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“BEST HOTEL EVER!!!” 5 of 5 stars
Review of Sunset Beach Club

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Sunset Beach Club
4.0 of 5 Hotel   |   Avenida del Sol 5, 29630 Benalmadena, Spain   |  
Hotel amenities
Ranked #11 of 47 Hotels in Benalmadena
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“BEST HOTEL EVER!!!”
5 of 5 stars Reviewed November 15, 2012 via mobile

What an amazing hotel, couldnt fault it in any way it just had everything you could want! The rooms were fantastic! Pools were epic! Food in the restaurant was just phenomenal!! Definately going to go back to this hotel! Staff were so friendly and helpful as well! The bar and drinks were fantastic and all the facilities like internet, the shops etc were top class!!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,487 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (533)
Date | Rating
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  • Dutch first
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English first
Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 13, 2012

We were there for 2 weeks and - although be initially booked a one bedroom - we realized it would be very uncomfortable for 3 adults for such a long time period, so we switched to a 2 bedroom. Although it was spacious, the furniture (especially the beds) was very uncomfortable!
Yes, indeed the hotel is very well located, with the beach and the promenade at your feet.
If you are lucky, you could have a great view from the apt. balcony (see picture of beautiful sunrise)!
On the other hand, unfortunately, the service at the front desk was on the rude side (even though I spoke Spanish), and the day-trip travel company that the hotel uses was very much sub-par! (e.g. the trip to Gibraltar was completely ruined by the lack of organization and the unprofessional guide, while the guided tour of Alhambra was very rushed (and that was such a pity!!) ).

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunsetBeachClub, Community Manager at Sunset Beach Club, responded to this review, November 15, 2012
Thank you for taking the time to write a review on Tripadvisor and for coming all the way from Canada to stay with us.

I’m so pleased you liked the location of the hotel and that you also enjoyed the views from your apartment (the photo you took is spectacular!).

I am sorry you found our beds uncomfortable. We have a continuous refurbishment programme in place and do our best to ensure that furniture which is not in good working order gets replaced as soon as possible; it’s quite possible that you stayed in a room which is due to be refurbished. I have also passed on a copy of your review on to the Reception Manager as we certainly do not want our guests to leave with this impression of our service. We invest heavily in staff recruitment and training to ensure the highest levels of guest service and I’m just sorry that on this occasion we did not deliver.

Your comments about the excursion company have also been forwarded to the person responsible for our leisure desk so that she may take the matter up with the company. It is very rare for us to receive complaints about this service, actually it’s usually quite the opposite as guest feedback is mostly positive; once again, I apologise for any inconvenience caused.

Thank you once again for all your valuable comments and I sincerely hope you’ll come back and visit as again in the not too distant future.

Kind regards,

Justin Thompson
Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Truro, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 12, 2012

Stayed at Sunset Beach in October 2012 and found the hotel to be quite pleasant and a good base from which to travel around the area. The hotel is quite large and has all the amenities you need. The shop is well stocked and not too expensive. The bars and entertainment are a good attraction for those inclined and the pool area is large and well kept. The leisure facilities are good however they are relatively small and were always busy and the indoor pool is a good facility but busy once again. There was plenty of parking on the street behind the hotel and there was a garage across the road for petrol and basic shopping. Behind the petrol station there is a supermarket so everything is fairly centrally located to the hotel. The activities desk staff were very helpful and worked very hard answering everyones requests. Lots of excursions are available but especially the good advice was much appreciated. The only drawback was the fact that you have to pay an additional £30 for the electricity. If you go take a trip to Mijas (lovely), take the bus to Malaga (open top around the city) and only 45 minutes from Porto Banus and Marbella.

Room Tip: Not on the bottom two floors at the back. Sea view would be preferable.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilversumse Meent, Noord-Holland, Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2012

We had a great stay in a quit and nice room with everything you needed at hand. The beds where not to comfortable though but for the price we paid we are not complaining. We are coming back for sure. The help we had from the online service was incredible good and helpfull we want to thank you girls again for the extra care and help

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunsetBeachClub, Community Manager at Sunset Beach Club, responded to this review, November 15, 2012
Thank you for taking the time to write a review of your stay at Sunset Beach Club and for your kind comments about the service received from our online team.

I’m sorry you found the beds a little uncomfortable but rest assured that I’ll be passing your comments on to our Facilities Manager.

I’m glad to hear that you planning to return to us and look forward to welcoming you back.

Kind regards,

Justin Thompson
Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

Just back from Malaga where I stayed in the fabulous Sunset Beach Hotel, also played in La Cala golf resort, also owned by the same hotel. Great time had by all, Sun, Sea, Food, Drinks and great Golf, a must for all golfers.........

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunsetBeachClub, Community Manager at Sunset Beach Club, responded to this review, November 15, 2012
Thank you for your kind comments about your recent stay at Sunset Beach Club.

I’m so pleased that you enjoyed your stay and that you got to play golf at our sister resort in La Cala and make the most of the sunshine our Coast is famous for.

