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“Average hotel, good location” 3 of 5 stars
Review of Hotel Palmasol

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Hotel Palmasol
3.0 of 5 Hotel   |   Avenida del Mar 7, 29630 Benalmadena, Spain   |  
Hotel amenities
Ranked #31 of 47 hotels in Benalmadena
Leeds
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
“Average hotel, good location”
3 of 5 stars Reviewed June 14, 2013

The Hotel Palmasol is an excellent location for exploring Benalmadena and the surrounding area. It is a couple of minutes’ walk down through the hotel gardens to reach the nice marina with its wide choice of restaurants and shops, and a few minutes up a bit of a sloping road to get to the main road bus stops to travel to Malaga, Benalmadena Pueblo, Mijas, Fuengirola etc. Torremelinos can be reached in about half an hour by walking along the Paseo Maritmo. The train service is quick and cheap, but you might want a bus or taxi to the station.

The hotel itself is a little dated, but the rooms are quite acceptable. When we arrived we were checked in by someone learning the ropes, so it took quite a time. It's fair enough that someone has to learn, but she kept having to go ask the male receptionist for help, instead of him staying to supervise and help her, and she never apologised for the delay. The second problem we had was that we couldn't get the air conditioning to work. When we asked at reception, they said that it wasn't switched on until the end of May, and that would have been it had I not pressed the point that we had booked this hotel because it had air conditioning. Then they sent the engineer to turn it on, but he didn't leave the remote control to vary the temperature and fan speed (a little noisy), so it was simply on or off.

We had asked in advance for a quiet room (pool view) and it seemed they had tried, since we were on the 5th floor away from the lifts and with a nice view over the sea from the balcony. However, the outside bar area was directly below and it could probably be quite noisy on warmer evenings if people sat outside chatting till late. There was a reasonable size wardrobe, a safe (€3/day extra), a TV (BBC World in English), and two quite comfortable single beds. The bathroom wasn't large and the toilet was in a bit of an awkward position, as others have noticed, but it did seem that the basin had been replaced by a smaller one, so it was just possible to sit on the toilet normally. The shower was walk-in with a half door, which meant it was impossible not to get quite a bit of water on the floor by the end of a shower. There is no fridge in the room. Wi-Fi is available from the hotel for €21 per week or €4 per day, but I managed to find another free open network on the 5th floor. Contrary to some reports, the room itself was kept quite clean.

The main disappointment was the food. We had paid only marginally more for half board, on the basis that we could eat out sometimes if we wanted, and it was just as well. It's not that there wasn't a good choice and plenty of food, nor that some might find it not 'English' enough (we like foreign food), but the main complaint was that it often just wasn't hot. Sometimes it was barely lukewarm, other times cold, with a heating lamp not switched on. The latter applied to some pizza my wife got - when she complained to the staff, they suggested she go get some more which had been put out, but even that was only vaguely warm. On the first evening, the salad starter food all appeared to be covered in mayonnaise. One frequent pudding seemed to be cold custard with digestive biscuits on top. We ended up eating out on 4 of the 7 evenings. The breakfast wasn't too bad, with eg (watery) orange juice, cereals, freshly-prepared pancakes (sometimes nearly cold though if left standing for a bit), cooked food, croissants and pains au chocolate, but other items, where one might normally find Danish pastries, were instead wafer biscuits and uninteresting looking buns. There is one microwave for heating things up, but there was often a queue while Spanish people heated up their bowls of milk etc.

The clientele in May was largely older Spanish couples and the nightly evening entertainment seemed aimed at them, although it was always in English too. The quiz night was quite good (thanks Renato!) and the flamenco dancing was nice for a while, but other nights there was bingo, average singers, a young magician doing some rather old tricks with ropes and rings, karaoke, a short display of wild birds (indoors!), which was partly an opportunity to sell photos of people with the birds. There are some daytime activities, such as darts, but we didn’t take advantage of them.

Room Tip: Top floor, perhaps about half way down long side, if you want quiet. Actually, the road side might...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Edinburgh, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 14, 2013

We stayed here 5th to 12th June 2013.The Palmasol Hotel is in a great location for the beach,marina and bus routes to other towns in the Costas.The hotel was spotless and cleaned on a daily basis.The rooms were a bit small but adequate for two persons.Breakfast was excellent, but dinner was very disappointing with very little choice.
As for the Icelandic students,they lay quietly by the pool during the day,but were noisy in the bar
at night.After midnight there was no noise as security cleared the bar.
There was plenty of sun beds (which were all brand new) for all.
My only complaint is they charge 3 euros a day for a safety deposit box,which I found expensive
compared to other hotels iv'e stayed in.Overall a good hotel.

