We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The holiday that wasn't!” 1 of 5 stars
Review of Kross Hotel Goya

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added Kross Hotel Goya to your Saves list
Kross Hotel Goya
3.0 of 5 Hotel   |   Paseo del Cortijo s/n, 29630 Benalmadena, Spain   |  
Hotel amenities
Ranked #44 of 47 Hotels in Benalmadena
Burton upon Trent, United Kingdom
Top Contributor
53 reviews 53 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
“The holiday that wasn't!”
1 of 5 stars Reviewed August 29, 2012

Booked for two nights with four other members of my family, arrived at the hotel and was instantly moved to the Velazquez hotel, however on arrival at the Velazquez, told the children to go and look at the pool, which they came back and told me it was empty and there was green mouldy water in the other, after arguments etc, we were eventually moved back to the Goya, refused to pay for the two rooms until we had checked them out, one was basic, the other had no curtains but a door with gaping holes in, with daylight shining through, so went straight back downstairs and checked out. Hotel is a dump that is probably 30 years out of date. Do not go to the goya, the el Greco or the Velazquez, they are crap

Stayed August 2012, traveled with family
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

56 reviews from our community

Traveler rating
    1
    1
    11
    7
    36
See reviews for
17
19
Solo
0
Business
0
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Newtownabbey, Northern Ireland, United Kingdom
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 17, 2012

If you have booked 2 go here CANCEL IT NOW!!!!!! we stayed in el greco which is part of the goya complex! its across the road and when we asked for ANYTHING we were told GOYA!! none of the hotel staff could speak a word of english! i asked for a pizza snack and was brought a cup of coffee! the food was freezing, my husband lifted some chips and thought they were still frozen! (maybe they were) the whole streets around it was filled with dogs poo! the hotel was filled with spanish people and it was spot the british people! all very ignorant!!!! all i can say is worst holiday EVER!!!!!!!!!!

  • Stayed May 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevenston, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed May 30, 2012

Couldnt believe the state of the rooms, looked like bunk beds that had been taken apart. we were all inclusive,food was awful,kids lived on beans and toast all week. When we complained they threaten us with the police. Please,please dont go there,awful.I travel all the time,i always go 3 star and this is not, would give it 1 star and thats being kind. We couldnt eat there awful.

Has taken me a long time to revue this hotel as couldnt find it on tripadvisor.
Love the area but pick a different hotel. you are welcome to get in touch with me if you want more information.

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, England
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 25, 2011

Listed as a 3 star but I'm not sure who rated it because it is well below that. We stayed there the 1st week of August 2011.
Very basic and uncomfortable beds and you can hear everyone entering or wandering around the hotel. I have been to Benalmadena a few times before and it's a nice area neighbouring Torremalinos and I would return to the area but never that hotel. We thought we had a bargain but really wish we had paid a little more and got a better hotel.

On the plus side the local eateries are good and walking from this hotel to the seafront approx 50 metres away is a really great family bar where the drink measures seem to be double or even tripple anywhere else I think its called Heladria or something like that but has yellow fascia so easy to recognise. Also once you get to seafront and turn right about 150 metres on the right is the "happenny bridge" Irish bar where good beer is available. A short distance away is the harbour where there are also great eateries.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 17, 2011

my partner and i went to the goya october 2010. it is a very old hotel but very clean. loved the spanish staff, they could not speak any thing but spanish . lol. no entertainment apart from when the spanish came at the weekend. pool was fab cause every1 that went there left. we stayed and had a nice time there . food ok. im not fussy would not go there again.

  • Stayed October 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed September 11, 2010

If i had found the reviews on this hotel i would not have booked- however I thought its probably not that bad and if the food is not great there is ususally plenty salad- How wrong i was. The food was terrible - not much choice and everything in gravy - also no signs to tell you what the food was and when we asked the waiter he never knew either!! bad sign - the salad consisted of one tray of green lettuce and one of tomatoe's that had seen better days. We are not fussy people but this hotel was awful - AI finished at 10pm when the entertainment started - a ploy to get you to buy drinks - however the entertainment was as bad as the food - only thing i could say in its favour was the rooms were cleaned everyday --- Do not go to this Hotel

  • Stayed August 2010, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tunbridge Wells
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 3, 2010

Upon arrival at the Goya hotel it looked like a youth hostel from the outside with disquistingly mouldy wooden doors and windows.When we entered the reception it was much of the same with a green reception area which looked like someone had been sick all over it.We were told that our room wasnt ready for us so we just left our bags in the reception area and went for dinner.WELL..... we wernt expecting luxury food for the price we paid but the food was abousolutely horrible,the hard rolls were the same all week and never changed,chips were like pieces of plastic,plus all the food had flies on and was just repeated again the next lunch /dinner.Walking up to are room we found several cups and plates on the floor which obviously hadnt been cleaned up for a long time as the food was rather mouldy.When we entered the room it was like a prison cell ,we were ment to have a family room but it was more like a postage stamp.We did have free aircon but it rarely worked as it was on a timer.
The pool wasnt much better with old pool tiles floating around and several hundred dead flies.The entertainment was poor but he was tryig his best.During night you could sit outside on dirty plastic chairs in the pitch black as they seemed to be cutting back on lighting as many night there were no lights at all !!!!!The bar closes at 10 pm which is ridiculous because people start pilling thier table up at 9.30 with about 30 drinks..
There is about 10 staff in the whole hotel and they all do different jobs so you find yourselfs waiting for a drink at the bar for 15 minutes before anyone returns to serve you.
The hotel is in a horrible area with dog/cat mess everywere you go plus if you try to get down to the beach it is impossible because you have to cross a very busy road where no drivers stop to let you go..
Overall I would not reccomend this to annyone not even my worst friend and will certainly not be returning to the Goya in the future!!

  • Stayed August 2010, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Kross Hotel Goya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kross Hotel Goya

Address: Paseo del Cortijo s/n, 29630 Benalmadena, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 47 Hotels in Benalmadena
Price Range (Based on Average Rates): $
Hotel Class:3 star — Kross Hotel Goya 3*
Number of rooms: 106
Reservation Options:
TripAdvisor is proud to partner with HostelBookers, Despegar.com, Travelocity and Tingo so you can book your Kross Hotel Goya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kross Hotel Goya Benalmadena, Costa Del Sol, Spain

Owners: What's your side of the story?

If you own or manage Kross Hotel Goya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.