We booked this holiday 9 months ago as our two children aged 3 and 6 kept seeing the pirate ship advertised on the First Choice TV advert. It was to be there first trip abroad so we were all very excited. We booked on all inclusive, booked the boys into swimming lessons so they could make the most of the 11 pools when we got there. We flew out on the 14th May and arrived in sunny Spain. It was slightly windy but warm enough to be in a swimsuit. On arrival at the hotel we had to wait on the coach a further 20 minutes than the self catering guests so that we could have our wrist bands put on. We then went into the hotel where we had to que for half an hour to check in. We then went up to our fourth floor room which was nice and spacious with a huge balcony. On attempting to lock our passports etc in the safe we discovered that you needed a key from reception to activate it. I went down and paid a "deposit" of 15.50 euros. We then headed straight over to the beach club which is accessed via a bridge with spirals at each end to get you over the dual carriageway that runs infront of the hotel. The boys ran straight up to the pool with the pirate ship and jumped in.........and then jumped straight out again. The water was ABSOLUTELY FREEZING!! My husband had also jumped in and had his breath taken away by how cold it was. All the pools were the same. We went back over to the main pool by the hotel and sat by the baby pool. Even this was freezing, my two boys would go in for 5 minutes and then lay under a towel for 20 minutes to warm up again. I was so disappointed I went to speak to the rep who advised we could use the indoor pool......if we all wanted to wear swim caps and only between the hours of 10 - 2!! She then said, lets turn this around for you and get the kids enrolled in the kids club! I had not taken my children to spain to send them into a basement room every day to sit inside! No inflatables were allowed in any of the pools. My husband bought a large rubber ring thinking at least the boys could float on the water in it.....within minutes the lifeguard had blown his whistle and we were told to get it out. There is a sign saying no inflatables or balls in the pool!! Onto the evening entertainment, "games" for the kids 8 - 9, then Bingo for the adults! From 10pm there was a disco for the kids, as this was far too late for our boys to stay up they didn't get to do any dancing and again were disappointed. The ringo slide at the beach club has a height restriction, again, neither of my boys were tall enough to be able to use it. The pool with the jacuzzi beds was just as cold as the rest and an endurance test to how long you could stay in. There is nowhere to walk to outside of the hotel, everything is a bus journey away. My boys wanted ice lollies, these are not included in the all inclusive, only little pots of ice cream are. Despite being "tagged" when we got there with our inclusive bands we still had to carry a key card at all times that you wanted something to eat or drink!! The only positive thing I can say is that the place was absolutely spottless, the buffet and snack bar was great and the pools look just like they do in the brochure/TV advert.........the only thing it doesn't tell you is that the water in all pools is freezing, we were told until about July, then they warm up. In my opinion this hotel is not family orientated at all. The hotel has lots of "hotel rules", most of them very petty. Oh and if you are going, when you check in ask for your "towel cards" at reception, they don't bother to tell you on check in, you will find out for yourselves when you go to get your towels from poolside and then have to treck back inside to reception. On other reviews I have read the staff are very helpful. They must not have been working the week I was the majority of the staff were miserable and anything but helpful!!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity and Otel so you can book your Holiday Village Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Village Benalmadena
- Benalmadena Holiday Village
- Holiday Village Hotel Benalmadena, Costa Del Sol, Spain