Went for a friends 40th. Crap overnight flight, got to hotel after no sleep at 10am, not a fab welcome, rudest reception staff I've ever encountered! Room wasn't ready which we expected but it was an drama just asking to store luggage.
Hotel cleaners very polite and try very hard. Pool area however, dirty and unloved, we never got a sunbed in the 5 days we were there. Usual scenario, towels down for hours, no one using them. Pool was freezing anyway.
Food hall was like a free for all! Staff tried hard. Some miserable as sin, others polite. Food was ok.
We went to beach most days, short walk, very nice.
Late out a few nights, big scary security man locks the door so you have to knock. Stood there fuming as he opened the door to us... I'm 44, eldest in group 50 yet we felt like naughty school children. This happened every night. Awful, and completely unnecessary.
Overall ... Ok for short break if you don't want to use pool. Rude staff. Ok food. Ridiculously strict security guard. Typical 3* with plenty of room for improvement and much needed customer service skills. Wouldn't return.
- Also Known As:
- h10 Palmasol Hotel Benalmadena
- h10 Palmasol
- Hotel Palmasol Benalmadena, Costa Del Sol, Spain
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