Room Tip: Ask for a pool view room,as others look on to waste ground
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPalmasol, Online Channel Manager at Hotel Palmasol, responded to this review, June 18, 2013
Dear Frederic,

First of all we would like to thank you for your comments. We have guests from many countries and we work hard to achieve the customer satisfaction and your opinions are always useful in helping us to do so. We also hope to have the pleasure to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 13, 2013

the rooms are basic,no kettle for that early morning cuppa,no fridge to keep water cool or make ice for drinks,the TV did not have any English program only news,the breakfast was cold most mornings,too many hen +stag parties booked in at once also school parties,not impressed at all.

Room Tip: do not ask for poolside or garden as that is where the bar is and gets quite rowdy at night.
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPalmasol, Online Channel Manager at Hotel Palmasol, responded to this review, June 18, 2013
Dear George,
Thank you for choosing our hotel to spend your holidays. Hotel Palmasol does not have fridge in the rooms but we rent them if you ask it at reception desk. We regret that you didn't know that we offer that service among others. We will try to advertise it more.

Regarding your comments on breakfast, we have a hot buffet with a variety of dishes. We have four heating plates devices that are checked to keep the proper temperature. However we will check if there was any problem during your stay.

We appreciate the time you took to share your concerns and we hope to take the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
blackburn England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 12, 2013

the hotel is in a good location the food was ok the satff were great especially the entertainment team. the problam when we were there is that the hotel had taken a blocked booking of over 200 Icelandic youths who took over the sunbeds and the outside bar at night they were very arrogant and ignorant so this spoilt some of our stay but as i said the staff are great and helped to make it a good stay

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burton, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 11, 2013

we were initially very disappointed with our room, very basic we had to pay £300 to upgrade to a suite . lovely views over the marina but still quite a dated room although very spacious. 2 double beds in bedroom and a large comfy sofa bed in lounge area bathroom had a new suite with double shower. food was what we expected it was plentiful and good choice. lovely gardens and no problem getting a sunbed. I would just say only go for a standard room if all you want is a bed and a tiny bathroom. you would really struggle with kids in those rooms.

Room Tip: get an upgrade unless your a group of friends that just want a bed. noisy if you have a poolside roo...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 10, 2013

Just returned from a weeks holiday at The Palmasol. Great hotel, brilliant location but .... 250 20 year old Icelandic Students!! Such a shame but we tried not to let it spoile our holiday but around the pool and outside bar you could not get away from them. However, the food was very good plenty of choice and Paco and Carlos in the restaurant were really friendly. Our room was cleaned every day with new towels so no gripes there. As other reviews have stated you could not get a sunbed around the pool as the students took over as well as the bar at night. Once you got yourself a table you could not turn around before they took it and made it "their space". Also not nice to find yourself in the "ladies" surrounded by young girls being ill at the time, no wonder really when they were being served two large glasses of vodka, peach snapps and sangria on each trip to bar!! As far as the hotel is concerned a very good 3* and yes I would return to this hotel but before booking would check to see if they have accepted a large party of students first. Hopefully the management will learn from this and think about their future reputation.

Room Tip: Corner rooms very spacious and have large balcony with pool view (room 449 excellent)
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 6, 2013

Just returned 5th June 2013 from 10 night stay. Have stayed before & enjoyed holiday.
Very disappointed at being sold a family holiday to find sharing it with 240 teenagers.
I have no problem with young people but at this number it is not a family holiday.
Complained at the time but what can happen?
Noticed on a previous review manager commented on a good review would like to know what the management have to say to all the people who have complained & the others who have said never again to this hotel.
One previous review said they would avoid the dates late May-June, but you need to ask this management what do they intend for the future. How can any guest feel confident what sort of holiday they will have?
What was a good family hotel is being spoilt even staff seemed fed up at what went on, is this
18-30 holiday or family? they do not mix

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPalmasol, Online Channel Manager at Hotel Palmasol, responded to this review, June 18, 2013
Dear Raymond,

Thank you for choosing our hotel for your stay in May. We have guests from many different countries and we work hard in order to achieve your complete satisfaction. We regret that your stay at the Hotel wasn't of your total satisfaction. We appreciate the time you took to share your concerns, they help us to improve in the future. We hope to take the opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Palmasol

Address: Avenida del Mar 7, 29630 Benalmadena, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 47 hotels in Benalmadena
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Palmasol 3*
Reservation Options:
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Also Known As:
h10 Palmasol Hotel Benalmadena
Hotel Palmasol Benalmadena, Costa Del Sol, Spain

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