt it. The wallet was in a zipped trouser pocket! We managed to get back into the hotel however (our passes were also in the wallet) and we went straight to reception. Fortunately our rep was there who advised us to go the police to file a report for insurance purposes. However, there was only 30 euros in the wallet and we had already cancelled the cards. The police station was a 20 euro trip away and she said we would have to wait for quite a while for the translator to come so we left it. Anyway, whilst we were there she asked if the hotel had contacted us about needing our room. There was a Spanish TV show being filmed on the park that week and the cast and crew had been allocated all into the great hall and guests who were due to come in that week, therefore had not rooms in the great hall and as we hadn't got long left could we be moved. When she said they were moving us to Lucy's Mansion - free of charge - for the remainder of our stay, I couldn't pack our bags quick enough. We arrived at Lucys Mansion and I was wowed. A beautiful entrance and amazing service. We were greeted with champagne and juice and canapes and crisps. We were given a tour around the mansion and shown the pool (only to Mansion guests) and we were also given our "Fast track" wristbands to the park!!!!! Things could not have been any better..............until we walked into our room. OMG it was lovely. Beautiful queen size bed that all three of us could have slept in with still room for more. My son has a bed settee that had two single beds pulled out of it. There was a table and chairs and all furnishings were luxurious. Bath robes and slippers awaited us and a gorgeous bathroom. We headed straight for the pool!! Guests at the mansion still eat dinner in the normal restaurant in the Great Hall but have breakfast in the mansion with their own chef who makes to order. We had our very first omelette which was excellent. As a surprise for our son, we ordered breakfast in bed the first morning which had the exact reaction we wanted. :-) On our last day, we were being collected at 8am and the breakfast room did not open till 8am. However, they opened up specifically early for us and made us whatever we wanted.
Lucy's Mansion was a beautiful place, however I think it would have been a extra £1500 for the three of us to stop there which I don't think it was worth it. The fast track wrist bands are an excellent idea though and saved us so much time. The new ride Shambala was unfortunately closed a couple of days so I never got to go on it but we did managed to do all the others.
We are getting married next year so won't be going back again but once my son hits the 1.4m stage, which should be in two years, we will definitely go back for him to ride the big ones. Thoroughly enjoyed it and would recommend to anyone who likes theme parks. We only ventured into the water park once as it is a fair walk to the other end of the park and then to walk back with all your stuff in that heat is quite tiring. The park was extremely busy also and they don't allow children in the pool with hats, glasses or t shirts on so it's a bit of a fuss to be honest but would excellent for adults. With regard to children's activities, other than the random appearance of the characters and the disco at night, there is nothing more for them to do so at night, it can be a bit boring for them, but in the day, it's like a mini Disney.
City Hall can be quite noisy. If you can afford, upgrade to Lucy's Mansions (even if for a coup...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.