I certainly hope you will come back again soon for another golfing holiday!

Kind regards,

Justin Thompson
Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilmaurs, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 11, 2012

Stayed here for a week during October with my husband and teenage daughter.
The hotel was good;our apartment was clean and well appointed. I would agree with other posts that it was a bit on the small side but we managed for the week. Plenty of entertainment and within walking distance of bars, restaurants etc. The staff were friendly and nothing was too much trouble. Prices were reasonable too, we found that was the case in the resort as well as the hotel. The weather was a bit disappointing- we had days where it was quite cool for the time of year and also at night it would be chilly. However that can't be helped and I would definitely go back during the summer.

Room Tip: Try to get a sea view overlooking the pool as well. The sea view is fantastic.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 8, 2012

went to this hotel last year for my hen party and was delighted , all was fab. so much so that i ranted to my hubby about it and we decided to visit here for ten days with our son during midterm.
check in, perfect, allowed check in at 12, room all ready, cleaned. cleaned every day, cleaning ladys amazing.
kids club, fantastic thank you to all involved running it. my son had a fab time. the entertainers do a great job.
went to beauty salon for a facial and head massage, again brilliant. pool could maybe be heated as it was freezing but my son and hubby still swam in the rain.
food in restaurant is great, try the chateu briand AMAZING.

bad parts..... we got a call off the "guest services" after 3 days asking did we get a bottle of champagne? we said no and she asked could she pop up. we were delighted, thought maybe because we were on honeymoon it might be for that. so up she comes, asks us is everything ok, all rooms cleaned, happy enough, if we were there before. happy enough there. then she asks would we come back and we said of course, i was here before and we were delighted wiht hotel. so she tells us she is inviting us up to the vip lounge with internet access always available for kids to let us know about the amazing offers in the hotel for next year and show us the new 2 bedroom apartments and the 5 million euro renovation in hotel. she also said we would get a free lunch voucher on arrival. so up we go the next day and straight away you know its a time share set up. they took my son over to play on laptops (which obviously arent for use every day for vip) and out comes a man to use. tells us all about the 5 million euro renovation (in a water type park further away from hotel). he asks us what we do for a living and we said were both college students, he says "oh so how do i make the spondoolies from you" its a time share thing and your obviusly not interested. we have never been so insulted in our lives. because we dont work he assumed we were broke and couldnt afford this "amazing deal".
he shook our hands, walked off and didnt want to give us the meal voucher. i was so insulted and infuriated. we were lied to, told we would be advised on discounts for booking next year (which we were going to book) and it was nothing of the sort. im guessing she wasnt guest services but worked for this company DIVERSIFIED

other bad thing was although the room and hotel was spotlessly clean, for the last couple of days my son and husband woke with bites everywhere. my son still has them on his face, fingers and bottom.

overall i would have loved to return to the hotel next year, was even going to book for my mam and dads wedding anniversary but now, DIVERSIFIED ruined it for us. we were lied to, cheated and made feel cheap and so small.

sunset beach club, you should sort this out and not have dealings with them again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunsetBeachClub, Community Manager at Sunset Beach Club, responded to this review, November 9, 2012
Thank you for taking the time to write a review of your stay at Sunset Beach Club and for your compliments about our hotel facilities and service.

Although it seems you enjoyed most of your holiday, I was very concerned to read your comments about your experience with the team from Diversified. They are a company operating within the hotel premises that provide holiday ownership products and are a completely independent company; that being said, they have been in operation for over 15 years and have a very good reputation within the industry. I assure you the experience you describe is not the norm and consequently I shall be passing a copy of this review on to the relevant parties so that action can be taken to ensure this does not happen again.

I sincerely hope this unfortunate incident does not deter you from coming back to Sunset Beach Club again in the future.

Thank you once again for your valuable feedback,

Yours sincerely,

Justin Thompson
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Beach Club

Address: Avenida del Sol 5, 29630 Benalmadena, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Swimming Pool
Hotel Style:
#4 Romantic Hotel in Benalmadena
#4 Best Value Hotel in Benalmadena
#5 Family Hotel in Benalmadena
#8 Luxury Hotel in Benalmadena
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunset Beach Club 4*
Official Description (provided by the hotel):
Sunset Beach Club, Benalmadena, is a popular beachfront 4 *** resort featuring: two spectacular open-air pools, bars, restaurants, shops, a bakery and much more! The perfect setting to enjoy Costa de Sol´s immaculate climate; year round live entertainment; modern and fully equipped apartments with one bedroom, private balcony and individual climate control. Sunset Beach Club, your complete holiday destination on the Costa Del Sol! ... more   less 
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Also Known As:
Sunset Beach Club Hotel Benalmadena
Sunset Beach Benalmadena
Sunset Beach Spain
Sunset Beach Hotel
Sunset Beach Club Spain
Sunset Beach Club Benalmadena, Costa Del Sol, Spain

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